Simple. Take care of your employees. They are the one running the business. Your performance review is not the greatest at all. no one is allowed to get a exceed expectation? Really?
In this fast-paced, agile environment where changes occur frequently, the bank definitely needs to provide better training to better focus on the customer. The integrity of the bank is negatively affected by numerous system issues and workarounds that occur on a daily basis, putting employees in stressful situations with customers. The annual objectives need to be more realistic and attainable, especially financial objectives.
Motivate the employees to put their efforts for maximum output along with effective training to satisfy the customers
Offer more opportunities for employees with seniority to be placed when departments are going through re-org.
Answered - Assistant Manager (Former Employee) - Toronto, ON
Please refer to the next answer, which is self explanatory.
Answered - Customer Service/Support Representative/Teller/ (Current Employee) - Vancouver, BC
Treat people like human beings instead of robots. Offer better training to managers. Have a better system of promotion by promoting the right types of people into management positions. Update computers and software. Offer ergonomic stations to all staff. Better pay and benefits.
Answered - Customer Service Officer (Former Employee) - Halifax, NS
More competitive pay and benefits.
Answered - Small Business Advisor (Current Employee) - Lethbridge, AB
Keep call centers local and create jobs in the founding country
Answered - Customer Service Representative (Former Employee) - Calgary, AB
Try to give friendly environment to their employees and let them feel that you care for them
Answered - Customer Sales and Service Representative (Former Employee) - London, ON
Respect their employees and all the effort they put in to achieving their goals. Coach and train their staff provide better support
Answered - Small business &Professional Banking (Current Employee) - Hamilton, ON