River City Ford
3.2 out of 5 stars.
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River City Ford Employee Reviews

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Micro managed

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They put you on a team system where 5 or so techs pool their hours together and share. If you are lazy works good. If you work hard you're a sucker because you lose the hours to lazy teammates

Pros

Lots of tech meetings

Cons

Almost cult like culture
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Meh

Management was terrible. They love their younger employees so if your older and speak your mind, they don't like that. If you're a blond you get promotions.
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Not a great place to work

poor pay, poor management constantly changing rules and not open with decision making. Long hours and poor pay. Lots of broken promises that failed to be delivered upon. Inflexible management that did not listen to your concerns.

Pros

Worked with some good people

Cons

long hours, poor pay
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Poor management

Many concerns brought to upper management went unheard. Upper management ok with employees stealing from the company and indirectly affecting other employees wages. Compensation promised not received. Management ungrateful for employees long hours. Companies core values not a reality. Wouldn’t recommend working here. High turnover of staff shows the dealership is broken.
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Official response from River City Ford

31 August 2020
Hello,Thank you for the honest and open review. We understand that the hours and the ups and downs regarding compensation can be challenging within the finance role. We do know in the circumstances mentioned, that several of the finance team and their managers had plenty of conversations to address and try to come to agreements on the concerns mentioned. In addressing the turnover concern, I can assure you that the dealership's turnover rate is well below the local industry average. We do appreciate your feedback and will continue to share this information with our team. If there's an opportunity to discuss your concerns in better detail, please send us an email with the best way to contact you - bhoulbrook@dcag.caThanks,The DCAG HR Team

Poor leadership/management team

There are a lot of great people who work here, but I don't think that'll last for much longer unless they make some serious changes to the management team/structure. Unfortunately, a lot of the management team are unqualified for their roles and show incredibly poor leadership. They choose to take the path of least resistance instead of actually making impactful changes to ongoing issues within the dealership (both for employees and for customers). They preach transparency and honesty, but will take any opportunity to undercut and overwork their staff. If you're an experienced automotive professional, this is NOT the company for you. They underpay, and you will be expected to perform tasks outside of your job description. If you are looking to start in the automotive industry, this is NOT the company for you. They prey on people who are new to the business and don't know they can do much better elsewhere. They use fear to talk you in to staying with them instead of actually training you properly and fulfilling the promises they have made you.
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Official response from River City Ford

31 August 2020
Hello,Thank you for the honest and open review. We understand that the hours and the ups and downs regarding compensation can be challenging within the finance role. We do know in the circumstances mentioned, that several of the finance team and their managers had plenty of conversations to address and try to come to agreements on the concerns mentioned. In addressing the turnover concern, I can assure you that the dealership's turnover rate is well below the local industry average. We do appreciate your feedback and will continue to share this information with our team. If there's an opportunity to discuss your concerns in better detail, please send us an email with the best way to contact you - bhoulbrook@dcag.caThanks,The DCAG HR Team

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Fast paced environment with high income potential

Great coworkers. I have received a lot of training during my time with them. Workplace culture is one of the main benefits of working for this company. Hardest part of the job is dealing with stressful situations on a daily basis.

Pros

Free lunch, people

Cons

Long hours
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Official response from River City Ford

31 August 2020
Hello,Thanks so much for the kind words regarding your past employment. We loved having you as part of the team. We take our culture very seriously at the dealership, and know it's the people we hire that help build that culture!We appreciate the time and efforts put forward on those stressful situations. Our employees are amazing at what they do and the time they spend to get through those situations.Wishing you all the best!The DCAG HR Team

Apply here if...

It's very easy to talk about the negatives. Dealership lifestyle is pretty much centered around conflict. Someone's car breaks down and they pretty much have two options: get it fixed ($,$$$) or buy a new one ($$,$$$). Neither of those chioces are actually fun for anyone with a tight budget. If you can figure out a work/life balance with long hours of constant (sometimes heated) interactions. This place can work for you. And don't be shy if you dont know anything about cars. That is what veteran sales guys and mechanics are for. You will learn. You will talk. You will eat the pizza lunch at the day disrupting, monthly team building rally. Seriously if you are looking for work experience I cant think of a better place. I can't recommend this as a career though. The daily grind will eventually make you move on.

Pros

Dealership life. Mechanic friends, nice cars, day disrupting monthly catered lunches

Cons

Angry customers, bringing their lives down on you, for reasons that have nothing to do with you or the dealership...
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Good company to work for.

Perks of the job - Discounts on various auto items like tires, car detailing - Team members are all great people - Interesting customers to deal with
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Toxic fixed ops area and hr

All management except the new sales manger really need replacing including the GM to ones that care the fixed operations manager is horrible let’s his click of people do whatever they want, a lot of the parts and service people go for many smoke breaks and are rarely at their desk with the exception of a couple. Before I left I got the see the worst thing a teammate got ill came back from the illness and they were pushing them out the door were not very kind to welcoming them back was a terrible thing to see. I’m guessing it’s their method to getting rid of that person wish you luck if you’re going to work here just never get ill or if you do find a new job before even thinking you’ll be welcome back thankfully I’m out that toxic place.

Pros

A few good people

Cons

Management doesn’t care
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Official response from River City Ford

26 August 2019
Hello,Thank you for your review. We would appreciate the opportunity to discuss your concerns over a phone call to see if there are any misunderstandings that may have taken place. We take our role as an employer seriously and any employee who is returning from an illness is always provided a discussion with their manager on a return to work program or any accommodations that can be made to assist with their illness to make things easier based on the employee's physician's return to work suggestions - (i.e. an adjustable desk or accommodated working schedule.)Please email us at hr@dcag.ca with the best way to contact you, should you be interested in a further conversation to address any possible misunderstandings.Regards,The DCAG HR TeamWe are sad to hear that you

Fun place to work with amazing people

Really enjoyed my time here and would be staying if I wasn't moving to another Province. The managers, advisors and all techs are personable. Just an overall enjoyable environment.

Pros

Fun atmosphere, free food at times, great managers.
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Official response from River City Ford

26 August 2019
Hello and thanks for the great review!We've really enjoyed having you as part of the team here and the fun you brought to the position!Wishing you all the best in your travels back to your home province - we'll definitely miss you and hope to stay in touch!Regards,The DCAG HR Team

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very...different experience

management was very strict and pushy. Every person who walked onto the lot was expected to be brought into the store and test drive a vehicle, and ultimately, to buy. very pushy management,. Nice people throughout the company but the role itself was tough with the management they had leading
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Official response from River City Ford

26 August 2019
Hello,Thank you for the honest and open review. We understand that a sales position can be challenging and have tough responsibilities that come along with it. We do appreciate your information and will share this with the management team to review. If there's an opportunity to discuss your concerns in better detail, please send us an email with the best way to contact you - hr@dcag.caThanks,The DCAG HR Team

Toxic work atmosphere, if the customer comes to the dealership he is not leaving without a car from them

Start the morning meeting with the rest of the sales floor team members and learn/practice sales tactics. If no customers around read and learn about vehicles features and new products. Walk the showroom floor or parking lot, be observant for anyone at anytime stepping onto the premises. If it’s a winter time clean/brush the snow on the sidewalks, cars and help out with the snow plowing of the parking lot. If you are new to the industry and you are dealing with the difficulty customers, team members or managers our helpful sometimes but when the coast is clear you are being bullied of your handling of the customers and made feel guilty for not making the sales for the dealership. In between all of this you still have to do the daily cold calling to the new or previous customer and convince them to trade their existing or buy a new car.

Pros

Saturday lunches provided, low pay, new cars

Cons

Long hours, toxic team leaders, difficult customers
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Official response from River City Ford

26 August 2019
Hi there!Thank you for your review. We hope that there is an opportunity to discuss in better detail some of the concerns that you state in your reply.We understand that the regular responsibilities of a Sales Consultant can be challenging, especially during the Winter.Please email us at hr@dcag.ca with the best contact details to reach you, should you be interested in further discussion.Regards,The DCAG HR Team

Good people, good team

I liked it here for the people. I felt over worked often, which is ok, sometimes, but the money wasn’t worth it to me. I felt they could do better for that

Pros

Team culture, lots of fun times

Cons

Long hours, it great pay for what I did
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Was fun until Bad managment descisions were made

Great Customers to deal with, sales team is honest with customers, parts team members are very knowledgeable, Technicians are very skilled but slightly privileged, Fixed Operations Management needs improvement.

Pros

no accoutability

Cons

no accountability
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Excellent Company to work

River City Ford is a great company in every experience through an inspired and empowered team. They do this through their 5 Core Values, which they foster from within their employees. •Customer Focus - They use innovation and resourcefulness to make it the easiest to do business with. •Honesty - They are dedicated to transparency and committed to integrity. •Team Work - They encourage and value everyone's contribution. •Energy - They provide a fun and exciting atmosphere. •Continuous Improvement - They are passionate towards improving the lives of their customers and team. I really these values and work towards putting in practice in my professional career.
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Good Support Staff

Poor management and process. Staff did the best with what they were given but lack of leadership and proper direction leads to multiple issues
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Overall rating

3.2

Based on 19 reviews
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Ratings by category

2.8Work/Life Balance
2.8Salary/Benefits
2.8Job security/advancement
2.5Management
3.4Culture

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