Senior Sales Representative (Current Employee) – Kitchener, ON – 28 March 2018
A typical day starts with a sales meeting then you head out on sales calls you generated. This is a micro-managed company so at the end of day you report on your daily activities. The hardest part of the job is actually closing the smaller deals ie: 1-8k deals. They are more time consuming then deals over $10k plus. The most enjoyable part of the job is meeting people and interacting with them.
If you like to drive around a lot and meet people, you may like this job.
Field Service Technician (Former Employee) – Burnaby, BC – 23 September 2015
This job involved a lot of driving, and I mean a lot. I was put in charge of a 700KM service area in Northern BC. This covered Houston, BC, all the way to Telegraph Creek, BC.
RICOH provides very good training for all employees, and will assist you if you find concepts and terminology hard to understand. There is a lot of theory behind their training, and not so much with hands-on learning. After being in the PC industry for many years, I had no issues going from business to business repairing various models of RICOH MFP's.
There were a few pitfalls with this company. Being pulled out of my service area on a constant basis to assist technicians that were falling behind in service calls. This was either due to lack of preventative maintenance, or the area was too big to handle for one technician. The quality of MFP's demised over the years, which lead to more service calls for the newer models. RICOH was aware of various design defects, and would fix them at their leisure.
Another pitfall was the lack of compensation for the wear and tear on a vehicle. The amount did not cover oil changes, flat repairs, new tires, and interior cleaning due to toner accidents. Had the compensation be better, I would have continued with this company. If you have a small vehicle, and are working in a big city, this isn't so much an issue.
Poor management, no direction, senior management even worse. Blatant favouritism . Senior management worst I've ever worked for in 25 years. Manager loves people who brown nose .They enforce a code of ethics that is a joke and do complete opposite of everything stated in there values.
Customer Service Representative (Former Employee) – Mississauga, ON – 28 April 2015
A typical day at work will result in taking on average 100 incoming calls, and most of those would be of planning and dispatching of a technician to customer office. Will would have the help of our managers and co-workers when needed. The hardest part of the job would be having an unsatisfied customer of our services on the phone. and the most enjoyable would be solving a customer problem and knowing that they left the line happy with the resolution I would have provided them.
Field Service Technician (Former Employee) – Burnaby, BC – 7 April 2015
Like any Fortune-500 company, you have to decide if being treated like a number and a source of corporate income is something you can live with.
In the beginning, you'll be constantly travelling for training purposes. if Ricoh could cut costs and attempt to cross-train every single technician on all hardware types, they would.
Yes, you are a revenue stream for the company. You'll usually end up as the the key ingredient for a salesperson.
Cost-cutting is Ricoh's biggest accomplishment. Each time a new model comes out, you find more metallic parts being replaced with plastic parts. You'll spend more time tending to service calls on newer equipment versus the older equipment.
If you get stuck in a service area that still has older IKON Canon copiers, expect to deal with a lot of frustration. There are no training courses for this equipment, and as older technicians retire, it becomes increasingly difficult to repair these machines. Management has no response to this other then to say "Suck it up, buttercup."
So yes, if you want to gain experience in this industry, look at Canon instead.
Paid benefits, routine travel, see places that you have never been to before.
Vehicle allowance does not pay for a lot of things, constantly being pulled out of service territory to assist overwhelmed techicians.
Call Centre Associate (Former Employee) – Edmonton, AB – 25 February 2015
It was very dissapointing that Ricoh made the decision to close the call centers in both Edmonton and Toronto and moved the centres down to the US. I enjoyed my work and was reasonable well paid with great benefits.
Shipping and Receiving (Former Employee) – Edmonton, AB – 17 November 2014
I really enjoyed working at Ricoh Canada I learnt quite a few things about the printer business that I wasn't aware of before from start to finnish I gained valuable insights on supply chain fulfillment.
Mail and Courier / Reprographics / Reception (Former Employee) – calgary, AB – 16 October 2014
There was usually always something to do throughout the day. I learned all the possible roles in this company that I could. The management wasn't very good. Our team was constantly micro managed, and made it very difficult to get the tasks on hand to be accomplished in a timely manner. I worked very well with my co-workers. we always worked as best as we could in a team. The hardest part of my job was to work with a manager that wouldn't let us do our jobs properly. The most enjoyable part of this job was my team, and associating one on one with the clients.
Senior Service Specialist (Current Employee) – Calgary, AB – 17 June 2014
I enjoy working for Ricoh. The thing's I have learned and achieved with this company has helped me get one more step closer to a solid career. I'm looking for less hours and more income. Even though Ricoh is an amazing place its hard to work for the amount you are paid and people you work with.
IT Support Analyst (Internship) (Former Employee) – Mississauga, ON – 7 April 2014
Productive and fun workplace. Responsible for monitoring, troubleshooting and maintaining all aspects of Ricoh Canada’s voice and data networks. This position interfaces with telcos and internal departments to troubleshoot, investigate possible solutions and follow up to ensure problem resolution. Remote desktop maintenance. IT asset maintenance. Work with Dell dispatch and close work orders
Sales Manager (Former Employee) – Toronto – 4 February 2014
Lack of focus on career development. Senior management's resource is focused on fixing growth pains and neglects training and development. This causes HIPOs to become disillusioned and demotivated and leave. Too bad.
stressful environment, unprofessional supervisors, long hours, lack of consideration for employees
shipper (Current Employee) – Vaughan, ON – 8 October 2013
Learned about picking, checking, packing and shipping the customers' orders. Also about how to deal directly with the customers, how to listen to their comments and complains and to solve them considering both the customers' interests and the company's values. All the co-workers were appalled not lose their jobs, the atmosphere was oppressive and the supervisors took the advantage of desperate workers to have a job. The hardest part of the job was at the and of the working day when we had to work under pressure to finish to ship all the orders for that day.
Long hours, to much overtime, (often from 7am to 7 pm, so 12 hours a day), poor salary.
Very poor management diferences between canadians and emigrants.
Field Technician (Former Employee) – Calgary AB – 9 July 2013
Since 2008 Ricoh had a merge with Icon and now they have a new management for the service department. I left the company for territorial reason. Started with 160 machines and end up with over 350. The service manager ask for retirement and his place was taken by the accouter of the company. No service technical support and no proper training for new technician.