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Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not bad

Don't expect too much... It is a fast paced work environment. People generally work as a team which is great. The pay could be more considering the work we do. We get yelled at by customer's on a regular once you refuse documentation...

Ratings by category

4.0Work/Life Balance
2.0Salary/Benefits
2.0Job security/advancement
3.0Management
3.0Culture
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Not Recommended

If you value customer service and treating individuals with respect as a CSA should, this is not a company that appreciates those values aside from posters on the breakroom walls. As a new employee you are thrown to the wolves and if you expect support from coworkers or staff, you'll be greatly disappointed. They do not acknowledge any good you do, or the level of expectation and stress they put you through, especially during Covid; quite frankly, not even to the individuals walking through the doors for services. The amount of unacceptable behaviours I witnessed from staff while training and starting on the counter was astounding! The lack of valid support from management, or working with new staff to learn the job was dismal. The amount they invest in new employees only to send them out the door because it is near impossible to complete your probationary period of 500+ hours when working 3-4 hour shifts (giving zero job security), let alone reducing any anxieties that you're exceeding the daily error allowance by actually educating that employee as to what the errors are and how to correct them, just goes to show how expensive their revolving door is. I, myself, did not work as a drive examiner but am saddened to have witnessed the sheer horror and abuse they are subjected to, not only by the company's ridiculous policies to "prevent covid" (laughable), but from customers themselves due to trying to enforce company policy. Policy is not developed by feedback from frontline workers, it is often a flaccid response to entitled and disgruntled customer complaints. - 

Pros

Transaction variety, problem solving, possibly making someone's stressful licensing issue better

Cons

Toxic environment, insecure hours, lack of job security, poor health & safety
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Difficult Company to work for

Lots of stuff to learn and remember. They audit every step you make. No room for errors. With so many people from other countries, it’s difficult to know if the documents are acceptable. Def. high stress for the money. I would NOT recommend this company for a long term position. Run by a bunch of dopes who think they above all. Keep looking elsewhere peeps.

Pros

Close to home

Cons

Too much to learn for a stupid part time position
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Fun work if you like it.

At Serco Drive Test you will have interesting work. The customer service there can be quite rewarding. The downside here is you will work part time for very few hours and there is little chance for advancement unless you can hang in until someone full time retires. This can take years. When you are hired you are required to do a weeks worth of training and if you do not pass said training then you will not be offered the position. This can be nerve wracking if you have had to quite a previous position in order to take this training.

Pros

Fun and interesting work

Cons

Low hours and little chance for advancement
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