Serco Group
3.5 out of 5 stars.
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Serco Group Careers and Employment

About the company

  • CEO
    Rupert Soames
  • Founded
    1987
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Government & Public Administration
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Jobs

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Browse jobs by category

Customer Service

124 jobs

Salaries

Salary estimated from 765 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4K reviews and is evolving.
4.3320172.2220183.1120192.4220202.502021

Reviews

GC2B in Rogers, AR
on 8 February 2021
Not a bad place
If you like being on the phone all day it’s a great job for you. Pay is great and benefits as well! Always job openings available and room for raises.
Employee in Ontario
on 14 March 2021
HORRIBLE stay away from Serco!
This company is a sinking ship, they are under a contract which is up in 2023 and they will not get the contract from the ministry again. Serco is poorly run by a boys club of lazy managers and higher ups. There’s a huge disconnect between what really goes on in a drive test office and the regional/upper management. What’s expected of each employee is insane, and it’s constant high stress. You’re just expected to deal with it, and if you don’t they just fire and hire. There is no respect for the amount of work one does there, all that counts is numbers numbers numbers. Error rates is all you’ll hear about, the pay does not reflect the amount of work and risk you endure there. You’re constantly audited and monitored it’s a terribly stressful non motivating environment. Stay away!
Customer Service Agent III in Ontario
on 17 December 2020
Not Recommended
If you value customer service and treating individuals with respect as a CSA should, this is not a company that appreciates those values aside from posters on the breakroom walls. As a new employee you are thrown to the wolves and if you expect support from coworkers or staff, you'll be greatly disappointed. They do not acknowledge any good you do, or the level of expectation and stress they put you through, especially during Covid; quite frankly, not even to the individuals walking through the doors for services. The amount of unacceptable behaviours I witnessed from staff while training and starting on the counter was astounding! The lack of valid support from management, or working with new staff to learn the job was dismal. The amount they invest in new employees only to send them out the door because it is near impossible to complete your probationary period of 500+ hours when working 3-4 hour shifts (giving zero job security), let alone reducing any anxieties that you're exceeding the daily error allowance by actually educating that employee as to what the errors are and how to correct them, just goes to show how expensive their revolving door is. I, myself, did not work as a drive examiner but am saddened to have witnessed the sheer horror and abuse they are subjected to, not only by the company's ridiculous policies to "prevent covid" (laughable), but from customers themselves due to trying to enforce company policy. Policy is not developed by feedback from frontline workers, it is often a flaccid response to entitled and disgruntled customer complaints. Personally I enjoyed the job for the very basic of what it was, and that barely a day went by where a customer didn't compliment me for not being the usual diagruntled employee passing on the misery to someone who's just there because they have to be. If you can leave the job at the office and disregard poor attitudes from fellow employees and work independently, you may possibly succeed. To be honest, in the end it was a huge relief to leave and not spend the drive home crying from the stress, but smiling to be free.However...Best of luck, future Serco DriveTest employee, may you go forth and grab that mediocre paycheque, suffer minimal abuse as long as you can until your probation is complete when you will get minimal backup from a union that may or may not respond to your inquiries and concerns.
Driver Examiner in Orangeville, ON
on 7 December 2020
Fun job
Love the job Good payFast paceKeeps you busyVery friendly TeamworkAlittle Stressful 24 test a day depends if your doing city or highways Great environment
Driver Examiner in Toronto, ON
on 5 September 2020
Fun place to work at
It is busy place to work. very few opportunities of growth. Job security is there. every day is a new day and exciting. Every minute at work fun and required you to be on your feet.

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Questions and answers

People have asked 18 questions about working at Serco Group. See the answers, explore popular topics, and discover unique insights from Serco Group employees.

See questions about:

  • Working Hours
  • Part Time Jobs
  • Hiring Process
  • Interviews
  • Working Culture
  • Background Check
  • CEO
  • Benefits
  • Dress Code
  • Job Opportunities
  • Work Life Balance

Interview insights

Insights from 47 Indeed users who have interviewed with Serco Group within the last 5 years.
Average experience
Interview is average
Process takes about a week

Interview questions

In my previous work experience prior to becoming part of Serco, how will I use my skills in serving the new job that I applied for?

Shared on 29 March 2019

Didn’t really ask a lot of questions only how to handle people who don’t speak the same language or conflict with people. Lots of scenario questions.

Shared on 11 August 2018
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