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Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
Job work-life balance
Salary/Benefits
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Stay away, toxic environment and culture.

Toxic work environment. The problem lays in upper management with a huge disconnect to what actually happens in the work place. Government policy goes out the door to cater to anyone who complains. Staff are unhappy at their job and stressed. The pay is decent but you will have to give up your life as you’re expected to be available Monday to Saturday from open to close however, you’re not guaranteed to get full time hrs and or benefits for all your commitments

Pros

It’s a paycheque

Cons

Toxic environment, no support or chance to grow, unreasonable expectations, unorganized, work/life balance, winter layoff/reduced hours, favouritism, no incentives, dealing with the public

Ratings by category

1.0Work/Life Balance
2.0Salary/Benefits
1.0Job security/advancement
1.0Management
1.0Culture
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Great Company

I enjoyed helping customers face to face, learning the computer system, unfortunately, my learning skills were not adequate according to the London Office Manager.

Pros

Good Pay

Cons

Discrimination against my learning disabilities
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HORRIBLE stay away from Serco!

This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!

Pros

None at all

Cons

No support, high stress, no security or safety
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Not a bad place

If you like being on the phone all day it’s a great job for you. Pay is great and benefits as well! Always job openings available and room for raises.
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