Interviewed for Customer Service Role;
1. Tell us what you know about SaskPower.
2. Tell us a time when you went beyond the ordinary for a customer
3. Tell us a time when you had to work with a difficult team member. What did you do? How did you handle the situation?
4. Tell us a time when you had to be uncurteous to a very irate customer. (This is a trick question).
5. What does the term exceptional customer service mean to you?
6. Tell is a time when you used your initiative to solve a problem. What was the problem and what suggestion did you offer?
7. Tell us a time management took a decision you didn't like. How did you respond to it? Were you able to influence a change in the management's decision?
8. Give an example of when you used your skill to solve a problem.
9. Tell us when you had to sell a product to a customer. How did you do it? What was the outcome?
10. How will you deal with an irate customer?