SEASONS RETIREMENT COMMUNITIES Employee Reviews
Also don't try and have a life outside of this job, you will loose your seniority. Management expects for you to give all of your time, be available for every shift that calls in (which is alot) and then get mad if you are not available. Constantly under staffed, high turn over rate. Training is provided sometimes from employees that have been there a while, but hardly anyone lasts 6 months, so be prepared to receive training from someone only there for a short period.
This has the potential of being a truly great company to work for. If only someone would listen.
Thank you for your review. I assure you that Seasons is very interested in hearing directly from our front line employees and care deeply about their experiences at work. Engaged service team members mean greater staff retention and happier residents- everyone wins!
We have many channels for communication including a Whisleblower policy to escalate serious matters. I encourage you to reach out to me at inquiries@seasonsretirement.com. Your comments are vague and, honestly, anonymous online reviews are hard to investigate. I'm here to listen if you will please give me the opportunity.
Sincerely, Jessica
Employee Services
Thank you for your review! I'm glad to read that your team members are helpful and understanding, and that you believe Seasons is a nice place for our residents to live. I would like to point out that the wages at Seasons are competitive with those offered elsewhere in our sector, as are our residents' monthly rates. If you would like to discuss this further, I encourage you to email me directly at inquiries@seasonsretirement.com.
Thanks,
Jessica
Employee Services
Do yourself a favour and find a place that at least has a little respect for the people who work there.
Thank you for your review. It is our goal to create a fun, supportive environment where people love to come to work. I'm sorry to read that you feel differently. Please reach out to me directly at inquiries@seasonsretirement.com so I can better understand your concerns.
Sincerely,
Jessica
Employee Services
Thank you for your review. It is true, we are a business; however, I would like to assure you that our primary focus is, and will always be, providing excellent care and customer service to our residents. Your claim that we do not pay for uniforms is inaccurate. New service team members are reimbursed for their uniform(s) after passing the probationary period, and are entitled to additional uniform(s), annually. This is outlined to all new employees at the time of hire. If this was not your experience, I'm sorry - and I encourage you to email me directly at inquiries@seasonsretirement.com.
When you think about working for a retirement community most think about the stigmas of retirement living, but it's very wrong to think this way. The people who work in a sector where the goal at the end of the day is to make peoples lives better and more enjoyable are people who genuinely care. This is apparent throughout the company at the employee level.
Seasons is a company that really cares about their employees, they go out of their way to find out what they can do to make your day to day/ week to week better. They invest in their employees every step of the way with educational tools for personal growth. There is the opportunity to grow with the company, but, like all things you have to ask and work for it.
Managment is very understanding and won't "throw you under the bus."
They celebrate their employees by having contests and mini celebrations for things like birthdays and International Day of Happiness. Management is quick to recognize a job well done, especially those who are not always rewarded for their efforts.
Like, let's be real, what company has a job with the title "Fun Manager" and doesn't care about you and doesn't like to have fun and celebrate things?
I'm happy to read that you enjoy working at Seasons! It's our goal to create workplaces where all team members feel supported and love their job. Thank you for your review.
Thank you for taking the time to leave a review as it gives us an opportunity to reflect and improve. I assure you that we have defined qualifications and requirements for every position we hire, from managers to front line staff. We are committed to service excellence and we have dedicated extensive time, training and resources into our food services program. There's no denying that we expect a lot from all service team members because we believe our residents deserve the very best. We have set routines and reasonable expectations. We aim to create a positive work environment where everyone feels supported and set up for success. I'm sorry that you did not feel this was the case in your situation.
Kind regards,
Jessica
Employee Services
Thank you for your review. It's difficult to comment on a situation that took place a few years ago. We have always been upfront about wages during the initial Meet & Greet process that each candidate attends. We offer competitive wages and seek to hire right-fit employees who are dedicated to delivering excellent care and customer service.
Jessica
Employee Services
Thank you for your review. We know there is work to be done at Seasons Camrose and we are dedicated to transforming this to a supportive environment where people love to live and work. In order for positive change to occur, everyone must be willing participants. A good starting place is remembering that we share the same goal: to provide excellent care and service to our residents.
Kind regards,
Jessica
Employee Services
Thank you for your review. We have zero tolerance for team members who bully others or who create a negative work environment. Anonymous reviews are difficult to substantiate. In order for me to investigate, I need to better understand your claims. Let me remind you that we have a Whistleblower policy in place to protect people who speak out, or you may reach out to me directly at inquiries@seasonsretirement.com.
In the meantime, I must respectfully disagree with your statement: our company cares very deeply for our residents and our service team members. We continue to dedicate great resources to improving our homes but for some people, change can be difficult. We expect a lot from our service team members. Those who are not dedicated to providing excellent care and service to our residents may find our changes difficult to accept. Please rest assured that Seasons is acutely aware of the opportunities for improvement and that we are comitted to creating a supportive environment where people are proud to live and work.
Kind regards,
Jessica
Employee Services
Thank you for taking the time to leave a review. I'm sorry you had a negative experience. The scenario you describe disappoints me, as it and not in keeping with our goal to create a positive and supportive work environment for all. I see that you are a current employee. We have a whistleblower and a complaints process internally to address any concerns you may have. We would like to better understand your claims - without specifics, it is difficult for us to make changes. I encourage you to please email me at inquiries@seasonsretirement.com
Thank you,
Jessica
Employee Services
Thank you for taking the time to leave a review. I'm sorry you had a negative experience. The scenario you describe disappoints me, as it and not in keeping with our goal to create a positive and supportive work environment for all. We would like to better understand your claims - without specifics as to which home you are referring to, it is difficult for us to make changes. I encourage you to please email me at inquiries@seasonsretirement. We also have a Whistleblower policy in place, if you wish to remain anonymous.
Jessica
Employee Services
Thank you for taking the time to share your concerns with us, as we take the care and respect of our residents and service team members very seriously. We have zero tolerance for those who contribute to a negative or hostile work environment. I want to assure you that we have internal complaints procedures that can be kept completely confidential: I encourage you to use our Whistleblower policy so we can fully investigate your specific concerns. You may also reach out to me directly at inquiries@seasonsretirement.com.
Jesscia
Employee Services
Thank you for your review. I’m sorry that this has been your experience and I want you to know we take your claims very seriously. Your description is not in keeping with our goal of creating a supportive work environment that is beneficial for all service team members. I invite you to reach out to me directly so we can work to address your specific concerns inquiries@seasonsretirement.com or you may use our confidential Whistleblower policy with contact information provided on site or through your team member self service portal.
Jessica
Employee Services
Thank you for your review. I’m very sorry to read you had a negative experience.
You have touched on a number of different concerns, and I’d like to address them as best I can.
Our goal is to create a supportive work environment that benefits our service team members and ultimately, our residents. We hire Managers who are required to work alongside front line team members, to promote our desired team atmosphere. I assure you we have very defined qualifications and requirements for each position we hire. We are committed to excellent service and have dedicated extensive time and resources into our food services program, so as to deliver the very best culinary experience possible. We have set a ‘no-gratuities’ policy because our residents pay a monthly fee to live with us, and should not be expected to additionally tip our staff. We recognize that everyone likes to be appreciated differently, so we allow the service teams at each residence to vote on how to use their budgeted Employee Appreciation funds. It appears that this was not your experience and that concerns me. I invite you to please email me at inquiries@seasonsretirement.com so I can understand the specifics of your complaints.
Jessica
Employee Services
Thank you for your review! I'm so glad to hear you enjoy working at Seasons. Your experience is a great example of how we strive to support the career goals of dedicated team members and develop opportunities for their professional growth.
I’m so glad to hear you love working at Seasons and that your community feels like a family! We appreciate the care about and support you give our residents. Thank you for your review.
You’ll make more money serving in a restaurant where you also get tips. There is also someone doing the dishes in a restaurant and your plates are all set to go. Just told to clear that table last and with gloves. No thanks you......I don’t need to bring this home
Lots of new management/staff
I’m very sorry to hear that this was your experience at Seasons. It is true: we expect a lot from our service team members because we believe our residents deserve the very best. Our wages are competitive and in keeping with the standards of our sector and the markets we operate in. We have set a ‘no-gratuities’ policy because our residents pay a monthly fee to live with us, and should not be expected to pay additionally at each meal. Having said that, your experience is not in keeping with our team-based culture and I regret that you did not feel supported in your role. We will use your feedback to continue to make improvements to our employee experience.
Thank you,
Jessica
Employee Services
It makes me happy to read that you loved your job and that you were passionate about it. I'm sorry this feeling did not continue throughout your tenure at Seasons. As I have said before, we expect a lot from our team members because our residents deserve the best; however, we also believe in work-life balance and creating a supportive work environment for all. We continue to dedicate resources to ensure our homes don't operate short-staffed. Our sector is experiencing a shortage of qualified workers and this is difficult for everyone. Upon hire, there are standards for training that must be met. Also, you have made some claims about care. I must remind you that you have an obligation to disclose and would encourage you to email me directly at inquiries@seasonsretirement.com. Thank you for taking the time to leave a review.
Sincerely,
Jessica
Employee Services