Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
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Focused on operational excellence and change management

Customer service is key; management focused on efficiencies and staff engagement. Staff asked for opinions on efficiencies and process improvements to improve operational approach.

Pros

Great work life balance

Cons

DND yet to release 5 Wing Goose Bay's operational role

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
4.0Job security/advancement
4.0Management
4.0Culture
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Working Outdoors, Snowclearing the Parkinglots and Ramps on the Runways. Working with a Group of people.Having lunches and morning breaks together, Learning new Skills.
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Watch your back- the management do not care about they staff

This place is a joke. Any good staff they get they can't keep. people in positions they should not be including the site manager. worst place i have ever worked.
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HORRIBLE stay away from Serco!

This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!

Pros

None at all

Cons

No support, high stress, no security or safety
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Overall rating

3.5

Based on 3,955 reviews
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Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture
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  • Focused on operational excellence and change management