Business Development Manager (Former Employee) – Toronto, ON – 14 February 2018
yes rogers is a good place to work the management and the people are very nice if you like working and meeting new people and visiting stores and facing challenges yes this is a great learning experience
Very enjoyable work place with good people and great opportunities
Camera Operator & audio, visual consultant (Former Employee) – Owen Sound, ON – 14 February 2018
You'd be given a schedule for upcoming events and be asked about availability, learned a lot about audio equipment like cameras, microphone and soundboards. The workplace was very laid back. We'd get there early and have time to setup equipment and eat lunch or dinner (depending on the time) We'd do our work for the length of the event, pack up and head home. The best part of the job was the venues we traveled to. Hockey arenas, TV studios and even outdoor events at soccer fields and baseball games.The hardest part of the job was if we ever ran into technical difficulties we'd have to work on the fly and sort the problem as quick as possible, but this was rare. Overall it was very enjoyable and the experience I gained and the people I met are something I still treasure.
Head of Sales (Former Employee) – Toronto, ON – 13 February 2018
A classic huge-company environment with a lot of structure and politics. Some really great people and some dead weight. Some strong managers and some terrible managers. If you can find a good boss and a good groove you can build some great experience, but you will have to work hard to manager your own career.
Territory Sales Representative (Current Employee) – Ottawa, ON – 11 February 2018
Flexible time to work, I learned new sales tools, Management are not friendly or positive. The workplace culture is not clear in this department, the hardest part of the job that is very slow to develop your career.
Small Business Specialist (Current Employee) – Calgary, AB – 11 February 2018
Everyday is a different day at Rogers. Your customer's make your day by you helping them with what they want and with what don't know they need. I learned how to sell and how to add on promotions without seeming to be pushy. Management is always there to help you and HR is an e-mail away with responses within 24 hours. The workplace always has something to do, either it being modules to learn projects or to reorganize the store to make it more appealing. The hardest part of the job is to overcome objection and to find problems that may be unsolvable. The best part of the job is to know that you've helped someone that come's into the store needing help and them leaving being more knowledgeable about your products and knowing more about Rogers.
Customer Relations Representative (Former Employee) – North York, ON – 5 February 2018
Great training provided in the beginning, but pushed into roles one may not be ready for and pressured to move into them anyways. Some of the management team very helpful and great teachers, others not as invested in team productivity vs. self
Store Manager (Current Employee) – Ontario – 5 February 2018
sales management - Push of sales volume and kpi, with enforcement of minimum performance customer service - management of customer service escalations, most were easily resolvable given tools, but a few had little to no scope of process to deal with other then a case by case basis brand experience - push to engage company objectives, with good outlines, strategies were always bottom up and reactive
difficult to move within company from non-centric branches/stores
Part-time worker (Former Employee) – London, ON – 2 February 2018
It was a fun place to work at, the co-workers were all enthusiastic and energetic. Management was amazing to work with, very up lifting, making jokes all the time. your bad days, become your good days in a matter of minutes
always keeping the energy alive
sometimes its hard to take breaks because its so busy
Consumer Inside Sales (Former Employee) – Ottawa, ON – 31 January 2018
You learn how to sell under pressure and especially with calls that are being escalated to management. The industry is always changing and you have to adapt to change so you can succeed and meet your targets.
This is a job where you learn how to sell under extremely uncomfortable conditions where the customer is extremely upset!
You have to manage their concerns and then present solutions that are good for the customer. So not only do you not lose your customer, but you increase revenue while doing it in an ethical way.
I believe in ethical selling, which allowed me to outperform any agents that will use any means to gain a sale.
Représentant vente et service à la clientèle (Former Employee) – Montréal, QC – 30 January 2018
A typical day at Rogers as a call centre customer service representant was to answer customers' questions, resolve issues and offer new products to them regarding their situation. I learned to be in control during my calls which I was learning before already, but working in different departments were I had to deal with difficult situations helped me a lot. That was the hardest part of the job, but I have learned a lot and I see it as a good experience also because of that. I also enjoyed The work environment which was really good. We helped each other as employees. Our management team was supportive as well.
Director (Former Employee) – Toronto, ON – 25 January 2018
there is a lack of consistency in the quality of the leadership in spite of the measuring systems in place -- bad leaders who receive feedback and scores that illustrate their teams don't consider them to be good managers continue to maintain senior roles at the company despite the company's importance placed on strong leadership.