Sephora
Sephora Employee Reviews
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A typical day
Customer service (Former Employee) – Winnipeg, MB – 16 January 2019
I found that my experience with Sephora, is that everyone was very nice and accommodating toward me. Everyone was willing to help me, no one was rude to me about asking more about a task, or about help with a client, everyone has each others back when working.
I learned how to process an online order, how to address a client and inquire about a product a client is looking for, and how to multitask with tasks given.
Management was great, all supervisors were well placed in their roles, all of them were professional when times called for it. But they also were amazing to talk to and I loved their love for the job that they do.
I have nothing bad to say about Sephora. It was a great place to work, and I made some great friends, and amazing people.
I learned how to process an online order, how to address a client and inquire about a product a client is looking for, and how to multitask with tasks given.
Management was great, all supervisors were well placed in their roles, all of them were professional when times called for it. But they also were amazing to talk to and I loved their love for the job that they do.
I have nothing bad to say about Sephora. It was a great place to work, and I made some great friends, and amazing people.
Pros
free lunches, amazing workplace, pay
Cons
none
Fake people, tight rules.
Seasonal Sales Associate (Former Employee) – Vancouver, BC – 12 August 2019
Super fake co-workers, target based selling (made you feel bad if you didn't get any mentions in the customer surveys.) Higher up employees were on a power trip, everyone took themselves way too seriously for a minimum wage paying job.
Pros
free food from brands
Cons
long hours, rude people, fake co-workers, many rules.
Good starting place, no long term placement
Cashier (Former Employee) – Richmond, BC – 10 August 2019
Was with the company for 2 years. Overall, it's a super fun environment to start off in the beauty industry. There are lots of trainings and workshops from brands Sephora carries and you learn a lot. You meet lots of great people that are interested in the same things you are which makes the job more fun. My store's scheduling manager was fantastic when it comes to getting time off for holidays, sick days, etc; but I know every store is different. We could pretty much get any day off we needed.
A great way to get into the company is to start as a cashier, and work your way into colour (makeup artistry) or skin (skincare advisor!)
Customers can be particularly rude and "catty" for no reason as they think all Sephora workers are rude and snobby, which is not the case. It's still a retail environment, so expect lots of long 8.5 hour shifts and working holidays. During the annual sales, expect to have a few mental breakdowns.
Regarding my position, I started as a cashier and was promoted to cash coordinator after about a year. Lots of broken promises regarding moving up to management one day and very low pay increase. Expect to make minimum wage at first and only move up a dollar or two (if that) during the "appraisals" and "reviews." There is also no commission.
A great way to get into the company is to start as a cashier, and work your way into colour (makeup artistry) or skin (skincare advisor!)
Customers can be particularly rude and "catty" for no reason as they think all Sephora workers are rude and snobby, which is not the case. It's still a retail environment, so expect lots of long 8.5 hour shifts and working holidays. During the annual sales, expect to have a few mental breakdowns.
Regarding my position, I started as a cashier and was promoted to cash coordinator after about a year. Lots of broken promises regarding moving up to management one day and very low pay increase. Expect to make minimum wage at first and only move up a dollar or two (if that) during the "appraisals" and "reviews." There is also no commission.
Pros
free makeup and skincare, discount, fun trainings, flexible with time off
Cons
Retail and holiday hours, long shifts, favouritism, low wage, minimal position movement
A very fun and rewarding workplace
Cashier and Customer Service (Former Employee) – Coquitlam, BC – 5 August 2019
Working at Sephora has been a highlight of my job experiences. I've developed so many friendships with my co-workers, learned so much about makeup and skincare, and the roles were simply super fun to do! Even though it was exhausting at times—like every retail job—my customer service skills were constantly challenged, and it is now my strongest skill set. There were times when I'd work a full 8 hr shift, I'd start to go insane over the terrible music playlist on repeat. Other than that very miniscule factor, I'd work for Sephora again in a heartbeat!
Pros
Free snacks, free makeup, makeup and skincare knowledge
Cons
Long hours
Forefront of Technology and ClientExperience
Store Director (Former Employee) – London, ON – 1 August 2019
Sephora has a unique way to increase client experiences by use of in-store services and technology. They're always striving for positive disruption.Working at Sephora gave an inside advantage to seeing how the organization is always striving for the next best thing to stand out from competitors.
overall experience
Consultante couleur et Ambassadrice SEPHORA (Former Employee) – Sainte-Catherine (62) – 30 July 2019
Srephora was a great place to learn, but had very few advantages. A typical shift as ambassador would consist of client service, which was the best part, sales numbers, employees trainings, touch bases, etc. I would recieve regular trainings on brands and services. The hardest part about that job was the work/life balance as it was extremely demanding and would require a lot of at home preparation, which would not be paid. the most enjoyable part was the services and interraction with clients and employees.
Pros
over knowledge aquired and products gifted
Cons
little to no recognition from management
Two times was not the charm
Assistant Store Manager (Former Employee) – Vancouver, BC – 24 July 2019
Worked at Sephora twice. 6 years gap in between both experiences, one as entry level and one as senior store management. Culture is to constantly hold us accountable to sales and targets/measures. But not giving us the inventory or support from operations to run the show. Auditing the store on things like safety and lockers when employees are being squished into impossible spaces. 80 employees shared 1 bathroom at my last location.
Good work/life balance
CERTIFIED MAKEUP ARTIST (Current Employee) – Greater Sudbury, ON – 17 July 2019
Very good work/life balance. Not very good management, they make you feel bad for calling in when your sick and the managers like to talk down to other cast members.
Pros
work life balance
Cons
arrogent managers
Not what it seems
Manager (Former Employee) – GTA, ON – 11 July 2019
Some people you work with are ok - but it’s very cliquey and the expectations of management are completely unrealistic. The pay is not good, and they try to make up for it with product discounts or “gratis” - which doesn’t pay the bills. It’s stressful, work life balance is horrible, and it always feels like you’re walking on eggshells trying to keep everyone happy.
Pros
Gratis. Product discount
Cons
Pay. Worklife Balance. Stress. Hours.
Cast members are like family
Conseillère & Maquilleuse (Current Employee) – Laval (53) – 9 July 2019
Great team but hard job for a student. Its a great place to work you can make friends, but the salary isnt representative of the owrk you do... We should be paid more for what we do because it isnt fair how much we need to do for the salary that we get...
a hard place to work
Sales & Operations Consultant (Current Employee) – Barrie, ON – 8 July 2019
After starting at Sephora you learn quite quickly that this is a clique group. If you are not one of the favorites you will not be treated very well. The management can differ from each store and the "work-life balance" doesn't exist.
Very fun, exciting, enjoyable experience!
Overnight Associate (Former Employee) – Toronto, ON – 6 July 2019
I worked as an Overnight Recovery during the holiday season and it was such an amazing experience given i had no prior experience. All my co-workers and supervisors were friendly, no problems and the best part was seeing new products that were launching soon. Typical work day was receiving shipping, putting the shipment away according to what section you were in. If done early we would help other coworkers. I would definitely go back in a heartbeat! Love it and the team was so lively!!
Pros
We would get free products time to time.
Cons
Nothing!
Low pay, high-stress environment
Colour/ Beauty Consultant (Former Employee) – Vancouver, BC – 6 July 2019
I worked as a Colour consultant for over three years and my salary went up by a few cents every year. The amount of work that they expected for such a low pay was absolutely ridiculous. I suppose it depends on your location, but I found that mine was very cliquey. Management was unprofessional and played favourites. If you suck up or are friends with someone in management, you're likely to receive a raise if requested and you get the perks of attending exclusive training or moving up quickly within the company. Otherwise, don't even bother. They always preach about learning and growing but do not invest in you unless you are favoured by a manager. I stayed there for 3 years and watched people who had been working there for 3 months be given perks and benefits that I had been working years to obtain. There is also no flexibility with time off, even if you are only part time. No work-life balance at all,
Pros
good experience if you are looking to be a makeup artist with no schooling
Cons
long hours, fast pace environment with little pay, no room for growth
Great opportunity for training in related fields
CAST MEMBER (Current Employee) – Hamilton, ON – 26 June 2019
a great opportunity for anyone interested or a passion in training with cosmetics. not amazing hours, and pay isn't great. a decent place to work but not amazing,
Pros
paid 15 minute breaks
Cons
poor hours
Productive and Encourging
Merchandise Planning Associate (Former Employee) – Missisauaga – 17 June 2019
an extremely motivational workplace with a lot of support from the entire team. Everyone is very focused on progress of the team as a whole and was very encouraging.
skin care consulutant
Skincare consultant (Current Employee) – Scarborough, ON – 13 June 2019
. asissted customers
.helped with products
.hosted
.showed knowledge upon products
.helped other worlds
.made samples for clients
.made testers
.helped clients find certain products
.helped with products
.hosted
.showed knowledge upon products
.helped other worlds
.made samples for clients
.made testers
.helped clients find certain products
Pros
good environemnt
Cons
not enough shifts
Drink that Kool-Aid
Makeup Consultant (Former Employee) – Ottawa, ON – 12 June 2019
If you’re young and need a temporary retail job then this is good. I’ll hand it to them, they’ll teach you a lot and at first you’ll find it great but they will always hire new girls so that they’re on that Sephora high but will never ever keep them past probation and for the girls that are there long term , there is no place for full time or to grow. If makeup is your passion, look into freelancing.
Pros
Knowledge and experience
Cons
No seniority, No respect, Stressful environment, Terrible discount
Awesome job
Cashier and Fragrance consultant (Current Employee) – Ottawa, ON – 5 June 2019
The work environment is amazing, everyone is friendly. Very accommodating for everyone's schedule. Overall great company to work with and I would recommend it if you are interested in beauty.
Fast pace work environment with many opportunities to grow with the company
Cashier (Current Employee) – Winnipeg, MB – 4 June 2019
Really great place to work. Management team is extremely helpful and encouraging to help you grow with the company and move into different worlds. Very flexible with scheduling, but like most part time jobs hours are not guaranteed. Workplace culture is very friendly and accepting, all cast members are willing to help and teach.
Pros
Free lunches