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Value Village
3.2 out of 5 stars.
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Value Village

Value Village Employee Review
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Need to full fill fulltime staff before hiring mire people

I was never informed about hours getting a huge cut back till a few months prior. They hire way too many people and don't give full time staff their hours.

Pros

East going staff

Cons

Low pay high expectations for the work i find lots of favouritism in the work place

Ratings by category

2.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
2.0Culture
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Minimum wage isn't worth the mistreatment you'll suffer

I have a feeling the positive reviews for VV most likely came from people who weren't there long enough to be exploited and run into the ground. If you're there for a while, you'll see that store policies are undeniably disconnected from the reality of working with the public. It will become painfully obvious that someone who has never actually worked your job is writing the policies for your job. You'll also notice that nothing ever runs smoothly because they are constantly purposefully short-staffing you as a means of saving money. Front end staff almost always take the brunt of the fallout for this while managers are out buying lollipops for production. Since working at vv, I've seen staff (even supervisors) bullied out of their jobs. I've seen hardworking, pleasant people pushed to the point of walking out mid-shift. I've seen blatant favouritism between front end/production staff. Oh, and it's also a common practice to keep supervisors beyond their scheduled hours and not pay them. This seems borderline criminal. But that's vv, always riding that line and doing the bare minimum to keep the doors open. Suffice it to say it's not at all surprising that customers are unsatisfied. Earlier this year we were informed that vv has been getting a lot of negative feedback on customer experience. My experience in actually working with value village customers tells me this feedback is related to our insane pricing, or the effects of overworking and under-appreciating the face of the company (front end staff). Their response was to retrain everyone in customer service rather - 

Pros

fellow employees are great people, supervisors are accessible and easy to communicate with

Cons

hours are all over the place unless you're production, management won't honour days that you book off, prepare to do the job of 10 people for the price of 1/2 a person
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fast passed

working at Value Village was fun for the most part. There was a great deal of variety in the roles I had which kept it interesting. I enjoyed the interaction with the customers and learning how to manage the cash.
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Good Team, Poor communication

I have worked both as a production team member and a operation team member. The production team works full time hours to accept around 7,000 pounds of donations per day (varies by location), evaluates each item by quality and condition, and merchandise it on the sales floor. This work is strenuous and the environment is very dusty. I do not recommend this job for people with preexisting injuries or breathing issue. Meanwhile, the Operations team focuses on maintaining store front cleanliness, operating cash registers, attending to fitting rooms, and overall customer service. The team members, regardless of whether you work in the front or the back, are the best kind of people; they are a fun, caring, hardworking group with which you will form life lasting bonds with. even on the difficult days, having this team of people by your side makes it bearable. However, there is very poor communication between managers and the team, and even between themselves. This has lead to improper training of new employees, customers missing out on promotional deals, safety concerns, and scheduling errors.
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Overall rating

3.2

Based on 3,738 reviews
5
767
4
947
3
980
2
475
1
569

Ratings by category

3.2Work/Life Balance
2.9Salary/Benefits
2.9Job security/advancement
2.9Management
3.1Culture

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  • Need to full fill fulltime staff before hiring mire people