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RH Employee Reviews

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Canada17 reviews
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4.0
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They have a team of fun, like-minded people which makes work fun. It is a demanding job in terms for hours and schedules and requires being flexible and having a positive attitude.
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2.0
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The leadership team was fantastic until the new gallery leader came in about 3 months ago. The environment and job security completely changed..for the worst. Over work people, under pay and micro manage worse than any place I have ever worked
Pros
Brand, clients and collegues
Cons
Micro managed, under paid for work, lack of job security
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4.0
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Working there was fun and trully enjoyed being honest to clients about the damage item they were about to purchase, Love being honest and selling.
My most memorable moments were when clients kept coming back for me and only came on the days they knew I was available.
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1.0
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Management: the leaders play favorites and flirt with the associates. Some have been fired due to misconduct. There is a large gap in communication, the leaders and boss do not care to respect your personal life nor are appreciative of the time, work and effort you commit and invest. "Design Team": there is no room to grow within the company. There is a hierarchy where you report to the design team and are continuously belittled (even though your educated could qualify as the same or more as them). The company strives to label themselves as a "design firm" but does little decor work and is only retail minded. You are not paid commission - yet the leaders only focus all meetings on sales and your goals. If you are not praised and on top you receive no acknowledgement for your accomplishments. On Boarding: The 3 week on boarding is bar far the least informing which does not set you up for success. As many leaders have resigned, the gallery is professionally an unorganized mess. They give you a handbook of all material you are to learn and you are to shadow before working independently, but they do not cover all content and will leave you on the floor without proper training. Job Description - the responsibilities of your job are VERY vague and unclear. You are only there for SALES not for design. Work Environment- incredibly hostile environment. many people have resigned and gone on leaves due to the impact on mental and physical health. My advice is to avoid this place at all cost. You will be hired as part time and fulfilling full time hours - which then leadership will make - more...
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4.0
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Restoration Hardware combines various aspects of design. From interior to Art, RH is more than just product and furniture. You are able to be surrounded by beautiful and out of the box thinkers.
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2.0
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They tell you at the beginning that you don't work on commission but later on, they will assess your performance and numbers. They cheer and applaud on associates who did a huge sale/deal. If you didn't have any, you'll be left out so that goes to show their love for a good business. It is a furniture shop after all.
Co-workers are friendly. The managers can give/refer you clients but are not always there to help you. The managers are good leaders but can play favourites so watch out of that. I worked well with my manager but the others can have their own favourite.
Pros
Furniture and restaurant discount, the workplace is beautiful, friendly people
Cons
Long Hours, Sales driven, Management is not that friendly, no career progress
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2.0
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Management needs to be changed. Employees are not looked after
Cons
Management
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4.0
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This is a fast paced work environment. People need to like being on their toes and juggling lots of different clients.

The culture is overall positive, managements intentions are good with their people.
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3.0
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Strange company culture with an almost cult-like admiration of the CEO. Company focuses too much on expansion with no proper accommodation or foundation to teach new employees enough skills to do their job properly. No commission system means that older experienced employees are overworked with no compensation and younger new employees are basically stranded while being pushed to sell sell sell. This means that employee turnover is insanely fast.

Somebodies genius idea to put it inside a mall means that the gallery doesn't close until 9 which means a 2 hour close forces employee's to stay until 11pm most nights.
Pros
food and beverage discount
Cons
lots and lots
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1.0
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For a multi-million dollar company, they pay their hard working staff peanuts. Head office puts impossible deadlines and tasks on merchandising staff. Unless you are management, you have no control, little pay and no ability to move up the ladder. Very strict dress code, out of date ordering systems (3), cannot order in Canadian dollars, nearly impossible to make Head Office happy.
Pros
flexable schedule
Cons
very strict
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1.0
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Working for Restoration Hardware, at least in the outlet setting makes you feel very much over worked and highly underpaid. As well management is out for bonuses rather than your best interest.
Cons
Pay Rate
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3.0
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It was fantastic working in an organization that not only spoke about the their core values, but made a solid attempt to act on them on a daily basis. RH took no shortcuts on the management selection process, as they understood that a person in this role can make or break the culture within the 4 walls that they manage.

Though advanced in their core values, RH often lacked the tools and resources for their Gallery Leader's to truly take hold of the entire business. Leaders were blind to product reports, which provided a roadblock in planning to truly move the business forward. Inventory management processes were also lacking.


The 20% shipping fee and exchange rate were not received well by the Canadian customer. No extra precautions were made on items shipped to Canada to ensure they arrived in suitable condition. Customer service in the U.S was often slow to react to major issues for the Canadian customer.


Overall, my experience was good, and I truly believe that if more of a focus was placed on the operational side of the business, RH would truly be an unstoppable force in Canada.
Pros
core values, people, compensation, great product
Cons
poor operations, poor head office customer service for Canadians
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1.0
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The typical work day included judgemental stares of your attire. Regardless of the high end brand names. Your are still given the once over and usually attacked for hair being out of place, a shoe needing polishing or your pants a shade to their disliking. Meanwhile, company dresscode (Business Casual) and is outlined on a poor sheet filled with images of models wearing clothing from Banana Republic. Bottom line nothing is good enough and is based on opinions from management and favoritism. Push, Push PUSH to sell is the main goal. Forget all the ideas, goals and excitement they preach in meetings and the ideologies of the core values. It all comes down to SELL. Meet the quota with no incentive by the way or else face being penalized and of course losing hours. As an abusive bullying tactic hours are used as collateral. Take vacation that you've been planning for years, come home and for the next month you receive minimal hours as a lesson to show you to never disobey management. The hardest part is seeing the company for what it really is and realizing the tactics and mind control used to keep you where they want you. Your sucked in to think its an amazing design position when its a sales job. At the end you meet some great sales staff like yourself and thats it.
Pros
Discount is nice. All non-management are great.
Cons
Cult like. Poor pay. Minimal hours, never can be fulltime.
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1.0
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So many times while working here I thought to myself, I would rather be scrubbing puke off of a public bathroom floor than be here. The core values only apply when the store leader can use them against you. You will always be wrong in any scenario. You will NOT have a life. Leaving restoration hardware was the best choice I ever made. Please- if you have any self esteem, don't apply. McDonald's pays the same if you need the money.
Pros
Discount on product
Cons
Everything else
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2.0
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Pushed to sell, make daily quotas, penalized for not making sales. No place to advance. Minimal hours given, they hire too many PT employees to compete over hours. Management from head office comes down too hard on store leaders causing a trickle effect of animosity and negative attitudes. Co-workers on the sales floor are amazing, one thing restoration hardware knows how to do is attract and obtain amazing people who are better than the position hired. Hardest part is trying to make a living while working there unless you are a manager/leader who gets full time. Otherwise you dedicate so much yet see nothing in return. You cant live off 10 hours a week.
Pros
Sales staff is amazing.
Cons
Poor leadership and head office control, poor salary, high expectations
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3.0
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Good company, many great people to work with. Some design experience.
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3.0
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The store has a homey and friendly environment. It caters to high end customers in majority who understands the beauty of restored furnishings with taste. Training was very good on how to meet the changing demands of our customers. They had product knowledge catalogues for us to learn & most of their Senior Employees were very generous helping us with the products, placing orders & more. RH owns a wonderful core values that reflects their employees who had worked with them for many years. And new ones whether full-timer or part- timer have to learn the corporate values.
I enjoyed entertaining our customer's "furry children" who shops along with them and alot of them. So we made sure that we have on stock of pet treats by the register. It was a wonderful experience working with RH even for a few months.
Pros
every morning meetings, we would have games related to core values, or getting to know you!
Cons
no promising full time job
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