Serco Group
3.5 out of 5 stars.
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Serco Group

Serco Group Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Absolutely terrible!,

Management.....what management?.. The lack of privacy regarding ones workplace assessment was mind boggling. I felt that I was in a reality television program. Find something else.....anything else!!!

Pros

Most of the clients were very nice

Cons

Management

Ratings by category

1.0Work/Life Balance
3.0Salary/Benefits
1.0Job security/advancement
1.0Management
2.0Culture
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Stressful work environment that is badly managed

At DriveTest you spend your shift aiding the public by processing transactions related to driver licensing. This is a privately run company that only cares about their bottom line. And it's not just customer service that they skimp on in order to make money...the physical work environment is dreadful...constantly broken equipment, broken HVAC, bad pest control, even trying to find a decent chair for your desk or a working stapler can be a challenge. Work schedule is only received 36 hours in advance, and shift hours are designed to ensure you aren't paid for breaks. They schedule minimal hours and you are basically on call every day. You are always being asked to come in early, come in on a day off or to stay late. Absolutely everything you do is monitored and timed. If you take too long processing transactions you are told to speed up, if you make an error because you're trying to work quickly you get told your error rate is too high, if you spend too much time between transactions (trying to hunt down a working pen or a paper clip) you are accused of slacking off. I'm not joking....everything you do is timed without exception. All of this just compounds the stress you are under in an already highly challenging position. Your customer service skills will be pushed to their limits and you will never receive positive feedback from managers who are overworked themselves and only concerned with the numbers. Most enjoyable part of the job: meeting lots of people from different cultures and helping them get their driver's license Least enjoyable part of the job: lack - 

Pros

Decent pay for a part time job

Cons

Incredibly stressful and micro-managed
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Overall rating

3.5

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Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture
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