Sasktel Employee Reviews for Customer Service Representative
Customer Service Representative9 reviews
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SaskTel hates its employees and wants to grind them into the dust. Low-level management in my experience was great, but anyone above that is just your standard corporate stooge who doesn't care about anyone. The jobs wants to chew you up, spit you out, and get rid of you as quickly as possible, because it's cheaper to hire noobies at the lower wage than to make the job decent for the skilled, experienced reps.
Great management and work skills.. Every one supports everyone. You can learn a lot since they have a platform where you can study from their course material also the management helps build your career which is an excellent part of being at sasktel.
The pay was good but the job was very stressful. The company did have benefits that are better than most companies. The people are great, advancement was difficult as it is a union environment and seniority trumps ability. Expectations of employees are clear and management follows up and aides employees in improvement. I was casual part time which meant I could be scheduled from 0-35 hours per week. It can be difficult to schedule around or have other employment.
Demanding work load
A typical day at work involves multi-tasking every second of the day to make it productive and efficient. Day starts out with logging into 10-15 online applications, then checking emails along side logging in and catching up with any updates with work. During work you are trying to fulfill customers requests, updating accounts, taking arrangements, completing orders, educating the customer and listening to what they want and fitting the customer with the correct needs and wants. Co-workers are great always willing to lend a helping hand and management is always busy under stress of directors and motivating people to meet and exceed quotas. The hardest part of the job was to voice an opinion in a large company in inefficiencies and errors with systems. The most enjoyable part of the job was the family that I had made while working there.
every second is noted
Attractive store layout, comfortability to customer is a definite asset. Overall a great place, and company to work for.
A company that is competitive in the Telecommunications industry. I am proud to be employed and represent a successful company, such as Sasktel. Aside from the excellent products and services the company offers, it also consists of friendly people, good wages, and benefits. I have been fortunate to work in a variety of departments over the past 13 years, gaining beneficial knowledge where-ever I was. I am now looking for change, with the possibility of re-locating to an alternate province.
Discount on personal services.
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