S&P Data
Happiness score is 43 out of 100
2.8 out of 5 stars.
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S&P Data Employee Reviews in Saint John, NB

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Location
Saint John, NB22 reviews

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2.7Work-life balance

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Terrible

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Very unorganized,rude staff, just horrible.. don't want to work here ever again...needs to be improved l hated working here...just a terrible company period
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This place has been closed for a while.

I have no idea what happened, but they were shut down a while ago, probably close to a year or two after they were set up there. Maybe that'll give you some idea of what kind of company they were. They were nice, and the training was very good, but somebody was pulling the wrong strings in the back.
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Insights into S&P Data

Based on 119 survey responses
Areas for improvement
  • General feeling of work happiness
  • Sense of belonging
  • Trust in colleagues

Loved this job

Loved this job Really sad when it closed down People were great Very helpful and friendly Miss all my co workers Would go back in a heartbeat if they reopened
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Work place and management

Good job, decent company, no job security as they closed without notice. The pay was average, not a great pay for price of living in the area. Over all I'd recommend the job if it had more stability.
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Productive work environment with a gaming lounge

I respond to customer request on telecommunication services in respect to their billing inquires , account and troubleshooting. Learning is a key improvement at s&p data majorly focusing on overcoming challenges and improving confidence listening skills , verbal communication skills and work ethics. The most hardest part of the job is dealing with frustrated consumer of s&p product services having to not be upset and keeping a good composure and a friendly tone . I like the gaming lounge , the work environment and the day time shifts.
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nice people

it was find while they was open i ready enjoy working there thje people were easy to work with the hours was fine if they did not close i would til be there
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first time working at call center

this was the first time i worked at a call center. everybody was friendly and easy to get along with. if this call center was still open i would be still working for them.
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fun work place

it was a great place to work it was like a big family loved going to work every day if it didn't close I would still be there working it was great working a 9 to 6 Monday to Friday job love it
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excellent

Excellent and outstanding , it was great, it was billing , providing excellent customer service , and giving customers the best customer service experience

Pros

excellent

Cons

none
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Great people to work with

I really enjoyed working at S&P data. Great work and great customer s. I like the schedules and the bonuses we would get for attendance and for work done there.

Pros

Great work and hours

Cons

Pay was not up to par.
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This place is awful.

Fires you without warning and without reason. Has failed to pay people on several occasions. Several team leaders and higher ups don’t know what they’re doing and are unprofessional. Not enough floor support. Overall, this place is a horrible place to work. Another failed call centre.

Pros

Paid breaks, that’s about it.

Cons

Everything.
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Maybe find another employer

If you don't mind being completely and utterly taking advantage of as an employee while being treated like a second class person, you might want to work here.
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Not a promising future

When they first opened back in February 2018 it was exciting and fun to go to work everyday. Now everyone is gloomy as no one knows whats going on they keep demoting and letting people go for no said reason except it was a business decision. The future doesn't look promising.Management does not communicate with the employees, Typical day would be on phones for 8 hrs. Hardest part is the sales, and when we first started sales were not important. 'The best part of the job are your co-workers.

Pros

Convenient

Cons

Daily Changes
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great compan

good to challenge my skills in this type of job and having different multi-tasks. having the opportunity to start a new position as a call center with s&p data
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An honest thought

$13 an hour for billing department, with light up-selling but typically you handle billing issues and technical issues with the chance of simply selling phones. This is what they tell you when you start the interview process. Only to find out that its a sales driven billing department with no focus on billing or tech issues, and only focused on sales - kind of like the CBC article posted back in october. And unless you enjoy upselling people who can't really afford things (like most of us) you're likely to fall victim of the 6 month fire without warning policy. Some of the people there make the place tolerable, but for $13 an hour, 0 job security, and hardly any actual support in production (during training they make support feel like its 24/7) not for a lack of knowledge - for a lack of management. I wish there was something positive about the company I could say however they don't provide chances to improve before they abuse that 6 month policy, even 2 months in. Just proceed with caution. Cheers,

Pros

paid breaks

Cons

everything else
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Inbound Calls

very unorganized position. positions are filled by unqualified personal, need better qualified people to do work correctly in the positions. Need more support, in many area's, to help support the staff.

Pros

Friendly environment

Cons

vew call center very unorganized
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Big work location

S&P Data is very good at first but after you are a part of the "Team" you realize that it's not all it's cracked up to be. Your pay is based on every little thing you do, don't get me wrong the pay is very nice but they have problems with giving you the wrong pay every pay week you have to go and talk with people to figure it out to make sure you will get the money that you worked hard for and you always have to stay on top of them. As for the environment i have never seen so much dust and dirt in one place in all my life i have not been sick so many times from one workplace.They will promote it as a friendly and family environment but its more like drama central and dating site in the company.They do not tell you that you will be working 9 hour shifts also that you have to switch shifts every two months and you only get the shift you want IF you meet ALL requirements for the quotas. It doesn't matter if you have children they don't care you get what you get it doesnt work find work elsewhere. Last but not least the Management/floor support, Half of them do not know what they are doing and often give you answers of I don't know or just do whatever I don't care; And i'm sorry but I do not agree with any of this in a workplace but don't just take my word for it, Give it a try and lets see your reviews.

Pros

Meet new people

Cons

Misleading information, Pays incorrectly, stressful.
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Excellent staff let down by poor systems and management

Whilst the people working there are honest and friendly, daily system issues and general mismanagement of information makes it only a good option for temporary work as the both the pay and the potential bonuses and commission are high enough to tide one over as the seek a more permanent job.

Pros

Excellent opportunities for bonuses and higher pay beyond the base salary

Cons

System issues and general management of information regarding both policy and day-to-day actions
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Worst place to work at

You great treated like you don't matter, can wait up to 50 minutes to get any type of help, and get fired for trying to find out what areas need improvement

Cons

unpaid breaks, poor management, no support, never get the same answer from anyone
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Beware

Don't work here if you want to advance they have the people they set out to get ahead and there's alot of conflicts of interest. Managers being too close to staff and having personal relationships and advancing people who are honestly should not be in a management position. The managers there don't do there job and there's rarely ever postive feedback. The quality is pass/fail which when you neglect to do one thing and your told that you "failed" is very discouraging. Theyre not listening to feedback and doing what will get the most people on the phones and it's not going to work. It's honestly a mess there and on top of that you get people screaming at you about there bills. They demoted people when there was a high demand for support and honestly i wouldn't be surprised if some choices are made and management will start to be let go. Too many mistakes and poor decision making by senior management who pick favorites and give ONLY negative feedback. Bad place to work lol you don't get paid enough either... go to school and have a career.
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It's a Job

Lot of Stress from billing calls. Staff is nice. Good training. for first few weeks.(over whelming amount of information). Put on the phones after that. Scary to know what to do without much practise for common scenerios, like New phones, or additional lines.

Pros

No uniforms or inventory to deal with

Cons

Hours mess up days and evenings
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Overall rating

Based on 1,149 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture

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