Cast Member (Former Employee) – Abbotsford, BC – 14 September 2018
Loved it hope to work there again! I unfortunately had a lot going on in my personal life and regrettably needed to leave. It was a lot of fun ! Games in the morning touch base, peers were out going, so fun catching a glimpse of all the new products before they drop
Cashier/Customer Service (Former Employee) – Regina, SK – 9 September 2018
Management was awful. They picked favourites and were rude to employees they didnt like or werent perfect. The older employees were very "cliquey". They made some of us stand in one place at the front of the store for 8hrs straight (with one 30 minute lunch break) for my first three days. My back and feet were in so much pain but i was not allowed to go to the back for a 5 minute break. There was one manager i worked with a few times and i asked them a question and they would always answer quite rudely. Actually all of the managers were very condescending. You cant get caught talking to your coworkers about products because apparently customers dont like to see that. Well thats what i was told. Many times i would call for help with something but my coworkers were too busy talking and literally twerking in the middle of the store to help.
Operations (Former Employee) – Vancouver, BC – 8 September 2018
i worked PT at sephora (though it was more full time hours.) Was a great learning experience in a goal driven retail environment. Teaches you how to push sales, offers cosmetic workshops. Perks are gratis (free products) as well as monthly bonuses if your team meets your monthly goal. (doesn't offer great healthcare/dental benefits for both PT or FT employees) Management disregards work/life balance.
Operations Consultant (Former Employee) – Vancouver, BC – 28 August 2018
I worked at a location for a year and a half; by the end I had developed a really unhealthy association between my appearance and my self worth. The store director constantly played favourites and if you were beautiful, it didn't matter if you were dependable or had a work ethic, you could get away with it. The push for you to have a elaborate full face of makeup, even working in the back, made me stress out even when I wasn't at work. They promote that they don't have commission but instead work on a store bonus - that's great! But instead they force the culture of up-selling to the point where it's uncomfortable. Overall, wouldn't recommend.
Cashier/operations consultant (Current Employee) – Calgary, AB – 25 August 2018
Sephora is one of the best jobs i have ever had. They have a lot to offer and are always looking for you to take control of your own career and take it where you wanna go with it. ive worked there about 5 months now and i'm just in the middle of moving to a new world that i think is really gonna help me grow and put me in a good place. Everyone at sephora is very caring and passionate i love eveything about it.
Horrible management, conditioning environment no room to grow
Colour Consultant (Current Employee) – Greater Toronto Area, ON – 22 August 2018
The leads and managers at sephora are not equipped for their job, and use a superior tactic to get cast to listen to them as opposed to a leader tactic. They beat cast down until they are forced to submit, girls would cry every day from the way they were treated. Job itself was fine apart from the occasional crazy customer. Only employees who were favoured by leadership or were previously friends would become promoted. It is not a team environment, everyone is trying to get ahead. If you choose to work here, find some friends you can trust and stick with them.
Skin and Colour Consultant (Former Employee) – Vaughan, ON – 30 July 2018
Sephora is a great place to work. I believe that almost every employee can say the same, regardless of some experiences that may occur the overall vibe of the company is fantastic. I loved working there and would not mind going back.
Cashier and Colour Consultant (Former Employee) – Brampton, ON – 28 July 2018
Not enough pay for the work colour consultants do. I loved the management and my co-workers but after 2 years of working for Sephora I was over it. We’re not allowed tips nor receive commission. I loved the clients however and helping people on finding their right product made me feel really good.
Cashier/Customer Service (Current Employee) – Scarborough, ON – 26 July 2018
Lets get the bad stuff out of the way first. Minimum wage, yes it sucks. However, I get excited to go to work every day. There are so many talented and inspiring cast members and brand ambassadors. The leadership team is fantastic too. Everyone is kind and wants to help you grow. You are always learning new things, meeting new people and being challenged. I love working at Sephora and hope to stay in the company as long as possible. Sephora is all about growth and work life balance. The cast members are amazing! It's also rewarding when you make a clients day. If makeup and beauty is your passion and you are a people person then this is a great place to work.
Gratis, celebtations, learning from peers, great work environment
Cash Coordinator (Former Employee) – Coquitlam, BC – 15 June 2018
Management is extremely 'out to lunch' you could say. They do not care about their employees or the clients, all they care about is making budget and hitting service numbers (even though they don't ever have enough cast on the floor to make service numbers). I have been told to 'give 60%' while doing a custom makeover because we 'only have 60 minutes and they client wont know anyway' 'our 60% is their 100%'... Not sure what kind of service this is. Clients come to us and trust us to make them look amazing... so why would be give them 60% of our best. Its all about the money here, and the people really doing the work don't get any of it. Do yourself a favour and dont work here. Save yourself the trouble.
If you're not in colour you're essentially invisible.
Fragrance Consultant (Former Employee) – Toronto, ON – 12 June 2018
My section is constantly understaffed and never appreciated. It's usually one person taking care of a large section. I only receive my schedule less than 1 week in advance so it is terrible trying to plan your life around work. I feel as though I do not get paid enough for my position since I am constantly doing the work of two people for minimum wage. Management has been aggressive towards criticism from a variety of my coworkers even when they have asked for it. Some nice things include training from brands (if you can get into it), occasional free lunches provided by brands and gratis.
Gratis, Free lunches (sometimes), training on brands, great coworkers
long hours, low pay, low recognition, bad work life balance
Makeup Artist (Current Employee) – Etobicoke, ON – 6 June 2018
Great environment , diverse dynamic and tuns of fun sephora is a different time of zone to work in. A typical day of assisting clients can be so inspiring, teaching clients nips and tricks and everyday makeup.