World-class products, lots of complexity
User Assistance Team Leader/Information Architect (Current Employee) – Waterloo, ON – 7 March 2019
- World-class technology.
- Great opportunities for advancement for self-motivated employees.
- Work with experts on complex software development.
- Great infrastructure and tools to get the work done.
- Room for "out-of-the-box thinking" and entrepreneurial spirit.
- Great support for diversity and equality.
- Great benefits (health, life, RRSP-matching plans).
- Workplace culture is designed to be open and honest.
- Subsidized lunch program, free beverages.
- Much of the decision-making is done in Walldorf, Germany (HQ). North America sometimes treated like an orphan/afterthought.
- Products can be very complex and not user-friendly.
- Many layers and some silos make decision-making onerous and overly bureaucratic. Sometimes the left hand doesn't know what the right hand is doing.
- German unionized employees often seem to be disgruntled and obstreperous, causing a drag on innovation and nimbleness.
- Politics and turf wars sometimes do come into play.
- 90,000 employees sometimes means you don't know where to look to find answers to business problems (needle in a haystack).