After being hired to work as a CTAC phone representative for Sears, I instantly felt included in the Sears family. Our job was a detailed one, and I enjoyed working with my colleagues to solve the issues our customers called to get help with. Our management was polite and happy to assist when there was a tough problem or system error. It was a tough job that required good listening skills, and a strong understanding of the products and our services, but there was always a supervisor at hand to help when needed. The hardest part of the job was leaving it in the end when Sears inevitably closed its doors.