Bad management, no incentives
Call Centre Representative (Former Employee) – Toronto, ON – 1 October 2018
I worked there for their Rogers campaign. No matter how hard you worked, you never saw your incentives. You could be the top sales person for the day, and you never saw your incentives. The management was horrible. You were not given more than 30 seconds between calls, so good luck making notes on the account you worked on.
The management favored certain group of people over other, or favored the seniors over new comers. Lots of politics. There were 2 TL's in the Toronto location that were especially horrible. One was a borderline creep who kept following you, or your group, everywhere, and he tried to add you on every social media he can find you on. The other always found some way or the other to look down on you. She would not hesitate to insult you (without foul language) in front of new hires, to assert her position, or try to gain respect in that form.
Let's not forget the fact that even though you did full 8 hours a day, 40 hours a week, 80 hours bi-weekly, without missing a beat, you would still find money missing out of your paycheck. At one time, some of us were missing upwards to $150. This happened every pay.
No incentives, terrible management, terrible team leads, politics, drama, bad payroll, missing pay from paycheck