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Value Village
3.2 out of 5 stars.
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Value Village

Value Village Employee Review
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fun place

the managers and staff made this place a fun and safe place to work at. we had several fun things throughout my time here halloween was the best time of the year.

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
5.0Culture
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Minimum wage isn't worth the mistreatment you'll suffer

I have a feeling the positive reviews for VV most likely came from people who weren't there long enough to be exploited and run into the ground. If you're there for a while, you'll see that store policies are undeniably disconnected from the reality of working with the public. It will become painfully obvious that someone who has never actually worked your job is writing the policies for your job. You'll also notice that nothing ever runs smoothly because they are constantly purposefully short-staffing you as a means of saving money. Front end staff almost always take the brunt of the fallout for this while managers are out buying lollipops for production. Since working at vv, I've seen staff (even supervisors) bullied out of their jobs. I've seen hardworking, pleasant people pushed to the point of walking out mid-shift. I've seen blatant favouritism between front end/production staff. Oh, and it's also a common practice to keep supervisors beyond their scheduled hours and not pay them. This seems borderline criminal. But that's vv, always riding that line and doing the bare minimum to keep the doors open. Suffice it to say it's not at all surprising that customers are unsatisfied. Earlier this year we were informed that vv has been getting a lot of negative feedback on customer experience. My experience in actually working with value village customers tells me this feedback is related to our insane pricing, or the effects of overworking and under-appreciating the face of the company (front end staff). Their response was to retrain everyone in customer service rather - 

Pros

fellow employees are great people, supervisors are accessible and easy to communicate with

Cons

hours are all over the place unless you're production, management won't honour days that you book off, prepare to do the job of 10 people for the price of 1/2 a person
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fast passed

working at Value Village was fun for the most part. There was a great deal of variety in the roles I had which kept it interesting. I enjoyed the interaction with the customers and learning how to manage the cash.
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Management is unprofessional

Just don’t do it! Dishonest and sneaky management. A handful of good people who work hard. The others ruin it for the good people. Very demoralizing for those of us with a strong work ethic. The amount of waste is awful. They do not give back to the community they only cate about making a profit.

Pros

A few good folks

Cons

All the lies
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Overall rating

3.2

Based on 3,734 reviews
5
767
4
946
3
979
2
475
1
567

Ratings by category

3.2Work/Life Balance
2.9Salary/Benefits
2.9Job security/advancement
2.9Management
3.1Culture

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