Educational opportunity with real life Canada wide retail experience
Customer Service Representative (Current Employee) – Montréal, QC – 18 November 2013
Answering calls. Listening to customers concerns. Bringing solutions. Problem solving Providing information, Promoting the company. Ensuring customer loyalty. I learned about the growing importance of online shopping and its shipping component. I have a better understanding of what the returns and exchange rate is for this big Canadian company. As for management, I have been able to see what works and what could be improved; what to avoid and what I would do differently. I know what I would do if it was my own company. There are always new faces at work and I have met many college educated people from other countries. The hardest part of the job is to balance a good quality, accurate, professional, helpful customer service experience with a limited time frame. The satisfaction of providing a service that is helpful to people, reduces their hardship, and contributing to Sears reputation as a trustworthy company is the most enjoyable aspect of this job.
Practice interpersonal skills, Acquiring knowledge on online commerce and shipping and receiving of goods.