A typical day at work would be coming in early to set up your station for the dishes. Get the condiments, glasses of water, juice, wine carts, and coffee ready for dinner. Write down the menu for the evening, and start serving juice and coffee as the residents come to sit down. After dinner, serve dessert, clean tables, take garbage out, wash dishes, and set up the tables for breakfast.
I learned that you have to be a people person, because you're going to be talking to the residents, and getting to know them. You need to be detailed oriented, and able to work in a fast paced environment.
Management, is alright. Sometimes they are able to meet your every need ( time off, extra shifts, etc...) but sometimes they can't for obvious reasons. However, if you work part-time, and just changed your position to casual because you're going to university/college, good luck getting your hours back for holidays and summer. Sometimes you might be able to work on holidays but as for the summer, you won't be getting your hours back. You'll most likely be getting low hours during the summer.
The hardest part of the job is getting everything done on time, but if you're fast and don't cut corners, then you'll be fine.
The most enjoyable part of the job is getting to know the residents. They love to talk to the staff about their life and what they did, and I personally love talking to them. Another enjoyable part of the job is that all the staff is there to help you out when you need help. Everyone is really nice, and loves their job.
Won't receive hours in the summer if you're a college/university student