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Value Village
3.2 out of 5 stars.
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Value Village

Value Village Employee Review
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It was a great experience!

I really enjoyed the staff, especially some of the supervisors. It can be a little hectic at times but it is also a really great place to make new friends and learn new things.

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
5.0Culture
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Minimum wage isn't worth the mistreatment you'll suffer

I have a feeling the positive reviews for VV most likely came from people who weren't there long enough to be exploited and run into the ground. If you're there for a while, you'll see that store policies are undeniably disconnected from the reality of working with the public. It will become painfully obvious that someone who has never actually worked your job is writing the policies for your job. You'll also notice that nothing ever runs smoothly because they are constantly purposefully short-staffing you as a means of saving money. Front end staff almost always take the brunt of the fallout for this while managers are out buying lollipops for production. Since working at vv, I've seen staff (even supervisors) bullied out of their jobs. I've seen hardworking, pleasant people pushed to the point of walking out mid-shift. I've seen blatant favouritism between front end/production staff. Oh, and it's also a common practice to keep supervisors beyond their scheduled hours and not pay them. This seems borderline criminal. But that's vv, always riding that line and doing the bare minimum to keep the doors open. Suffice it to say it's not at all surprising that customers are unsatisfied. Earlier this year we were informed that vv has been getting a lot of negative feedback on customer experience. My experience in actually working with value village customers tells me this feedback is related to our insane pricing, or the effects of overworking and under-appreciating the face of the company (front end staff). Their response was to retrain everyone in customer service rather - 

Pros

fellow employees are great people, supervisors are accessible and easy to communicate with

Cons

hours are all over the place unless you're production, management won't honour days that you book off, prepare to do the job of 10 people for the price of 1/2 a person
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fast passed

working at Value Village was fun for the most part. There was a great deal of variety in the roles I had which kept it interesting. I enjoyed the interaction with the customers and learning how to manage the cash.
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I enjoy working there

It is a great time to work at Value Village, but as expected of all workplaces, there are some down sides as well. As for my job interview, I applied, went for two interviews and was hired in the span of five hours.
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Overall rating

3.2

Based on 3,733 reviews
5
767
4
946
3
977
2
475
1
568

Ratings by category

3.2Work/Life Balance
2.9Salary/Benefits
2.9Job security/advancement
2.9Management
3.1Culture

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  • It was a great experience!