Sears
Sears Employee Review
Educational opportunity with real life Canada wide retail experience
Customer Service Representative (Current Employee) – Montréal, QC – 18 November 2013
Answering calls. Listening to customers concerns. Bringing solutions. Problem solving
Providing information, Promoting the company. Ensuring customer loyalty.
I learned about the growing importance of online shopping and its shipping component. I have a better understanding of what the returns and exchange rate is for this big Canadian company.
As for management, I have been able to see what works and what could be improved; what to avoid and what I would do differently. I know what I would do if it was my own company.
There are always new faces at work and I have met many college educated people from other countries.
The hardest part of the job is to balance a good quality, accurate, professional, helpful customer service experience with a limited time frame.
The satisfaction of providing a service that is helpful to people, reduces their hardship, and contributing to Sears reputation as a trustworthy company is the most enjoyable aspect of this job.
Providing information, Promoting the company. Ensuring customer loyalty.
I learned about the growing importance of online shopping and its shipping component. I have a better understanding of what the returns and exchange rate is for this big Canadian company.
As for management, I have been able to see what works and what could be improved; what to avoid and what I would do differently. I know what I would do if it was my own company.
There are always new faces at work and I have met many college educated people from other countries.
The hardest part of the job is to balance a good quality, accurate, professional, helpful customer service experience with a limited time frame.
The satisfaction of providing a service that is helpful to people, reduces their hardship, and contributing to Sears reputation as a trustworthy company is the most enjoyable aspect of this job.
Pros
Practice interpersonal skills, Acquiring knowledge on online commerce and shipping and receiving of goods.
Cons
Low wages.