cross training provided: training for customer service and sales constantly upgrading to a professional standard
Inside Sales (Former Employee) – Toronto head office – 18 February 2013
I appreciated the training provided at Reliance from a Call center agent to being a lead in team building and being recognized as a top performer. Extra projects were given to me because mgmt recognized a creative approach to my sales presentation. As well , promotion within to eventually become an outside Reliance Home Comfort advisor in heating and cooling was also opened to me, which I gladly recieved.
Customer Service Representative and Data Entry (Former Employee) – Oshawa, ON – 20 April 2018
I worked at Reliance Home Comfort doing data entry cleanup and reviewed customer history pertaining to communication with the company as well as product purchase history. I also worked on the phones receiving inbound calls when customers had a customer service need. I learned valuable communication skills here as well as how to deal with customer resolutions.