A typical day at work is to operating live table games and providing professional customer service to guests while ensuring that gaming procedures are being complied. We get a 15 minute break time for every hour we work. The management are helpful and always there when you need them. It is fun to work with the people at work. The hardest part of the job might be that some customers are very superstitious and they might blame the dealer for their lose but we can always try to calm them down.
I really can't say enough about how awesome this place is , they treat their staff very well with regular staff appreciation themed events like BBQ's and dinners .
Wages are above average , good tips and amazing co-workers from so many different backgrounds , I loved it .
Working at River Rock was not a good experience. Their leadership and direction some Managers operate is dishonest and sneaky. they are not looking out for the employees at all. Individualism and no sense of team.
Executive (Former Employee) - Yes - 8 October 2019
The COO is a construction executive. That should give you an idea of his strategy in the hospitality business. Hires kids with no experience so they don’t have different views than his. No executive experience incompany. Anyone that had it left or was fired. Worst place to work in Canada for gaming/hospitality
This is a great place to work especially if you need flexible working hours . The work load is light compared to most places. Because of the fast paced environment there can be some tougher days, but I do believe that comes along with any career.
Working in the culinary at River Rock you would gain the most experience in Tramonto if you are looking for a more round skill set in cooking. Helping in Buffet, Food Court, and Curve is just high production, sometimes questionable methods but very easy and simple job.
The difficulties is that any advice employees give for company development it would not be a top concern for the management.
•Welcome guests upon their arrival and assign rooms
•Performing all check-in and check-out tasks
•Provide information about our hotel, available rooms, rates and amenities
•Up Selling guest rooms and promoting hotel services
• Assisted guests with common services and answered any general questions
• Inform guest about payment methods and posting charges to appropriate guest accounts.
•Operating switchboard and assisting with inquiries to appropriate department
•Collaborating and communicating with other internal departments to ensure guest satisfaction.
•Anticipating and addressing guests' needs, and resolving their problems and complaints.
i learn to be more patient everyday. i learn how to deal and cope up with different people of different culture. the hardest part of the job is not everyone speaks english, nonetheless, we understand through signs and thats how we respect that not all of us are given the chance to learn the language.
Terrible scheduling and hard to ever request / book time off.
Management lacked personal relationship building skills that created a bad trickle down effect.
Profits would rise, wages would stagnate.
Impossible to learn new games as they would outside hire rather than promote from within.