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Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
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Terrible place to work at.

Very dangerous job. Dealing with high rate public all the time. Very poor management and human resources not dealing with harassment complaints. Several randoms letting go of managers.

Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
1.0Job security/advancement
1.0Management
1.0Culture
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A poor company to work for

Work environment stressful, no support from management, extensive travel involved, not fair distribution of workload between staff. Hopefully you'll be a favourite, if not watch out. Management from supervisors to top of company not good. It's a shame, the wages are decent, but no job security. You'll get sent home all the time when it's quiet so don't actually think just because your full time or you have seniority that you will work a full week. You will have to work weekends in the summer, mandatory overtime and sent home in the winter. It's constantly an unpleasant environment. the reviews I read on hear none of them are from Serco DES all different parts of the company from all over the world. so take them with a grain of salt, company is not run the same everywhere.

Pros

decent wages

Cons

horrible environment, stressful, lacks job security, bad management
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HORRIBLE stay away from Serco!

This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!

Pros

None at all

Cons

No support, high stress, no security or safety
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Not a bad place

If you like being on the phone all day it’s a great job for you. Pay is great and benefits as well! Always job openings available and room for raises.
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