Research Now SSI Employee Reviews

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Productive and fun work place
Client Member Services (Contract) (Former Employee) –  Toronto, ON9 March 2018
A great and flexible work place, which encourages self-management. Little pressure when it comes to learning the job and doing the work. It is a very friendly and social environment!
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Productive and fun workplace
Bilingual Member Services Executive (Former Employee) –  Toronto, ON3 September 2015
Friendly management
learn a lot about customer service and online surveys
social activities
fun place to work at

the manager was very human and profesional
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Started sweet, ended sour.
SURVEY PROGRAMMER (Former Employee) –  Toronto, ON15 May 2014
When I started at RN, I was quite happy with my job. Over the year that I was there, an office was opened in India. That office had been reporting that it was doing things 100% correct 100% of the time. So the director of survey programming figured that if that office could do it, why couldn't other offices? So he implemented "FTR" (first time right). Soon after, clients began to complain that the surveys that came out of India weren't correct and there was a huge problem. So we found out that the office in India had lied about their numbers. Well, the director of Survey programming decided to keep the "FTR" policy that was based on a lie. Then they decided to attach 2 programmers from India to one senior programmer from either Toronto or Plano and that Sr. Programmer would oversee what the India programmers did. The whole thing is a farce. They even lie to their clients about who programs the surveys saying it was the senior programmer when in actuality it was the India programmers. Unlike other places I've worked since leaving this cesspool have focused on things that you've done well and actually help you improve what needs to be improved. RN only focuses on what you've done wrong and they make you feel terrible for it. You basically get pulled in a room by your TL and told "Do better or you're fired" and offer no help to get you to improve. There are so little opportunities to advance in this company that it's utterly ridiculous. The only part about my time there that I enjoyed was some of the people and the community service days. I made some great friends from this job.  more... Stay away from this place. It won't be good for you or your career.  less
Free soda machines, community service days
Politics, lies, bogus policies, incompetent senior management
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Overall rating

Based on 41 reviews

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3.5Work/Life Balance
2.8Job Security/Advancement

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