Senior Research Associate in Canada
Great Work Culture
Ample opportunities for growth. Good Management. Workplace culture is good. Should invest in people a bit more by providing funds for certifications..
Inbound Customer Service in Toronto, ON
Fun environment & beautiful girls; it was always fun with those beautiful girls. Clean office, good view, nice location, great gyms nearby; very comfortable location
Research Analyst in Toronto, ON
You could do a lot worse... but also a lot better
For data and research work it's pretty hard to beat. Schedule is often what you make of it and highly flexible. I've been with the company for five years and rarely feel locked in if I need to make appointments in the daytime. Work from home or in the office, that kind of flexibility is hard to beat.
On the other hand the pay borders on a disgrace. I was hired in 2014 as a professional, and offered an annual salary of $40k. It would have been laughable if I wasn't desperate for work at the time. Five years later I've advanced a bit and the pay has certainly improved but it's still well under market averages. The company offsets the low cash pay with a good benefits package and the promise of annual performance bonuses. This last item however is never remotely close to the target that was promised and the company finds new ways to slash bonuses every year. Except to senior management of course.
Then there's the fact that it is a large, international company. As such, the internal communications are filled with spam and meeting invitations that you probably won't care about. The company wastes a lot of time in meetings. Plus there is a lot of staff in "low-cost" data centres on the other side of the globe. Those offices are filled with lots of great people who excel at their jobs, and there's also lots of worthless people causing problems over there too. If you need to communicate with those offices it can be challenging as some don't have the best abilities with the english language.
Toronto office has absolutely terrible coffee. It's free but if you can afford coffee, go downstairs and buy it.
Out Bound Customer Service Representative in Kingston, ON
good work environment, good people,
I was an out bound costumer service agent. I called people that had gotten rid of their Rogers products in the past 5 years and tried to get them to come back to the company. I was selling home phone, internet and cable and at discount price so it would be more enticing.
the hardest part of the job was just getting people to talk to you. if you could get two minutes passed your opening you still only had a 15-20% chance to make the sale. you can usually tell who will buy what depending on their age, tone and enthusiasm
my favorite part of the job was just interacting with people all day. I felt like when I sold them something they needed or on the off chance I got a costumer that was looking to perches new products anyway I felt like I was helping them out because they got the same services but for cheaper.
Senior Sales Territory Manager in Whitby, ON
Pressure to work beyond 40 hrs a week
Management and superiors received more pressure with the take over and publishing going more digital. Managers slowly placed pressure on all senior sales members and caused many stress leaves. Over time, they hired out of school students who would take almost a half the salary of the senior territory reps.