Unless you have no other option, don't work here. After 3 months of poorly planned training, you are asked to do everything for customers calling in to have their problems fixed. While somehow keeping them happy after the terrible tricks Rogers plays on them to keep driving more phone calls, you are expected to sell to them. And not just upgrade their service, you have to get them to subscribe to a brand new product. Most of the time there is absolutely no use for a customer to go for these products (like faulty security systems or overpriced cell phone plans), but you can only succeed in this role by overcoming guilt and sell services for ridiculous prices, while making less than cents on the dollar (in terms of your commission). Not recommended for anyone with a conscience. Oh you get 50% off your monthly Rogers bill, but that's only off of market price. Don't flush your life away for an affordable phone bill.
A couple times per month free food is provided, commissions are sometimes paid out
Usually end up working longer than your scheduled shift, constant pressure to sell, very poor communication from management, lack of direction by upper management, toxic sales culture, majority of employees are in the same role for 10+ years and have not moved, many are on rotating maternity leave, commissions get docked regularly and it is no fault of your own.