Stop the inappropriate bullying by lead administrators who have the inexperienced, unethical and unprofessional managers over a barrel. The environment is toxic and gossipy of which many clients and truck drivers have noticed countless times. Time for the executives to take a real hard look at the "if you are my buddy you get what you want" environment".
FIRE in the hole...reputation MATTers...INstead of blinders...try using reaSON!
Keep the customers happy! Your 'Satisfaction Guaranteed or Double Your Waste Back' was not the best idea as it turned out.
Stop being so short with everyone.
Get off your soap box and start looking at your executive team. Some of these 'originals' and especially one from the Front Line are doing the company damage. Customers are getting the word and are looking to make changes.
Time to clean house. Your C-suite is largely an old boys club. Maybe the CEO likes being in an echo chamber, everyone covering for everyone elses incompetence, business as usual. Customers are starting to question. Stand tall and make the necessary changes!
Pay closer attention to the people you have running the company because clearly they have pulled the wool over your eyes .
Pay attention to what goes on behind the scenes at your facility’s . Go talk to the admin staff and see what they say