its a fun work place with the opportunity to play ping pong
Call Centre Associate (Former Employee) – Hamilton, ON – 4 March 2019
we try to give the customers better deals compared to the plan they are already on. it was more outbound calls than indoor calls. the workplace culture is actually good. I learnt to be very patient with the customers on the call and also speaking very fluently can usually set the tone for the call.
Stay away!! Plz read my horrible experience with s&p
Mentor (Former Employee) – Saint John, NB – 14 March 2019
Stay away****plz read before applying*** I work for s&p saint john from the very beginning I was a very loyal employee never missed time stayed late did work for managers to help with there work load, was a high performance mentor, gave them everything I had from the start was told I was going to go places if I stay, but in the end after all the loyalty from all the mentors they cut out jobs and our wage just to start saving money******rumor has it they were sued over $250,000******** stay far far away, if you get a job here you could end up hating your life, they lure you in with false promises, lets start with the cons I experienced
* Very poor management * Your pay could be off by 200 or more (full pay is based on luck *No room for any growth *Incompetent management(to scared to do any work) *Hr does not look out for your best interest * Hr can not fill out paper work on time * If you are fired or quit for good reason they will hold on to your roe, and hold you back from receiving any income for 2 plus months. *If you are hurt at work they wont be in any hurry to get you compensation, nor will they fix the issue that causes the accident, *Will fire you with out reason or will decrease your wages with out any waring *They will do anything to throw there own employees under the bus just to save themselves *All management will dump there work on lower grade employees and force them to do there work for them
Now the pros
*You can meet some cool friends but you can do that anywhere, *There are no pros stay away
Holds r.O.E's to prevent you from reviving a change at income, If your hurt they will take there time paying
Customer Service Representative (Former Employee) – St. John's, NL – 13 March 2019
I would not recommend this place to anyone, poor management, lies, bonus structure change weekly making it hard to get a bonus, schedule changes without notice, no respect from management, its all about pushing outreogeous data plans and ripping off there customers and if you dont they will fire you...they don't care for their employees and a very stressful and depressing job, not worth $13 a hour!
Customer Service Representative (Former Employee) – Saint John, NB – 1 March 2019
Fires you without warning and without reason. Has failed to pay people on several occasions. Several team leaders and higher ups don’t know what they’re doing and are unprofessional. Not enough floor support. Overall, this place is a horrible place to work. Another failed call centre.
Call Centre Sales and Service Associate (Former Employee) – St. John's, NL – 28 February 2019
Horrible place to work. Job isn’t even that bad but higher ups are horrible. They constantly lie and make broken promises. They force you to do certain things or threaten to fire you. And watch your pay because they don’t like to pay for your holidays that you work. Takes so long to even try and talk to someone about it. Seems like higher ups don’t speak to each other so no one knows anything. Very loud environment. Customers complain about noise but you can’t do anything about it. If you’ve got a complicated caller, the helpers don’t even know how to do it.
Customer Service and Sales (Former Employee) – Trenton, ON – 28 February 2019
I worked there for almost three years. Always top three in the sales for my contract. Too much favoritism. No bonus or commission unless a favorite. No support. Insufficient information given to agents daily as things on the contract change. They lie to you constantly. The entire sales team for this contract was told be patient I sales some changes are coming you are going to love. Two weeks later they started laying people off until out of probably 30 on the contract 7 were left when they finally admitted the contract was going to another city. Not put on other contracts, let go. Go to work. Work for about 3 hours, get called into the office to be laid off and literally walked to your car. You aren't even permitted to go and get your belongings. They are brought to you. Meanwhile this ad is still up. When the laid off agents asked they were told "oh we just haven't taken that down." Yet, here it is. If you just want money and don't need any security go for it but if you do, don't.
One good manager. It's an income. I enjoyed sales and most of the customers
Lack of support, bad management, lie, disloyal, favoritism, lack of training ongoing and to start, say great commissions and bonus but there isn't, benefits aren't available until 9 months after you start
Sales (Former Employee) – Toronto, ON – 28 February 2019
They WILL tell you a bunch of lies n the interview about the job, when hired it’s totally different. 3weeks of in class training ( just powerpoints and listening to calls). They hardly train you on systems. Little to no floor support. Be prepared to figure things out on your own while they are pressuring you to make sales. If you need a quick pay check this might be the place for you.
Telemarketing Sales Representative (Former Employee) – Toronto, ON – 25 February 2019
Friendly work place, with number of campaigns running on the same premises. Have worked for more than 4 years on three different locations. Worked on some of the most challenging campaigns such as Rogers Internet, TV, and home phone packages, Bell CDMC campaign, Prosper Finance USA, and Virgin home internet campaigns. Workplace very well laid out, with good and friendly staff and supervisors, and team leaders.
Subway access. Excellent location and friendly work environment
Rentention for Sprint (Former Employee) – Toronto, ON – 17 February 2019
I spoke with a gentlemen over the phone explaning to me what the job is for there campagin for "Sprint" and the hourly rate and what not. He told me it was 16.00/hr and I thought... Alright better then minimum wage.. He also stated over the phone that he just signed a check for 3,700 and that was on top of the base rate... I get to training and HR comes in explaning that this job is 14.25/hr.. They literally lie to you and tell you everything you want to hear because they need people since its such a revolving door.. Also there "bonus" isnt what you would think. You can work as hard as you can and do overtime ans there is no way for the month your walking out of there with $1000.00... You do not get a bonus. In addition to that you also have to be available from 7am-12am Monday to Sunday.. Look elsewhere.. This place is not great to work at all.
The location is ok, right outside of Davisville station
Hourly rate/times you have to be available from etc
Customer Service Representative (Former Employee) – St. John's, NL – 28 January 2019
You get told lies in the interview about how amazing this place is and all the wonderful things you will do.
The training is so dated and has barely anything to do with the actual day to day activities. 4 weeks of paid classes that felt like high school and PowerPoint presentations. Nothing practical except listening to few calls.
The employees are the only redeeming feature at this place.
Management changes rules all the time. Every day there is a new rule or new thing going on.
Lots of miscommunication between the management and the floor.
Sales are very important and you have to offer sales or promotions with every call and you can get fired if your stats or performance is not up to standard.
It’s more stressful that you can think of and people quit all the time.
Call Centre Representative, Part-time (Current Employee) – Hamilton, ON – 22 January 2019
Friendly staff, so we can work joyfully. We can learn how to communicate with customers. The hardest part of this job is multitasking and handle customer's behavior. Everything is making easy with good guidance of our team leaders.
Call Center Agent (Former Employee) – Trenton, ON – 22 January 2019
It is an okay place to work but they need to stop changing the way they do things from day to day. They need to be on the same page every single day not change it as a new day comes. makes it hard for agents to keep up and do their job.
always under pressure as they change things from day to day
Customer Service Agent (Former Employee) – Toronto, Ontario – 14 January 2019
Bad experience working here..chaotic, noisy and full of incompetent people from the top management down to the supervisors and TL's. You never get questions answered. They treat their customers poorly. Some really horrible people work here such as juvenile delinquents. People standing around talking and using foul language while you are working. High turnover of employees. It seems like they are running a racket. Contracts come around each time they change the rules of what you can and can't do, and you are expected to sign the contract each time. Not sure if this conflicts with Ministry of Labour rules. I learned how to use different databases, and how to deal with difficult customers, and how to deal with a company that just doesn't seem to care. Incompetent beyond belief. Customer escalations that never get looked at. They basically lie to the customers.
Getting a pay cheque
Everything else, including getting your paycheque corrected.
Mentor (Current Employee) – Saint John, NB – 13 January 2019
When they first opened back in February 2018 it was exciting and fun to go to work everyday. Now everyone is gloomy as no one knows whats going on they keep demoting and letting people go for no said reason except it was a business decision. The future doesn't look promising.Management does not communicate with the employees, Typical day would be on phones for 8 hrs. Hardest part is the sales, and when we first started sales were not important. 'The best part of the job are your co-workers.
Customer Care Representative (Former Employee) – Trenton, ON – 13 January 2019
It was an alright job at first However after working with S&P data constantly told one thing and then changes with no warning Agreements made by them change after promises They play unfair treatment and favouritism. The job is okay for a quick fix however they do just look at the negative not the positive. I would strongly recommend to not apply if you value your life They say they are family oriented but they are not Will lie to you during interviews and promise one thing just to find out that they lied because they never come true
Over all a 4 this place is like family excelent training staff leaders are great managment great but i did think too get bennefits is way too long
CALL SPECIALIST (Former Employee) – Trenton, ON – 10 January 2019
I loved it very good people would still be there if it was not for old chairs and i had some temporary back problems but over all awsome people from top too bottom even the cleaners made you feel at home keep it up folks
Tele Sales Rep (Former Employee) – Toronto, ON – 10 January 2019
Be prepared to school environment here, poor management, bonus is not paid, no washroom breaks, calls wraps are imp ,Humans are machines here.HR quires are answered by TL's, Poor management interactions with agents. You will be surprised on your every pay day. additional for anything you get Disciplinary Actions (taking more breaks, wrap calls). You will never know when they Fire you.Horrible timings