Second Cup Employee Reviews

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Kind and friendly management team
Certified Barista (Current Employee) –  St. John's, NL2 August 2018
Awesome place to work. Fast paced for the most part. Friendly staff and customers are the best! Started working for Second cup years ago and they are all about customer service. Wonderful training provided as well.
Pros
FREE drinks while working
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Used to be a busy franchise
Manager (Former Employee) –  Calgary, AB1 August 2018
This used to be a busy franchise with many great ideas, making it a great place to work. Unfortunately, with the explosion of other franchises the coffee business is suffering.
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Superbe entreprise
Barista (Former Employee) –  Quebec City, QC24 July 2018
J'ai adoré travailler pour Second Cup. Ambiance de travail était très agréable et les valeurs de l'entreprise faciles à adhérer.
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Not a well run business
Barista (Current Employee) –  Montréal, QC23 July 2018
Do not give enough hours, much less than they say they are going to when they hire you. Staff is competitive for hours. The environment is boring and the job is ultimately unfulfilling.
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Great casual job depending on your location and coworkers
Barista, Shift Manager (Former Employee) –  Toronto, ON19 July 2018
It was a routine job with a good amount of job security, not too much thought, good customer service experience easily relatable to other work. Fun culture, hard to do shifts all over the place shedule-wise and sometimes late then early. Sense of control and stability was the best aspect.
Pros
Free drinks
Cons
sometimes long hours and short breaks.
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Good place to learn the trade
Barista/Shift Supervisor (Former Employee) –  Ottawa, ON17 July 2018
I learned a lot working for Second Cup, however you work by yourself A LOT. I would close by myself for 4 hours. It depends on your franchise owner. There is little to no consistency between stores.
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fast paced cafe setting
Barista (Former Employee) –  Edmonton, AB8 July 2018
Good experience working in a drive thru setting. Helped develop my customer service skills. Friendly employers with experience in the field, very good overall experience.
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Good as a first job experience
Barista (Current Employee) –  Mississauga, ON3 July 2018
Typical day job, time in time out
Fun while at work
Learned a lot in making beverages to be served to the customers
Easy job to do
I find it hard if people doesn't really like the job and will hard for them to learn
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good workplace
Barista/cashier (Current Employee) –  Ottawa, ON2 July 2018
Not the best work experience I have had but that always depends on location.our location did not benefit from average second cup perks.
I think it was because it was compass group not run by the actual second cup brand.
Pros
free coffee and sandwich on break
Cons
no tips
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Fairly easy job; company needs better marketing strategies
Barista/Cashier (Former Employee) –  Brampton, ON11 June 2018
Management is easy to talk to, flexible and respectful. However, when it comes to employee versus customer, management mostly sides with customer despite going against working safety standards.
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Positive
Cashier & Barista (Former Employee) –  Toronto, ON28 May 2018
A great learning experience. customer service is an important skill for everyone. enjoyed meeting new people and interacting with customers. requires patience and flexibility
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Workplace culture is very professional
Barista and Cashier and Third Key (Former Employee) –  Toronto, ON23 May 2018
While I was working at SC I'm usually alone for most of my shift that means I get to do everything from the cash register to wiping the tables. Its not hard and the best part of it is that I get to do all the drinks which is fun. Management is okay and very professional except they don't raise salaries that often.
Pros
some free drinks and you can mix and match
Cons
loooong hours of standing
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productive and fun team to work with
Barista (Current Employee) –  Calgary, AB21 May 2018
At second cup the management is very understanding and is easy, and fun to work under. The culture created by the management and other staff makes it a fun place to work at and made it easy to server the customers with a smile.
Pros
Good management good coffee at break and talking with the regular customer
Cons
stressful when its busy for a while
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Great place to develop communication and customer skills
Barista (Current Employee) –  Toronto, ON15 May 2018
A great environment with a fun culture. Managers are very accommodating and understanding. Staff are friendly and cooperative. Overall a good work experience.
Pros
great staff
Cons
long hours
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Fast paced
Sales Associate (Former Employee) –  Montreal, QC9 May 2018
Overall, working there involved a fast-paced environment that could get stressful at times, but it's always fun meeting new people and most customers are nice.
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Fun and supportive work environment
Multi-Unit Manager (Former Employee) –  St. John's, NL3 May 2018
Enjoyed working for Second Cup. Would recommend this company to anyone looking for barista lifestyle or experience. Owner was very encouraging ans supportive.
Pros
Flexible hours
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Best Student Job in the Market
Barista (Former Employee) –  Edmonton, AB27 April 2018
The management is extremely understanding and caring. Amazing, flexible schedule and good pay. A very good year round job for students. The cafe has an amazing atmosphere and friendly clients so if you are looking to improve your social skills and customer service, this is the job for you.
Pros
Good food and drinks discounts, flexible hours, amazing management.
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it was a fast paced job and was not hard to become good at
Barista and Cashier (Former Employee) –  Ottawa, ON17 April 2018
it was a very repetitive job and you become quite good at it quickly. i did not like the pay i received and you are almost stuck in the same position forever.
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Another cafe
Barista (Former Employee) –  Edmonton, AB12 April 2018
Great location for coffee, great team to work with. All the basic and conventional functions for a coffee shop. Nice place to work and support myself through university.
Pros
free coffee
Cons
boring
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Positive atmosphere created by the employees and customers.
Barista (Former Employee) –  Toronto, ON8 April 2018
A typical day at work is setting up shop for customers, and making sure everything up to code and proper design. Clean the windows, floors, and tables. Help and and create small talk with customers. Also, the management was great, always understanding my needs and always fair with their workers. The only hard part of the job is working fast along side working with high quality under pressure. The best part of the job is the positive atmosphere, where people come out to have a cup of coffee and and relax.
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Overall rating

3.8
Based on 362 reviews
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3.8Work/Life Balance
2.9Salary/Benefits
3.1Job Security/Advancement
3.3Management
3.7Culture