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Serco Group
3.5 out of 5 stars.
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Serco Group Employee Reviews in Oshawa, ON

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3.4Work-life balance

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Fun work if you like it.

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At Serco Drive Test you will have interesting work. The customer service there can be quite rewarding. The downside here is you will work part time for very few hours and there is little chance for advancement unless you can hang in until someone full time retires. This can take years. When you are hired you are required to do a weeks worth of training and if you do not pass said training then you will not be offered the position. This can be nerve wracking if you have had to quite a previous position in order to take this training.

Pros

Fun and interesting work

Cons

Low hours and little chance for advancement
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Good to learn new things in life.

Good start as a career but not worth it.Greater risk of life ,no benefits and less pay.Stressful atmosphere ,target based job.Trainers are good and they teach you how to deal with complicated situations.

Pros

Good timing

Cons

Target based
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Bad Training expectations

Before you apply, make sure you know what your getting into. I thought this would be a good company to work for until i experienced an unrealistic expectation I had encountered during training. If you know your are going to be late for your training even if its a legitimate excuse, your better off not coming at all, and find another job. They document you even if you are ONE MINUTE LATE for training and you will be DISMISSED. Through the training process you are NOT GUARANTEE the job until you actually PASS all requirements, that includes being on time, passing all written quizzes and test, shadowed training and your attitude. If you don't do well in all these requirements, you will be dismissed and the material is a lot and overwhelming to learn within 5 days. For those of you looking for another job, if you have one prior to applying, even if they offer you a position, don't quit your job until you know for sure you have a solid offer from Serco and that you pass all requirements. And make sure you have transportation to attend training that could be out of your way, as some training location are out of town. Accommodation is only offer to people who have to travel 100km or more and its only a few cents they pay you. I wish I never had to make a negative review of this company, but its not worth it if your not perfect. I hope my review won't discourage anyone, still apply if you wish, it may work out in your favor, but just giving a heads up of what to expect if you do get an offer from Serco.
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Friendly environment

It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
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