Depends on where you land
Senior Recovery Analyst, Collections (Current Employee) – Toronto, ON – 19 December 2018
If you are in the contact centre in Scarborough, you may never want to leave even though the entry level jobs make you feel like a factory worker. Thats just how the job is everywhere. what makes it great is the amazing people, building, recreation and relaxation rooms, cafeteria, and constant contests and fun activities they keep doing to keep employee moral and motivation up since everyone knows that the front line and even the management jobs can be tough and boring. I miss it there actually. I would be surprised if a week passed by without any birthday cakes, or samosa sales or sale competition where you would actually win gift cards and rewards on top of your annual bonuses.
the Collections department specifically has very low morale. no perks. no extra bonuses or motivation to work harder. you feel like a drone. the work is not hard. its a bit dry but thats ok. its the people who need some lifting up. Professionalism here, even in managers, is lacking. dressing is atrocious! sometimes it looks like people rolled off the bed and walked to work! it looks like you're working in an agency and not a bank at all. it is very discouraging. most managers though, they leave you to do your job if you're doing good. and provide decent coaching if you need help. But usually they do not micromanage which is amazing.
great culture, amazing place to work
work can be boring, training department needs to be better organized, work life balance needs to be better