S&P Data Employee Reviews

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Good management and excellent team work
Telecommunications Specialist (Former Employee) –  Toronto, ON9 September 2018
-Typical days at work- providing customer service
- Learnt to maintain a proper work environment culture
-Good management- provide good working environment for employee
Pros
Paid breaks
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Good People there to work with
Customer Service Representative (Former Employee) –  Trenton, ON7 September 2018
Good place to work, friendly co workers and room for advancement. Good training classes relevant information to the job you will be doing. Not a bad salary rate
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Good for temporary job
Telesales Representative (Former Employee) –  Toronto, ON2 September 2018
Management has no idea what structure is. The hiring team hires anyone and everyone//had table out on street asking if people wanted a job. Out of 30 hired only 20 would come out of training/from being on the floor only 5 from the initial 30 would still be on the floor (either quit or or fired)
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Poor ethics
Outbound Sales Representative (Former Employee) –  Hamilton, ON30 August 2018
Time management and poor management .

They talk and nothing comes out. Try to dissuade innocent customers to get what they Are not ready for or something that will cost them much
Pros
Beginning looks good
Cons
Poor
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Not a secure job
Customer Service Representative (Current Employee) –  Hamilton, ON27 August 2018
They continuously hire people that they don't have space for, you don't get 40 hours of work more like 28 because of how much they send you home. Management treat people like they live under their shoes and there's this TL working there right now that will literally embarrass you for no reason.
Pros
great co-workers
Cons
abusive managers
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Terrible - Cut Throat - Immoral
Customer Service (Current Employee) –  Toronto, ON24 August 2018
This place is fine if you need a temporary job.
Been here almost three years and seen enough to know what I'm talking about.

Management doesn't do much to help you because they're all afraid of people in higher positions. Which is valid as the people in higher positions at S&P abuse their power and fire people to make a statement.

They don't care if you just started or have been here for years they'll kick you out in a heart beat, regardless of work and dedication .

All team leaders and management and HR all pass they're work load to other people as they are all incapable of doing their own jobs.

The higher up have no idea how campaigns work and lose it on agents and team leaders, and anyone really when things go wrong.

Also, you'll never move up in this company and if you do move up- it won't be to long until you're fired or severely under paid should you choose salary.

I'm working hourly at minimum wage and I make more money per pay check then team leads and people who do way way more than I do.

All in all they'll use you for the littlest amount of pay possible.
Pros
They'll hire anyone
Cons
They'll hire anyone
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Fun and Family like culture!
Customer Care Associate (Current Employee) –  St. John's, NL22 August 2018
Hands down the best work environment i've been in. The company and management treats you like one big family! Everyone is so upbeat and willing to help you succeed. Cant wait to see the new centre grow.

The opportunity for growth in the company is also excellent.

Cant say enough about the morale, I love walking into work every day.
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Awful
Customer Service (Former Employee) –  Hamilton, ON21 August 2018
NEVER WORK HERE!! Schedule is never consistent, they mess up your pay, management doesnt know anything, and you get yelled at for everything. I hope this place reads the reviews and makes sime changes
Pros
None
Cons
Messed up pay, management that doesnt know anything, and gettinf yelled at for their mistakes
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Excellent staff let down by poor systems and management
Customer Service Agent (Current Employee) –  Saint John, NB12 August 2018
Whilst the people working there are honest and friendly, daily system issues and general mismanagement of information makes it only a good option for temporary work as the both the pay and the potential bonuses and commission are high enough to tide one over as the seek a more permanent job.
Pros
Excellent opportunities for bonuses and higher pay beyond the base salary
Cons
System issues and general management of information regarding both policy and day-to-day actions
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Dont waste your time
Telephone Sales Rep (Former Employee) –  Toronto, ON10 August 2018
Management for my campaign was horrible there was no structure and the hours weren't flexible they promote that you can make commission but never got paid out for any of my sales that were made they always have a loophole on a reason why
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summary
Inbound caller/Customer service rep (Former Employee) –  Hamilton, ON7 August 2018
energetic mornings, exciting coworkers, drama between female workers about personal problems, excellent hours, fun work days, the pay could have been better - at least minimum wage.
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Worst place to work at
Incoming Call Agent (Former Employee) –  Saint John, NB30 July 2018
You great treated like you don't matter, can wait up to 50 minutes to get any type of help, and get fired for trying to find out what areas need improvement
Cons
unpaid breaks, poor management, no support, never get the same answer from anyone
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You get what you give..
CSA (Current Employee) –  Edmundston, NB30 July 2018
Personally, I believe if you're teachable and have a positive, can-do attitude, this company has excellent opportunities. When you walk into an entry level position and are able to prove your value, the company does recognize and will promote accordingly. It's an amazing opportunity to work your way from the ground up if you truly want it - and have the intelligence the make it happen for yourself! I'm excited to see what the future holds.
Pros
Great corporate culture, Opportunities for advancement based on merit, Business casual dress code
Cons
Bilingual agents make the same base pay as Unilingual agents.
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Beware
Customer Service Representative (Former Employee) –  Saint John, NB27 July 2018
Don't work here if you want to advance they have the people they set out to get ahead and there's alot of conflicts of interest. Managers being too close to staff and having personal relationships and advancing people who are honestly should not be in a management position. The managers there don't do there job and there's rarely ever postive feedback. The quality is pass/fail which when you neglect to do one thing and your told that you "failed" is very discouraging. Theyre not listening to feedback and doing what will get the most people on the phones and it's not going to work. It's honestly a mess there and on top of that you get people screaming at you about there bills. They demoted people when there was a high demand for support and honestly i wouldn't be surprised if some choices are made and management will start to be let go. Too many mistakes and poor decision making by senior management who pick favorites and give ONLY negative feedback. Bad place to work lol you don't get paid enough either... go to school and have a career.
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better than all others
Customer Service Rep (Current Employee) –  Trenton, ON19 July 2018
this call centre has the best environment to work in compared to others. i enjoyed workin here and the company will try to work with you on everything you need
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Schedule might change
Customer Service Agent (Former Employee) –  Toronto, ON18 July 2018
Great job if you enjoy chatting with customers, but otherwise you might spend the day counting down the seconds until you can leave. Look forward to the training sessions.
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Fast Paced Job
Call Centre Representative (Former Employee) –  Hamilton, ON3 July 2018
Adequate training supplied and a fun environment to learn and meet new people. Quick conversations with customers and only a few minutes to understand their needs and issues
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Good people, bad work environment
Outbound telesales (Former Employee) –  Hamilton, ON18 June 2018
Decent starting job for someone needing to add experience to their resume. Hours are long and never consistent. Sometimes you won't recieve your commission at all and you won't ever have a clear answer about it.
Pros
Great coworkers
Cons
Inconsistent pay
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Amazing and hardworking motivated environment.
Telephone Sales Representative (Former Employee) –  Hamilton, ON14 June 2018
It was an awesome place to work. I learned a lot about confidence and not letting customers get you down. I learned how to help people with their phone plans aswell as understand my own. I gained a better knowledge about types of phones and what is the best depending on what your cell phone habits are. I had a a lot of freedom there aswell as trust. I regret leaving the company.
Pros
amazing co-workers and workplace.
Cons
customers bully you sometimes.
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It's a Job
CSR - Customer Service Representative (Current Employee) –  Saint John, NB30 May 2018
Lot of Stress from billing calls.
Staff is nice.
Good training. for first few weeks.(over whelming amount
of information).
Put on the phones after that. Scary to know what to do without
much practise for common scenerios, like New phones, or
additional lines.
Pros
No uniforms or inventory to deal with
Cons
Hours mess up days and evenings
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Overall rating

2.9
Based on 403 reviews
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2.8Work/Life Balance
2.7Salary/Benefits
2.6Job Security/Advancement
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2.8Culture