The best part of the job with Scotiabank was people I worked with, not just when I worked at a small town branch in Happy Valley-Goose Bay but even when I worked in Calgary at one of the biggest branches in Canada, your colleagues become more like your friends and family. They help you when you are having a hard time, they give you cheers when you are doing a good job, they celebrate not only holidays and birthdays but your everyday little achievement with you.
For anybody in the customer service indusrty, dealing with customers are always the hardest part of the job no matter what you do or where you are. You are dealing with people who's having a bad day, regular customer who's been doing exactly same transaction once every week, someone who's new to town, somebody who just won lottery, someone who was in a good mood but became upset after visitng the bank...etc. However, from my experiences I learned that you can give excellent service by remembering your customers or trying to get to know them. It could be the customer's name, face, or just the conversation you had last time with them. By get to know them and remembering them can give me a chance to offer personalized customer service.
Scotiabank gave me a chance to learn Canadian Banking, wonderful workplace culture and Canadian customer service culture as well.