Fast paced and high stressed call center setting
Sr. Staffing coordinator (Current Employee) – Toronto, ON – 26 December 2012
In my current position as Senior Staffing Coordinator in the healthcare placement industry I deal directly with nurses, healthcare aids and patients. I understand, explain and apply applicable legislation and regulations that relate to the placement of healthcare aids, nursing staff and patient care.
I've learned to prioritize calls and urgency of staff placement and to deal with satisfied and dissatisfied clients and patients.
I work alone for the first part of the morning as i open office, than work along side a team of coordinators the rest of the day.
The hardest part of the job is satisfying all clients and customers but do my best in a professional and courteous manner.
The job can be very stressful but the reward is sending PSW's and Nurses to patients who need medical help or just sending someone to help and elderly person out with there day to day living as they have no family or can't cope on their own.
my hours are 6 am to 2 pm so have afternoon off.
i work three hrs overtime every other sat and sunday to open office, recently moved so location is an issue.