Sage Employee Reviews

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4.0
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Formation adequate
Technicien support logiciel Sage 50 (Former Employee) –  Richmond, BC15 January 2019
2 semaines de formation adequate
Apres seulement 2 semaines de formation j'etais apte aussitot a prendre des appels et resoudre la plupart des problemes logiciel
Pros
Ambiance decontracte et agreable
Cons
Beaucoup de roulement de personnel
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3.0
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Always in a phase of transition
Sales Operations Employee (Current Employee) –  Richmond, BC29 May 2018
Feels like the strategy is always changing, compensation is on global level, so no matter how good your country does it's a collective effort. Don't do a great job of motivating non sales troops. Great benefits, flexible hours for non call centre jobs, and if you're a shiner you can really shine, but little to no advancement opportunities for the hard workers.
Pros
Flexible hours, great benefits
Cons
Easy to get lost in ever-changing global environment
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5.0
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Fun workplace with good work culture
Account Manager (Current Employee) –  Richmond, BC4 July 2018
Sage is a fun workplace with with good job culture. It gives the employees the opportunity to decide their own work schedule. Schedule is flexible. There are opportunities to play table tennis also.
Pros
Flexible time schedule
Cons
Pressure to achieve target
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5.0
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Environement productif et agreable
Customer Service Representative (Former Employee) –  Toronto, ON13 January 2019
Environnement productif et agréable. J'aime vraiment cette compagnie.
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3.0
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Good people, bad operational process assets!
Pipefitter (Former Employee) –  Calgary, AB25 October 2017
Decided employees that use all aspects of there skills to finish projects. But are let down from the management team, that allows confusion, miscommunication and lack of leadership.
Pros
Free safety lunches
Cons
Long hours
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2.0
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Another company f***ed from the top down
Bilingual Customer Support Analyst (Current Employee) –  Toronto, ON1 December 2016
Typical corporate BS. Everyone in a management or decision-making position is incompetent and expects base-level customer service to make up for it. Does not know how to please its own customers. Does not treat employees as adults, but rather as delinquent teenagers. Contractors are treated like the company's slaves. Everyone hides behind something/someone.
Pros
Work-from home position, lovely clientèle, great learning opportunities
Cons
Overworks its employees, difficult to take time off, disorganized
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1.0
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Terrible place to work
Customer Support Analyst (Former Employee) –  Richmond, BC26 May 2016
The management don't care if you're sick, they still want you to come in or it puts undue stress on other's which inturn get other's sick. No pay increase in over three years. You're hired as contract at first, which can last months and months. I received one bonus, which they put on the same cheque as your regular pay. So it didn't amount to much. You have to support multipe products with no pay increase. Unobtainable goals by management to try to get a bonus. If you dont get a bonus at the end of the year, you feel pretty bad for the next year and therefore dont try.
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4.0
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Many changes occuring locally with a shift towards our new Corporate Headquarters in Atlanta.
Administrative Assistant, Associate (Current Employee) –  Irvine, CA14 March 2016
I have loved working at Sage Irvine. The culture here is amazing with colleagues assisting each other and a great feeling of courtesy, respect, and friendship.

There are many changes occurring within the organization on a Global level that in the end will benefit the company and the customers. Meanwhile the colleagues in North America are feeling the growing pains.
Pros
Excellent benefits
Cons
Disorganized leadership and lack of communication
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3.0
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Good customer service experience but quite repetitive tasks
Customer service Representative (Former Employee) –  Richmond, BC24 May 2012
Day at work : answering phone calls
Learned how to manage client anger and promotion skills, how to "educate" the customer.
Management was nice and helpful.
Co-workers were very nice and maintained a good atmosphere on the floor.
Hardest part of the job was to stay on the phone 90% of the day.
The most enjoyable part was the events organised by the company every now and then (Christmas party, new product launches events, etc..)
Pros
events organised by company
Cons
long hours on the phone
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4.0
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Great Company with great benefits
Supervisor, A/R, Credit & Collections (Former Employee) –  Mississauga, ON13 August 2012
My typical day is supervising my staff in regards to A/R, Credit and Collections. Dealing with difficult customers. Applying customer deposits and preparing bank deposit. Conducting credit checks and approve credits. I work with a great team and everyone was a team player. Management is very professional. The hardest part is staying very late at month end because I provided service for the Vancouver office and they are three hours behind us. I enjoyed the team spirit we had.
Pros
lots of pot lock and great people
Cons
long hours and commuting to mississauga.
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5.0
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upbeat
Customer Service Representative (Former Employee) –  Richmond, BC17 December 2015
Working at sage was one of the best jobs that I had, being able to calm down a customer and walk them through their issue was and honor its hard to explain to people on the phone things in their software when your not there to see it. gets frustrating at times and when they don't understand you is hard too, the staff was great fun there was always laughter and fun but you knew when you needed to work. working with high volume calls can be a challenge as well cause sometime you feel you cant catch a small breather in between calls. but in the end you always leave happy never upset or anything else. I found that I would wake up feeling relaxed and ready for the day where some jobs I wanted to call in sick .
Pros
hours were great
Cons
people some times stole your lunch
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3.0
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Good people, indecisive management
Senior Software Engineer (Former Employee) –  Richmond, BC23 March 2012
Production have become bogged down due to a change in direction, wrong management decisions. Good people are working really hard but not enjoying the fruit of their labour. Things keep on changing and not always for the best. My advice: settle down, focus on being productive - let programmers program again.
Pros
flextime
Cons
spinning their wheels, too many cooks, red tape, procedures etc.
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3.0
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Fun workplace with upbeat employees
Administrative Support (Former Employee) –  Richmond, BC17 May 2017
Demanding and high pressure job. Unrealistic goals placed monthly so you never know what to expect. It was difficult to work with little support from higher ups.
Pros
Free lunches and good work ethic from employees
Cons
Management and unrealistic goals
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2.0
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Bilingual customer support
Customer Support Analyst (Former Employee) –  Richmond, BC4 February 2016
Used to work in the Richmond Office, which is Sage 50 HQ in the customer support department.

Be prepared for a high inbound call volume.

Started in the company when many people working the help desk had actually 5+ years of work experience on the job.
Nowadays most customer support analyst on this help desk don't last much longer than 2 years
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3.0
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Reactive , Long Hours, ERP system is too complex
Professional Services Consultant (Current Employee) –  Mississauga, ON14 July 2016
Software package, ERP X3 is a good package however has a lot of bugs. not enough technical support, they bill for everything, go over budget on every project, poor employee morale, lack of training, lack of management support
Pros
Wfh, expenses, salary
Cons
Long hours, lack of support, poor training
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3.0
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Nice people work here
Researcher (Former Employee) –  Richmond, BC28 September 2017
The people are great here, but the company is undergoing a lot of change that comes from developing global products rather than enhancing regional ones.
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1.0
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worst company ever
Bilingual IT Software Support tier 2 (Former Employee) –  Vancouver, BC19 May 2017
this company is disaster for the management

it used to be pretty good in Europe though

but here in NA it is really awfull

poker face but dont believe them...

they pretend to treat customers like family but once again it is a big lie
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5.0
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Excellent Environment for Providing Technical Support
Tecnical Support Analyst (Current Employee) –  Richmond, BC4 January 2015
Cool and professional environment and undoubtedly the best place to work for if you wish to have a career with best surroundings, support and everything. My co-workers are extremely helpful and my managers are very cooperative and supportive.
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4.0
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Amazing place to work and tons of learning opportunities
Supervisor, Customer Support (Current Employee) –  Richmond, BC6 August 2014
I would highly recommend Sage Software Canada as a workplace to everyone who wish to have a proper work/life balance. You learn everyday and the opportunity doesnt end.
Pros
Amazing health benifits
Cons
Not easy transit option
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2.0
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Army-like command structure
Build/Release engineer (Former Employee) –  Mississauga, Ontario1 July 2015
May be because I worked in a branch, not at headquarters I have always had a feeling of a temporary, disposable worker, who is not supposed to talk back or show an imitative. The branch was moved and subsequently closed.
Cons
Dead-end job
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Overall rating

3.5
Based on 475 reviews
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3.6Work/Life Balance
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