Rogers Communications
Rogers Communications Employee Reviews
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great place to work
Customer Relations Representative (Former Employee) – Toronto, ON – 13 November 2018
the work environment was excellent and they treat very well. there was a lot of incentive and plenty of opportunity to advance with hard work. there were alot of targets to meet but not too bad
It was a great place to work
Customer Relations Representative (Former Employee) – Pickering, ON – 13 November 2018
Rogers was a great place to work . I analyzed problem and decided on the most appropriate solution available, considering situational factors and existing procedures and policies.I also documented and verified all changes made. Management was very accommodating and on top of their game.
Many good working people
IT Manager (Former Employee) – Brampton, ON – 13 November 2018
Busy workplace
Upper management think they know all - but many are the major problem to making Rogers a great place and a great company
company over the past number of years have changed direction on putting blame to the staff instead of taking the direction to make things better (goes back to uppers think they know best)
Many people really do/did care - mgmt. direction is moving people away from caring and just doing a job
Upper management think they know all - but many are the major problem to making Rogers a great place and a great company
company over the past number of years have changed direction on putting blame to the staff instead of taking the direction to make things better (goes back to uppers think they know best)
Many people really do/did care - mgmt. direction is moving people away from caring and just doing a job
Pros
many good people
Cons
upper mgmt
Good company if you work for the right department
Manager - Digital (Current Employee) – Toronto, ON – 12 November 2018
Rogers is overall a good company that just like any other big companies have its goods and bads. I think your happiness is highly depended on where you work, who's your manager, and what you are working on. Overall, i recommend people to check out their openings.
Productive modern enviroment with focus on building strong teams and interdepartment cooperation
Network Problem Specialist (Former Employee) – Brampton, ON – 12 November 2018
Rogers is great company to work for offer good pay and benefits, there are opportunities to grow and move to new areas to expand oneself skills and knowledge. The people are great and friendly and all want to see the company be successful.
Pros
Great enviorment & people
Call center can be toxic
Customer Relations Specialist (Former Employee) – Pickering, ontario – 9 November 2018
Site I worked at was toxic... People working against each other, some managers were more concerned with their own image than helping employees. More than a few instances of nepotism (several people were promoted based on who their spouses were, rather than their skill level). Some good people, but they usually left or were asked to leave when they wouldn't play ball with the upper management and actually stood up for the employees.
Pros
50% off Rogers services
Cons
Our site had about 20% on stress leave... Toxic
Get ready to rumble lol
Representative (Current Employee) – Montréal, QC – 9 November 2018
Not all team managers are the same. Some have their team's mental health in mind over their own quotas. Some don't. Either eay, you're the one dealing with the customer calling and you have to make sure they feel understood even if you can feel your team manager looming over your shoulder the whole time. Its how you get to keep your self respect and principles. I changed departments and managers so many times I can't even list them here. In 3 years I've even changed buildings twice because I've helped to create new departments. If you are thinking about working in ANY call center you need to know that you'll be talking to A LOT of people and you HAVE to have ampathy. Which means feeling their dissatisfaction (SATISFIED PEOPLE DON'T CALL). And then help them and reassure them. It's not easy and it's often very taxing. this being said I think Rogers is the best place to work at if you're going to work in a call center. Of course I can only talk about the Montreal one.
Pros
Excellent and comprehensive atmosphere
Cons
Location
In house Gym main campus
Analyst (Former Employee) – Toronto, ON – 8 November 2018
Used to be a great company to work for. Unfortunately, things changed after the departure of the founder the late Mr Ted Rogers. Reorgnazion and re-shifting of priority is way too often,
Pros
%50 off Rogers service
Cons
lack of direction
Decent company to work for
Manager (Former Employee) – Toronto, ON – 7 November 2018
Learned a lot at Rogers and overall very decent company to work for.
One con is that wages and rules should be more aligned across the company. Different departments have very different rules and pay scales for similar work and similar types of departments.
One con is that wages and rules should be more aligned across the company. Different departments have very different rules and pay scales for similar work and similar types of departments.
Network Operations - Digital Core
Digital Encoding Systems - Platform Specialist (Former Employee) – Toronto, ON – 7 November 2018
Afternoon, weekend & overnight shifts and workload in a high-tech envioronment make this job challenging. The department culture is congenial, and everyone supports one another.
Great experience and overall environment
Transport Operations Platform Specialist (Former Employee) – Brampton, ON – 6 November 2018
Rogers offered a huge opportunity and allows skills and knowledge to develop.
While there I was able to hone my skills at troubleshooting, increase my knowledge regarding Transport and fiber equipment.
Along with that knowledge I was able to get a larger look at the network in general and understanding how other each platform plays a role in providing services.
Management is very effective in organizing and very supportive of their groups.
The biggest challenges that I faced while at Rogers was building the initial relationships and working on multiple active issues all at once.
Facing and overcoming those challenges were what provided me immense satisfaction with the knowledge that I made a difference in the restoration of fiber / services.
While there I was able to hone my skills at troubleshooting, increase my knowledge regarding Transport and fiber equipment.
Along with that knowledge I was able to get a larger look at the network in general and understanding how other each platform plays a role in providing services.
Management is very effective in organizing and very supportive of their groups.
The biggest challenges that I faced while at Rogers was building the initial relationships and working on multiple active issues all at once.
Facing and overcoming those challenges were what provided me immense satisfaction with the knowledge that I made a difference in the restoration of fiber / services.
Pros
Facilities were provided in order to balance work and life schedule (ie. gym and medical offices)
Cons
Long commute and no other option than car pooling
Postive and a great place to work
Service Provisioning Specialist (Former Employee) – Halifax, NS – 6 November 2018
Rogers was a great place to work, some stress but rewarding in the end. Both middle and upper management great - hardest part of the day was making sure a customers SLA was on time but it always worked out .. Enjoyable part was you co-workers and team work
Pros
the people I worked with
Cons
missing a customers delivery date
TSC = toxic environment
Merchandising (Current Employee) – Mississauga, ON – 4 November 2018
Used to be a great place to work, but not anymore. If you value work/life balance, TSC isnt the place to be. High turnover and low retention speaks volumes.
Pros
Benefits
Cons
Too many to list
Good Porject Ideas
Manager (Former Employee) – Toronto, ON – 4 November 2018
Great place to work if you like to innovate and be creative, Rogers likes to be first to market. Work life balance is ok and teams are good to work with.
Pros
Brampton office
Cons
Project change too fast
Prefect Place to work for.
Application Solutions Architect (Current Employee) – Brampton, ON – 4 November 2018
Is big company, you will learn alot form this company as there is variaty of appliccation and good mangment team who always helping the staff to move forrward .
HR ignored and so does Management.
Sales Representative (Former Employee) – Barrie, ON – 4 November 2018
If you bring up an issue 6-7 times to see a resolve, nothing will come out of it even when forwarded to HR. Management at Georgian mall is a joke, as the manager stays in the back or out of the store and is not open to suggestion and will happily schedule you with people you have been having serious issues with (knowing full well). Will force you to resign if you mention leaving (without proper paper work).
Pros
Benefits
Cons
No support from Corporate
rogers csm
Customer Service Agent (Former Employee) – Pickering, ON – 3 November 2018
Good training, efficient amount of time before taking calls with customers. there is always learning possibilities and advancement in the company. however huge cuts happen all too often and usually affect managers.
Never a dull moment at work - always exciting
Sr. Program Manager (Former Employee) – Brampton, ON – 31 October 2018
Lots of exciting work with aggressive timelines. Met a lot of interesting people and learned a lot of great technology.
Delivered programs successfully in aggressive timelines on time and on budget with high quality.
Delivered programs successfully in aggressive timelines on time and on budget with high quality.
nothing to review
Territory Sales Representative (Current Employee) – Toronto, ON – 31 October 2018
a great work environment and a serious effort in constantly improving it
the management is working hard to improve and the hardest part of the job is finding who you can work with to advance your career
the management is working hard to improve and the hardest part of the job is finding who you can work with to advance your career
okay
Customer Support Consultant (evenings) (Former Employee) – Brampton, ON – 30 October 2018
- Nice co-works
- Okay management
- Hardest part of the job is trying to satisfy every customer when there are a lot waiting on the line. But the reward is in being happy to resolve peoples problems and put smiles on their faces.
- Okay management
- Hardest part of the job is trying to satisfy every customer when there are a lot waiting on the line. But the reward is in being happy to resolve peoples problems and put smiles on their faces.