Working at Second Cup: Latest Second Cup Reviews
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Free food, minimum wage, no room for growth
Barista (Former Employee) - Toronto, ON - 31 October 2022
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The most useful review selected by IndeedLoved my coworkers. Loved the teamwork. Loved the free food. Just no room for advancement. No paid time off. But manager was flexible about time off schedule if you give advanced notice.
Pros
Free food. Strong teamwork
Cons
Minimum wage. No room for advancement
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Good coffee
Barista (Former Employee) - Montréal, QC - 11 January 2023
Good service and nice employees, very helpful, good coffee and espresso. Flexible schedule day, evening and week end. Good for a student who eant to work part time
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Insights into Second Cup
Areas for improvement
- Fair pay for job
- Trust in colleagues
- Support from manager
Very Good job for a student
Barista (Former Employee) - Québec City, QC - 30 December 2022
the manager is very friendly and easy to get along with, the environment is very positive overall. The tips are really good too. Really good summer job or as a student
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Great team and relaxed work environment
Barista/Cashier (Former Employee) - Mascouche, QC - 5 December 2022
The free coffee was a great plus, and my team was amazing. It's a cool place to work at, and you get to learn something new everyday!
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OK for a temporary job, horrible management
Barista (Former Employee) - Montréal, QC - 18 November 2022
It's a fast-paced environment and can be stressful during rush hours and when dealing with rude customers, but other than that the job itself is pretty straightforward. Minimum wage and tips are usually good. You get to meet nice people and some coworkers you can get along with. However, management is insufferable, at least at my location. They barely provide any training at all and expect us to learn on the go, so the quality of drinks and service is extremely inconsistent, and they could not care less as long as they're meeting their weekly sales goals. They keep hiring new people as the turnover rate is high. You're often stuck working with someone who knows absolutely nothing, which is an absolute pain when there's a long lineup. Hours keep getting cut, sometimes last minute for the reason that labour is too high. We are expected to work on weekends, holidays, and school breaks while the manager gets to have those days off. It's almost impossible to reach them when they're off duty or anyone else too so good luck handling a broken barista machine or workplace injury by yourself. Oh and the kicker is that the managers play favorites! So if you want a promotion or more hours you better become their best friend.
Pros
discounted/free food and drinks
Cons
terrible management, insufficient training and hours
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Unorganized and messy
Management inconsistent with what they say and what they do. Stores are really dirty and they cheap out to save on everything. Coworkers are nice but all levels of managers are terrible.
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The owner is ridiculous
Barista/Cashier (Former Employee) - Grande Prairie, AB - 28 October 2022
Called me for an interview, didn't have questions prepared, acted like I inconvenienced him when he booked the interview. I refused to work here when the interview went as poorly as it did. Awkward and he was rude and short with me. Do not work here
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avoid
Barista/Cashier (Former Employee) - Edmonton, AB - 24 October 2022
literally had to report to the labour board. management was the most unprofessional i have ever seen and the scheduling was so bad. they wouldn’t even pay me for a month after my final day.
Pros
none
Cons
long hours, bad management
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it was an enjoyable work place
Cashier (Former Employee) - Square One - 21 October 2022
it was an enjoyable work place, i was really stress with my old job and decided that Second cup would be really nice and i was right everyone was good to me and it was a job that i really enjoyed
Pros
the costomers and workers were good people to work with
Cons
it got closed due to covid
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Great part time job
Barista (Former Employee) - Canada - 18 October 2022
Would recommend for part time work while in school or on the side. It is a fun place to work, easy work, most customers are nice. Very dependent on location.
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Extremely unprofessional
Barista (Former Employee) - Edmonton, AB - 17 October 2022
Beyond unprofessional. Scheduling and management was absolutely horrendous. Was treated like a second class citizen, a way that I never thought I’d be treated at any workplace.
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Hard labor with little reward to be frank
Barista (Former Employee) - Montréal, QC - 24 September 2022
The job wouldn't be so bad if management was more robust. Instead, you find yourself breaking your back for minimum wage with tips - for those of us who actually get it because believe me, a lot of owners cheat the tips - when you could be doing something less demanding and more lucrative tbh... Working the barista machine IS fun tho, and you get to have all your fav drinks / pastries.
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Productive and fun
Barista (Former Employee) - Calgary, AB - 9 September 2022
I loved working here. Lots of customer service experience. Expect fast passes and good relationship! The only down side was the early mornings. Other than that it was good
Pros
Coffee
Cons
Mornings
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Good for students
Barista/Cashier (Former Employee) - Montréal, QC - 23 August 2022
If you are a student and don’t have any prior experience, second Cup can be a good place to start. However, in a long term you should not rely on this job.
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Great place
Poste; barista (Former Employee) - Quebec Province - 16 August 2022
Friendly staff , good atmosphere, pleasant working space, many regulars so, with time, it becomes easier, many regulars always order the same coffee.
Pros
Free lunch
Cons
Sometimes early start
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Fun workplace
Was a good job while it lasted, good Co workers and owner. Customers were friendly and and visit frequently. Could get busy at times, but was jot stressful.
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not bad, could have better scheduling and owner could be a little more involved
Barista and Cashier (Former Employee) - Ottawa, ON - 22 July 2022
honestly the employees were running the cafe from stock to serve. everyone was friendly (very few unpleasant customers or coworkers) but its not really the place to learn customer service bc its so casual and often empty. owner was in on most weekends but would randomly skip weeks and if you wanted to get in touch you had to message them and wait around 24hrs.
Pros
free coffee 1 per shift
Cons
poor management
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Free food and drinks. Great coworkers. But hours weren't ideal
Barista (Former Employee) - Toronto, ON - 13 July 2022
Hours were long 6 AM to 2 PM or 2 PM to 10 PM. But the people were nice and there was a sense of teamwork behind the counter to get drinks out to customers. Hourly wage was minimum wage for everyone. No room to grow, which was why I left. I liked getting free food and drinks though!
Pros
Free food and drinks
Cons
Long hours
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Fast paced and stressful
Barista (Former Employee) - Ottawa, ON - 5 July 2022
Management was horrible and the experience could have been great if the owner and manager cared about their employees. Hours were guaranteed but management scheduled people out of their availabilities.
Pros
Free lunches
Cons
Scheduling was never accurate to availabilities
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Stressful place to work
Shift Supervisor (Former Employee) - Burlington, ON - 5 July 2022
My interview was over the phone as they were desperate for hires. I filled out 0 paper work(no tax forms, nothing) when I started working here and was never asked to fill out anything. I never saw any pay stubs and you had to pull hairs to get them, (if you ever got them) even after asking for them multiple times. Most of the staff had to pay on their taxes because not enough was being off even after discussing this with the owners. Other employees were allowed to show up late or NCNS with no repercussions. This happened all the time. If someone called in sick or never showed up the staff working that day were expected to stay overtime and close even if they started at 6am. Repairs went unchanged for months. Staff was told/enforced to sell expired food items to drive thru customers, and grind non flavoured coffee in the flavoured grinder even after customers expressed allergies and complaints. If you want a barista job where you have to fix toilets, clean up human feces, be berated by managers to other staff behind your back, work long hours, and never have time off, this is the job for you!
Pros
Free drinks
Cons
Poor management
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Ask a question about working or interviewing at Second Cup. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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