High People focus, low operational focus
Gallery Leader (Former Employee) – Toronto, ON – 23 January 2015
It was fantastic working in an organization that not only spoke about the their core values, but made a solid attempt to act on them on a daily basis. RH took no shortcuts on the management selection process, as they understood that a person in this role can make or break the culture within the 4 walls that they manage.
Though advanced in their core values, RH often lacked the tools and resources for their Gallery Leader's to truly take hold of the entire business. Leaders were blind to product reports, which provided a roadblock in planning to truly move the business forward. Inventory management processes were also lacking.
The 20% shipping fee and exchange rate were not received well by the Canadian customer. No extra precautions were made on items shipped to Canada to ensure they arrived in suitable condition. Customer service in the U.S was often slow to react to major issues for the Canadian customer.
Overall, my experience was good, and I truly believe that if more of a focus was placed on the operational side of the business, RH would truly be an unstoppable force in Canada.
core values, people, compensation, great product
poor operations, poor head office customer service for Canadians