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Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not good

Never made you feel welcome you were just left to get on with the job..long hours..you had more than one job to do if you had a problem no one to go to ...you were on your own

Ratings by category

3.0Work/Life Balance
2.0Salary/Benefits
5.0Job security/advancement
2.0Management
1.0Culture
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HORRIBLE stay away from Serco!

This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!

Pros

None at all

Cons

No support, high stress, no security or safety
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Not a bad place

If you like being on the phone all day it’s a great job for you. Pay is great and benefits as well! Always job openings available and room for raises.
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Not Recommended

If you value customer service and treating individuals with respect as a CSA should, this is not a company that appreciates those values aside from posters on the breakroom walls. As a new employee you are thrown to the wolves and if you expect support from coworkers or staff, you'll be greatly disappointed. They do not acknowledge any good you do, or the level of expectation and stress they put you through, especially during Covid; quite frankly, not even to the individuals walking through the doors for services. The amount of unacceptable behaviours I witnessed from staff while training and starting on the counter was astounding! The lack of valid support from management, or working with new staff to learn the job was dismal. The amount they invest in new employees only to send them out the door because it is near impossible to complete your probationary period of 500+ hours when working 3-4 hour shifts (giving zero job security), let alone reducing any anxieties that you're exceeding the daily error allowance by actually educating that employee as to what the errors are and how to correct them, just goes to show how expensive their revolving door is. I, myself, did not work as a drive examiner but am saddened to have witnessed the sheer horror and abuse they are subjected to, not only by the company's ridiculous policies to "prevent covid" (laughable), but from customers themselves due to trying to enforce company policy. Policy is not developed by feedback from frontline workers, it is often a flaccid response to entitled and disgruntled customer complaints. - 

Pros

Transaction variety, problem solving, possibly making someone's stressful licensing issue better

Cons

Toxic environment, insecure hours, lack of job security, poor health & safety
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