Serco Group logo
Serco Group
3.5 out of 5 stars.
Get weekly updates, new jobs, and reviews

Serco Group Employee Reviews

Review this company
Job Title
Location

Ratings by category

3.4
Work-life balance

Sort by

HelpfulnessRatingDate
Found 43 reviews matching the searchSee all 3,840 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not a bad place

Indeed featured review

The most useful review selected by Indeed
If you like being on the phone all day it’s a great job for you. Pay is great and benefits as well! Always job openings available and room for raises.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

HORRIBLE stay away from Serco!

This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!

Pros

None at all

Cons

No support, high stress, no security or safety
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not Recommended

If you value customer service and treating individuals with respect as a CSA should, this is not a company that appreciates those values aside from posters on the breakroom walls. As a new employee you are thrown to the wolves and if you expect support from coworkers or staff, you'll be greatly disappointed. They do not acknowledge any good you do, or the level of expectation and stress they put you through, especially during Covid; quite frankly, not even to the individuals walking through the doors for services. The amount of unacceptable behaviours I witnessed from staff while training and starting on the counter was astounding! The lack of valid support from management, or working with new staff to learn the job was dismal. The amount they invest in new employees only to send them out the door because it is near impossible to complete your probationary period of 500+ hours when working 3-4 hour shifts (giving zero job security), let alone reducing any anxieties that you're exceeding the daily error allowance by actually educating that employee as to what the errors are and how to correct them, just goes to show how expensive their revolving door is. I, myself, did not work as a drive examiner but am saddened to have witnessed the sheer horror and abuse they are subjected to, not only by the company's ridiculous policies to "prevent covid" (laughable), but from customers themselves due to trying to enforce company policy. Policy is not developed by feedback from frontline workers, it is often a flaccid response to entitled and disgruntled customer complaints. - 

Pros

Transaction variety, problem solving, possibly making someone's stressful licensing issue better

Cons

Toxic environment, insecure hours, lack of job security, poor health & safety
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Fun job

Love the job Good payFast paceKeeps you busyVery friendly TeamworkAlittle Stressful 24 test a day depends if your doing city or highways Great environment

Pros

Fast pace
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Fun place to work at

It is busy place to work. very few opportunities of growth. Job security is there. every day is a new day and exciting. Every minute at work fun and required you to be on your feet.

Pros

Job security

Cons

growth possibilities
Was this review helpful?

Rate your recent company

Share your experience to help others

Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Stay away, toxic environment and culture.

Toxic work environment. The problem lays in upper management with a huge disconnect to what actually happens in the work place. Government policy goes out the door to cater to anyone who complains. Staff are unhappy at their job and stressed. The pay is decent but you will have to give up your life as you’re expected to be available Monday to Saturday from open to close however, you’re not guaranteed to get full time hrs and or benefits for all your commitments

Pros

It’s a paycheque

Cons

Toxic environment, no support or chance to grow, unreasonable expectations, unorganized, work/life balance, winter layoff/reduced hours, favouritism, no incentives, dealing with the public
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Difficult Company to work for

Lots of stuff to learn and remember. They audit every step you make. No room for errors. With so many people from other countries, it’s difficult to know if the documents are acceptable. Def. high stress for the money. I would NOT recommend this company for a long term position. Run by a bunch of dopes who think they above all. Keep looking elsewhere peeps.

Pros

Close to home

Cons

Too much to learn for a stupid part time position
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Time bound and target based

Its a stressful job as your life is in hands of drivers who hardly know to drive. Money paid is not even close to the risk you take in road tests you take. There are certain number of road tests you have to complete in a day and each test is time bound. If you don't do certain number of road tests , you are called by supervisor. There is Union, so the senior and old employees try to play dirty politics on new employees.

Pros

Some old employees giving good advice on work matters, free lunch

Cons

Not paid as per risk taken, time bound, target based, not chance of advancement
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Fun work if you like it.

At Serco Drive Test you will have interesting work. The customer service there can be quite rewarding. The downside here is you will work part time for very few hours and there is little chance for advancement unless you can hang in until someone full time retires. This can take years. When you are hired you are required to do a weeks worth of training and if you do not pass said training then you will not be offered the position. This can be nerve wracking if you have had to quite a previous position in order to take this training.

Pros

Fun and interesting work

Cons

Low hours and little chance for advancement
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Pay is good if you live in rural areas but not for those in GTA

Staffing levels are poor causing extra stress and responsibilities on staff. No work life balance. Especially if you are a centre supervisor. Advancement opportunities seem to be hard to achieve even after 17 years of exemplary work ethic and high performance reviews. They don’t want to let you move up from the bottom if you are good at your job as they don’t want to lose you on the front lines.
Was this review helpful?

Jobs at Serco Group

See more jobs
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Makes Fawlty Towers look like a well-oiled machine.

This company is so poorly run it is scandalous. It has been nothing but an aggravating waste of time from the very unfortunate second I heard about them. It is bewildering to me how anyone actually gets licensed in this province with the scheer ineptitude of the people who run this company, and the disorganization from the floor to the ceiling. Its farcical!
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good First-Line Management BUT Deplorable Working Conditions and Benefits

The front-line supervisors do their best to keep morale high but the company culture of only hiring part-time, with no sick or vacation pay is very discouraging. The equipment is outdated and in poor repair.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Terrible place to work at.

Very dangerous job. Dealing with high rate public all the time. Very poor management and human resources not dealing with harassment complaints. Several randoms letting go of managers.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Relaxed work environment

Good place to work with. You learn a lot while u work but there are No growth opportunities. Management doesnot care for the benefits of the employees. Its a unionized job so your job is safe.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not bad

Don't expect too much... It is a fast paced work environment. People generally work as a team which is great. The pay could be more considering the work we do. We get yelled at by customer's on a regular once you refuse documentation...
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not good

Never made you feel welcome you were just left to get on with the job..long hours..you had more than one job to do if you had a problem no one to go to ...you were on your own
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good to learn new things in life.

Good start as a career but not worth it.Greater risk of life ,no benefits and less pay.Stressful atmosphere ,target based job.Trainers are good and they teach you how to deal with complicated situations.

Pros

Good timing

Cons

Target based
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Working at Serco, 5 Wing, Goose Bay.

I really enjoyed working at Serco, 5 Wing Goose Bay. The heating boilers were fairly new, and it was a good experience. I also felt really comfortable working with my co workers who were very helpful in every way.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Challenging and Diverse Environment

The job can be stressful and every situation can be different so there is a lot to remember. The pay is OK but the increases take a long time. Being part time, there is a lot of variation to weekly hours worked.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

New beginnings

If Serco gets the new contract that hopefully there will be a change for the better. There’s a big divide between management and staff. It has slowly deteriorated over many years and it will take years to solve.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Bad Training expectations

Before you apply, make sure you know what your getting into. I thought this would be a good company to work for until i experienced an unrealistic expectation I had encountered during training. If you know your are going to be late for your training even if its a legitimate excuse, your better off not coming at all, and find another job. They document you even if you are ONE MINUTE LATE for training and you will be DISMISSED. Through the training process you are NOT GUARANTEE the job until you actually PASS all requirements, that includes being on time, passing all written quizzes and test, shadowed training and your attitude. If you don't do well in all these requirements, you will be dismissed and the material is a lot and overwhelming to learn within 5 days. For those of you looking for another job, if you have one prior to applying, even if they offer you a position, don't quit your job until you know for sure you have a solid offer from Serco and that you pass all requirements. And make sure you have transportation to attend training that could be out of your way, as some training location are out of town. Accommodation is only offer to people who have to travel 100km or more and its only a few cents they pay you. I wish I never had to make a negative review of this company, but its not worth it if your not perfect. I hope my review won't discourage anyone, still apply if you wish, it may work out in your favor, but just giving a heads up of what to expect if you do get an offer from Serco.
Was this review helpful?
  • Companies
  • Serco Group
  • Employee reviews