Saks Fifth Avenue Employee Reviews

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5.0
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Great staff and work benefits!
ASSET PROTECTION INVESTIGATOR (Former Employee) –  Toronto, ON19 August 2019
I had a wonderful time working at Saks Fifth Avenue as a Asset Protection Investigator. Would highly recommend working within this company if you have a chance to!
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2.0
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it’s ok
Sales Associate (Current Employee) –  Winnipeg, MB6 July 2019
management was okay. make me do training in my own time without pay, not cool. never get any hours and get mad at me when i’m sick and can’t ckme into work
Pros
free food
Cons
i need a store credit card for a discount so i never get a discount
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1.0
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Unwelcoming staff & boring job
Style Advisor (Current Employee) –  Calgary, AB6 July 2019
Most staff there, including many managers are very stuck up and will ignore you if you don’t have the right look. You are expected to sell unreachable targets and while you do make commission, there’s not many customers so you won’t make much also makes for long, boring shifts when you barely have any traffic. Very unwelcoming environment.
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1.0
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Boring
Key Holder (Former Employee) –  Ottawa, ON21 March 2019
I worked here for like 4 days and it was the most boring placed I've ever worked. If you like fashion, feel free to apply, but if you need stimulation and human interaction, don't work here.
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5.0
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Energetic Enviroment
SALON MANAGER (Current Employee) –  Etobicoke, ON11 February 2019
I worked a short year with Saks however I had a blast with the sales team & Management. They held fun, cultural and celebrity events and you always felt that you were part of something bigger.
Pros
Catered meetings and Product knowledge
Cons
Not as busy as I'd like
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1.0
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Disaster.
Style Advisor (Former Employee) –  Toronto, ON2 December 2018
We were sold a dream that this brand would be something great for Toronto. In reality, it's a shadow of what the states has to offer and HBC has only tarnished the name. Between bad management, an inadequate supply chain and a broken inventory system they really don'y have much to offer. Hours are crazy because they don't balance schedules, often departments are left understaffed or completely overstaffed. All the employees are miserable and it makes the culture very toxic.
Pros
possible good money, discounts
Cons
management, culture, schedule
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1.0
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avoid it not a good started
Sales Associate (Former Employee) –  Winnipeg, MB5 October 2018
the whole store is a ** I don't even suggest my friends shopping to there, everything in the store was try by customers million times! they treated you like a cleaner! the manager will use fake slime to ask you clean, organized, they better hire a cleaner instead of sales! oh, probably they don't have enough budget to hire a cleaner :)
Pros
nothing
Cons
everthing
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1.0
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Terrible work environment.
Sales Associate (Former Employee) –  Toronto, ON21 August 2018
Negative work environment and managers do not care about you. Associates try stealing sales and all managers care about are numbers. Nothing is ever organized and the floor is always a mess! Doesn’t even feel like you’re working in a “luxuary” store. Terrible!
Inexperienced managers coming from Banana Republic that don’t understand the concept of building rapport with clients. They want you to juggle between customers which angers the customers and makes them feel like you’re abandoning them when they’re willing on spending $$$
Pros
The discount.
Cons
Store manager Janet makes work environment very uncomfortable. She’s like a witch!
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1.0
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Terrible. Do not work here.
Style Advisor (Former Employee) –  Calgary, AB30 July 2018
-fake people: every associate will be nice to you and smile at you BUT they will steal your sales or twist your words about your sale so that your manager gives you trouble and will believe them instead of you. also, if another associate has an issue with you they will go behind your back and tell a manager instead of confronting you instead. there are so many fake people at this location and it is not fun to work at.

-territorial about customers/clients: the company really emphasizes on clientelling and cross-selling (selling from all different departments) and this is not necessarily bad but it can get competitive when associates from other departments are in your department selling your merchandise.

-rich clients/customers: when you meet a rich customer who has not shopped here before, your first instinct is to give them exceptional customer service so that they'll come back to shop from you. and you are motivated because you want their sales so that you can make money. but this can sometimes backfire. everyone is different so some customers are not the type to ask you to be their personal shopper or necessarily contact you to let you know that they're coming and they want to buy something from you so it can hurt when you see that they've bought stuff from another associate. also, some customers will be rude to you because they're rich and they think that they can get whatever they want. this will hurt you. sadly, there are some customers out there that think that the amount of money that they have entitles them to be rude to you or expect a godly level of customer
  more... service from you and if they don't receive this godly level of customer service, they WILL complain about you which can create so many issues for you (stress, anger, management pressure, etc.). some customers will even go as far as to complain about you in order for management to give them a discount and this WILL happen to you eventually.

-POOR COMMISSION STRUCTURE: some departments are on a different commission structure. this means that some people will literally HAVE to sell or else they will owe the company money that will be taken out of their paycheck (it is not wage + commission, it will be wage vs. commission). some departments are set up this way and there is nothing you can do about it. so make sure you read your contract before accepting this job. there is absolutely no way for you to renegotiate or ask for a different commission structure than those other associates in your department. the only way for this commission structure to be good is if they give you the merchandise that people want to buy, instead of giving you bad product. they have to work on that.

-usually slow: working on a weekday can be extremely boring and slow means no sales. so why would you show up to work when you know you'll be bored and LOSE money by standing there doing nothing?

-returns/not being able to sell: if you're on a wage vs. commission structure like mentioned above, it will stress you out if you don't sell much or if you get a big return. being on this structure means that you have to sell in order to make money so when you can't, it makes you feel terrible and it makes work not fun. for a part-timer, you should not be stressed about a PART TIME JOB but sadly this environment will cause stress.

-bad merchandise: as mentioned above, there is bad merchandise at this Saks location which makes it hard to sell. how do they expect me to sell when they are not giving us the brands that people want to buy??? makes no sense.

-managers don't care about you: this depends on which manager you work for. some managers care more than others, while others will not say a word to you if you say that you have a medical emergency and you can't work for a week. also mentioned above, they will sometimes not believe your side of a story or won't even let you tell them your side. there can be a lot of manager favourites.

-clientelling: there is a big emphasis on on the clientelling service with this company and it's understand that they want employees to reach out to their top clients but there is a limit to how much that associate can email the client or send them offers before they get annoyed. it's a "luxury" store but going out of your way to "invite them back" to shop with you each week will make you feel annoying.

-weekly promotions: lately there has been a promotion every single week and this is poorly thought out because it conditions the clients/customers to only shop when there is a promotion going on. having a promotion once every week is too much and yes, it DOES brings customers into the store and makes them shop but it's annoying to have to keep updated and learn the new exceptions/rules with each new promotion.

-unhelpful managers/management structure: basically how it works is that there's a store manager and a department manager for each department. this can be unhelpful because if you need help then the department managers are the only ones that can help you which can be stressful for you and for them because there are very few and they are hard to find. it would be so much more helpful if there were assistant managers for each department so that they can update you on new promotions/rules and help you when you can't find a manager.

-hard to stay up to date: basically if you don't work for a day you can miss a lot. sometimes coming into work after having 2 days off only to find out halfway through the shift that there's a new promotion going on or a new rule has been set in place is really frustrating. literally NO ONE TELLS YOU ANYTHING. even if you read their emails you still might not know everything. also, THERE ARE A LOT OF EMAILS TO READ.

-inability to contact higher ups: some higher ups don't have a phone for you to contact them which can be extremely frustrating if you are having a client issue or would like to talk to them about work related things. what's the point of a higher up person if they can't be reached and you're forced to contact other managers? you will literally not be able to talk one-on-one with higher ups.

-higher-ups are now wanting to only hire/replace former employees with people with commission experience (Holt Renfrew or Nordstrom) but no one is going to ditch their job to come work at Saks... especially with the poor merchandise, poor commission structure, and slow traffic.

-no work/life balance: this company may say that they understand that university students need certain days off or need less hours or what not but they are not compliant with what they say at all. the minimum hours is 25 a week, and if you're a university student and you want to keep your AMAZING discount at Saks then good luck asking for less hours...
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Pros
free food sometimes, amazing discount, laid back dress code
Cons
fake associates, entitled customers/clients, poor commission structure, bad merchandise, inability to sell/a lot of returns, managers don't genuinely care about you, too much clientelling, no work/life balance
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3.0
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Dishonest Management
Sales Associate (Current Employee) –  Calgary, AB3 July 2018
Working at Saks started out to be a fun experience with lots of mentioned room for growth and opportunity as I was part of the team that opened the first store in the city. However, after a few months I noticed how incredibly dishonest the management was in terms of the sales structure and overall culture of the store. The management made empty promises and created an extremely toxic environment with my coworkers resulting in 8 of the original associates quitting within months. I was called just hours before my shift to hear that it was cancelled on many occasions, despite being a full-time employee, and began to feel uncertain about the future of the store. The most enjoyable part of the job was the discount.
Pros
Store discount, working with high end merchandise
Cons
Under stocking, poor management, associates stealing sales with no repercussions
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5.0
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A wonderful atmosphere
Sales Associate (Former Employee) –  St. Catharines, ON14 May 2018
the Saks OFF5th team was fantastic to work with and the management was exceptional
Lots of guidance and training was provided when needed and encouragement was always present
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1.0
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Terrible
Client Service Representative (Current Employee) –  Toronto, ON2 April 2018
Stay far away from the Canadian venture of Saks. It is a joke. There is no sense of job stability, there is HUGE turnover, and upper management is dysfunctional. The company is so CHEAP! The parent company is the Hudson's Bay Company, need I say more?

Avoid at all costs!
Pros
Discount
Cons
Everything Else
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5.0
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Esprit d'équipe et entraide
Caissière (Former Employee) –  Anjou, QC25 March 2018
On travaille en équipe et on est comme une grande famille !
Pros
horaires avantageux
Cons
pas beaucoup d'heures durant le temps des fêtes
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1.0
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horrible work place
Sales/Cash Associate (Former Employee) –  Toronto, ON20 March 2018
horrible managment, egotistical and rascist managers, they want you to work long shifts and have no communication with others they wont pay any of your breaks to make sure u dont get 2 15 min breaks they will purposly schedule you a short shift
Pros
long breaks
Cons
manual labour toxic inviroment
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2.0
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Over worked, under appreciated
Store Merchandising Associate (Former Employee) –  Toronto, ON26 February 2018
The days tend to be really long and management would alter your hours without much notice. You can expect to work at times with little direction and you would make decisions based on your judgement and then management who is never around when you needed them would not be supportive. The environment wasn't positive but I feel that changes have been made to try and improve things there.
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3.0
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Productive workplace
Loss Prevention Officer (Part time) (Former Employee) –  Toronto, ON4 November 2017
The work environment is welcoming and staff friendly. They have a good management team who continuously look after the staff welfare. There is room for career growth.
Pros
Discounted purchases for staff
Cons
Long hours
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3.0
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Saks Fifth Avenue :OFF FIFTH - operations early start times
Operations Associate (Former Employee) –  Etobicoke, ON25 September 2017
poor management and communication. worked in operations early start times 6 am. had good team to work with in operations we would receive and unload merchandise, stock floors and complete inventory counts.
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1.0
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Run
Brand Ambassador (Former Employee) –  Toronto, ON5 September 2017
High sales expectations that do not meet the traffic of the store. Also poor management. They also events too much. that train the customers to only seek things during gift card events. SO much of the sales are done during that time period.
Cons
Poor management
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2.0
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Bad management
Sales Associate (Former Employee) –  Winnipeg, MB1 August 2017
The store overall isn's that busy during the week. The management is just on your head all the time and would require you to fix clothes hung on racks all the time.They cant stand you being idle even for a second. Too much unnecceasry work to do for an outlet store. Would not reccomend anyone ever. Not even a good place to shop.
Pros
great discounts
Cons
no new good items
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1.0
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High turnover with a cause
Brand Ambassador (Current Employee) –  Toronto, ON24 July 2017
It is unbelievable how a large corporation can be managed so poorly. Store managers are very into micro-management, eg. high performing associates are watched by asset protection constantly, and poorly performed associates are nailed heavily by selling managers. Over the course of this year HBC was going through restructuring, where they let go of some really nice managers and kept the sit-all-day ones.
Pros
Great commission if you have the clientele.
Cons
Store traffic is slow on most day, unless you have the clientele, it's going to be bad commission income. You work 8.5 hr and gets paid for 7.5 hr.
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Overall rating

3.7
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