S&P Data Employee Reviews

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1.0
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Don't bother applying unless you have "years" of call center experience with outdated databases
Inbound Customer Service Representative (Former Employee) –  Edmundston, NB10 December 2018
Bright and large work space with a lounge and clean kitchen. Training is 3 weeks of "slide projector" theory/computer training and listening to a few live calls with associates on the floor. No training manuals as the company is paperless. Week 4 you are live on the floor. You learn as you go flipping back and forth between dbases and searching for appropriate procedures. If you put a paper cup on the wall of your cube a "team leader" will eventually come by to help you. Or if you are lucky you might get help from an experienced associate who might be working beside you, if they aren't on call and if they want to help you. You make mistakes, you will be "coached". As in most workplaces, there are "cliques" at all levels and they openly display inappropriate office behavior, uncontrolled emotions and shocking language. A person with years of experience working in a call center with multiple outdated databases might like this particular environment.
Pros
Starting pay is ok
Cons
Zero hands on computer training....learn as you go
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1.0
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Low wage with high turn over.
Sales/ customer service (Current Employee) –  St. John's, NL4 December 2018
If your desperate this might be last option you may consider. Low wage and not good hours with a huge turnover in staff. They are trying to get 500+ people but the turnover is such that they would have to hire 5 or more people a day to make up for the one or two people who quit daily. My first day 2 walked out ,one was fired and one girl left in tears escorted by HR. They hire anyone they can,there is no legitimate interview process.They are trying hard to make it a tolerable place to work with a games room but it’s not really a thing you can do. 200 people in a small room trying to play a Xbox is the most awkward I’ve ever felt. Hygiene is a big problem(they hire anyone). Most people quit or are made team leads within a month. Overall depressing atmosphere. I can’t wait to get out of here like everyone else.
Pros
The feeling you get when you leave to go home and a good place to pick up smoking
Cons
Having to go in.
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5.0
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Great company culture with room for growth
Recruiter (Current Employee) –  Trenton, ON4 December 2018
Great place to work with plenty of room for advancement. If you do what you are suppose to do when you are suppose to be doing it you will have no issues.
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1.0
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anywhere else is better
CUSTOMER SERVICE REPRESENTITIVE (Former Employee) –  Saint John, NB30 November 2018
S&P data was a fido campaign the management team was very unorganized. I did pick up a few sales tactics from a few of the employees, but their training was useless. Terrible human resource department very clicky.
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4.0
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Productive fun place with table tennis and other games, have a good environment which is perfect to work for.
Customer Service Representative (Former Employee) –  Hamilton, ON27 November 2018
I learned a lot of things here such as getting puntual, reaching on workplace at correct time and dealing with different challenges. Now I want to join something ahead of this to capitalize my skills.
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An honest thought
Loyalty Care Representative (Former Employee) –  Saint John, NB23 November 2018
$13 an hour for billing department, with light up-selling but typically you handle billing issues and technical issues with the chance of simply selling phones. This is what they tell you when you start the interview process.

Only to find out that its a sales driven billing department with no focus on billing or tech issues, and only focused on sales - kind of like the CBC article posted back in october.

And unless you enjoy upselling people who can't really afford things (like most of us) you're likely to fall victim of the 6 month fire without warning policy.

Some of the people there make the place tolerable, but for $13 an hour, 0 job security, and hardly any actual support in production (during training they make support feel like its 24/7) not for a lack of knowledge - for a lack of management.

I wish there was something positive about the company I could say however they don't provide chances to improve before they abuse that 6 month policy, even 2 months in. Just proceed with caution.

Cheers,
Pros
paid breaks
Cons
everything else
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3.0
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S & p
Call Centre Agent (Former Employee) –  Edmundston, NB28 October 2018
Not a terrible place to be, but disappointed in some of the ways that things were done regarding information about payroll, overtime and hours. Considering the call centre just opened up and we were some of the first agents on the floor, it's understandable that there were some bumps in the road.
Pros
Lots of overtime
Cons
Unorganized/not well informed
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5.0
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Overall, a good place to work
Customer Service Representative (Current Employee) –  Trenton, ON22 October 2018
I have recently started at S&P Data, and so far it seems to be a good place to work. A fun environment that is ever changing. Training has been very in depth to make sure that you feel confident once you get out onto the floor.
Pros
Benefits
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4.0
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Great pay, long hours
Assisting clients (Current Employee) –  Toronto, ON19 October 2018
The pay doesn't sound like much at 14/hr; however each program has their incentives which drive the wages up, including a bonus for attending work everyday. That being said it is a sales driven job so the pressure is on to perform, and the bonus qualifications aren't always explained properly to the staff. It is a stressful job but the perks are nice. The only person not making bonuses is the receptionist, who will gladly joke about it on payday, but she seems to love her job.
Pros
Full Time, Bonuses for sales and attendance
Cons
No attendance bonus for the receptionist, lack of organizational community, organizational issues in Pay Role
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5.0
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Great place to work if you like call centers
CSR - Customer Service Representative (Current Employee) –  Trenton, ON19 October 2018
Great place to work if you like call centers and are good talking to people. We have incentives like the sign on bonus and attendance bonuses which increase the amount of money you can make
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5.0
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great place to work
training integrator (Current Employee) –  Trenton, ON17 October 2018
I've been here approx. a year -friendly place to work -plenty of training provided -if you put your mind to it you can easily advance to support positions - I've worked in other call centers and this by far is the best one. Management will work with you to help you succeed.
Pros
plenty of training provided
Cons
lots of sitting
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5.0
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Good place to work
Customer (Current Employee) –  Trenton, ON17 October 2018
Paid training always a benefit and plenty of room for advancement to other positions within the company almost right out of the gate. Lots of support when needed and set schedule for months so very easy to plan your personal life around your work life without your hours changing on a daily basis.
Pros
Friendly management and great coworkers
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1.0
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Awful Place To Work
Contract Worker (Former Employee) –  Trenton, ON12 October 2018
Childish work place pretends to be professional is far from it. Companies beware do not rely on them! Was giving the same training as team leader 4 days then thrown out in job without knowledge and belittled by same team leader who showed favor to friends. Horrible office drama.They Called and texted for me to come back to waste my time and tell me I do not fit contract do not work here run you do not get YOUR BONUS and they still owe me money
Pros
nothing
Cons
do not pay washroom or breaks
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Taking calls
Sales Associate (Former Employee) –  Davisville and young12 October 2018
One of the worst place you can ever work you can see from the pay which is the minimum!! Their expectations is too high , cold calls its addition they added when i was there they start cutting off the minimum incentive which was coffee if u make alot of sales !!yes you heard me right a coffee!! So cheap and same time too much demand on you! I have worked in almost 6 call centers and to be honest this was the worst one !!dont waste your time unless u just got off the boat to Canada and no job for u becouse they will hire you for sure and pay u minimum and abuse u maximum
Pros
Nothing
Cons
Everything
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5.0
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Productive and fun place with a table tennis board
Telemarketing Sales Representative (Former Employee) –  Hamilton, ON11 October 2018
I enjoyed working here, the people are kind and forgiving everyone works as a team, I had a great team leader who taught m a lot about the ins and out of sales and making a customer happy.
Pros
Dental benefits
Cons
Hours
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1.0
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It's a call centre
CSR CraveTV (Former Employee) –  Toronto, ON5 October 2018
Extremely poorly managed, no contact with upper level management whatsoever. Benefits after 9 months, you can and should be gone by then. The only possibility for advancement is nepotism. Terrible hours. Take a picture of the sun so you can remember what it looks like.
Pros
There is a Starbucks across the street
Cons
Your weekends are random
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1.0
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Bad management, no incentives
Call Centre Representative (Former Employee) –  Toronto, ON1 October 2018
I worked there for their Rogers campaign. No matter how hard you worked, you never saw your incentives. You could be the top sales person for the day, and you never saw your incentives. The management was horrible. You were not given more than 30 seconds between calls, so good luck making notes on the account you worked on.

The management favored certain group of people over other, or favored the seniors over new comers. Lots of politics. There were 2 TL's in the Toronto location that were especially horrible. One was a borderline creep who kept following you, or your group, everywhere, and he tried to add you on every social media he can find you on. The other always found some way or the other to look down on you. She would not hesitate to insult you (without foul language) in front of new hires, to assert her position, or try to gain respect in that form.

Let's not forget the fact that even though you did full 8 hours a day, 40 hours a week, 80 hours bi-weekly, without missing a beat, you would still find money missing out of your paycheck. At one time, some of us were missing upwards to $150. This happened every pay.
Cons
No incentives, terrible management, terrible team leads, politics, drama, bad payroll, missing pay from paycheck
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2.0
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Inbound Calls
Customer Service Rep (Former Employee) –  Saint John, NB27 September 2018
very unorganized position. positions are filled by unqualified personal, need better qualified people to do work correctly in the positions. Need more support, in many area's, to help support the staff.
Pros
Friendly environment
Cons
vew call center very unorganized
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4.0
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TIER 1- tech support
Tech support (Former Employee) –  Hamilton, ON26 September 2018
I received customer call who facing problems related with internet, VoIP and TV. I learned how to resolve technical problem and making understand to customer that they already registered issue and technician is working on their issue.
Pros
supportive management
Cons
salary dissatisfied
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5.0
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Good management and excellent team work
Telecommunications Specialist (Former Employee) –  Toronto, ON9 September 2018
-Typical days at work- providing customer service
- Learnt to maintain a proper work environment culture
-Good management- provide good working environment for employee
Pros
Paid breaks
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Overall rating

2.9
Based on 434 reviews
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2.8Work/Life Balance
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