RELIANCE HOME COMFORT Employee Reviews

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Sale oriented mentality company
Service Technician (Former Employee) –  Burlington, ON2 September 2018
Dont waste your time here.!!.This company cares only about sales for HVAC products and plans. Tons of pressure for service techs and installers to get sales leads . Micromanagement to the extreme and very lack of training to serve new equipment You have to learn on your own basically...company is growing like crazy but the pay to techs doesnt reflect that specially for task people and installers compare to other companies....High levels of stress every day and bad schedule hours..No moral ethics at all when it comes to sell products to customers....Just sales ,sales and more sales !!!!
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80 hours of unpaid course work for a job that offers 2-3 hours per week to start
Customer Service Representative (Former Employee) –  Work from Home23 August 2018
Unrealistic expectations for anyone to remember all the detail in training... but if you are willing to pitch a sale to every caller, you will make it.

If not, you will have spent over 80 hours for a job that is constantly threatened for not meeting unrealistic handle time and for unrealistic sales.
Pros
pick your hours
Cons
not worth your time
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Favoritism
Accounts Receivable Agent (Former Employee) –  North York, ON23 August 2018
I worked in Accounts Receivable for a couple of years and it was terrible. The supervisors and Managers are like highschool mean girls. They hire on friends and treat the agents like dirt. Dont waste your time with this place. Your better off somewhere else, trust me! The Accounts Receivable manager took away salary from people working there for 10+ years. They literally like to just control everything about you.
Pros
Give aways here and there
Cons
Shift bid (meaning your shift can change every 3 months), salary, bonus structure
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amazing place to work
water heater service tech (Current Employee) –  Whitby, ON10 August 2018
great people and amazing bosses
given everything that was needed to complete the job
help was available whenever needed
very knowedgeable co workers
amazing company
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Productive
Customer Service Representative (Former Employee) –  Oshawa, ON9 August 2018
Excellent management. Friendly staff. Productive environment. Well, run. Loved working here. 10/10 would work here again. Highly recommended for any hardworking, people-oriented person.
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Need to be a sales person
Customer Service Representative (Former Employee) –  Work from Home7 August 2018
Do not join Reliance, unless you can get at least 20 sales per week, which is next to impossible. If you do not, you will either lose your job or get a maximum of 5hrs per week only. I worked for this company & got on average 15 sales per week & still only got 5hrs per week. Unless you push customers to buy plans, you will not succeed in this company. My recommendation is if you can find other work besides this than do so. Also, if you sell upgrades you do NOT make commission, & ONLY on NEW plans. The company is very misleading & decieving. Your calls are monitored & if the QAPF doesn't rate you high enough, it counts against you, so therefore you won't be anymore hours. Highly NOT recommended. Not to mention, there are multiple mandatory meetings & if you don't attend then you get fired.
Pros
N/a
Cons
Not enough hours, pushy QAPF's
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If youre not a Sales person dont bother applying
Customer Service Representative (Former Employee) –  Brampton, ON3 August 2018
Main focus of this company is to sell they don't care about customer's needs. Its all about making a sale on every call. If you aren't aggressive enough to stuff the protection plan down a callers throat or talk people into buying new equipment they don't need then they'll let you go. End of the day your calls are scored based on the # of sales you managed to get in your shift. That's another thing, when business is slow there are no hours available for work. Imagine being scheduled 5 hrs per week for an entire month!
This job was a joke!!!!
Pros
None
Cons
Everything
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lacking customer focus
technician (Former Employee) –  London, ON17 July 2018
Goal would be to condemn every customers equipment to drive up sales. Had to use scare tactics to bully customers into agreeing to a sales Adviser visit.So much for being trusted advisers,too bad. The name Reliance is now a name that make most people angry and resentful.
Pros
great co workers
Cons
not customer focused.
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Smoke and Mirrors
Regional Sales Coordinator (Former Employee) –  Toronto, ON12 July 2018
Company does not have a synchronized direction. Lack of communication and poor leadership. No one want to see you improve, just do your job! FIOFO is there moto.
Pros
Non
Cons
No appreciation for people
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Very Corporate atmosphere
Home Comfort Advisor (Former Employee) –  Edmonton, AB14 June 2018
Immoral practices, bad managers, misleading customers is a day-to-day practice, get the customers' money and get out would be a normal motto. Just unfair sales tactics.
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Valuable Experience Gained
Customer Service Representative and Data Entry (Former Employee) –  Oshawa, ON20 April 2018
I worked at Reliance Home Comfort doing data entry cleanup and reviewed customer history pertaining to communication with the company as well as product purchase history. I also worked on the phones receiving inbound calls when customers had a customer service need. I learned valuable communication skills here as well as how to deal with customer resolutions.
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Fine company
Gas Technician (Former Employee) –  Whitby, ON19 March 2018
Was a revolving door of employees, but decent to work for. glass ceiling is not high enough and lots of talk of advancement, with no action from up above
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good work family
Home advisor (Current Employee) –  Burlington, ON11 March 2018
Very high pressure environment. commission is great...budgets are unattainable, and management is very strick . hours are long, and they expect you to work seven days a week.
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Great Place to work
Workforce Planning Analyst (Current Employee) –  Cambridge, ON12 February 2018
Great company. Great people. Great job. Great training. Lots of opportunity for advancement.
My position is stressful yet rewarding. Love every minute.
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Decent Company
Inside Sales Representative (Current Employee) –  Scarborough, ON31 January 2018
This is a good company one of the Fortune 500, depending on your position in the company there is stability and comfort in the company. With that said there isn't a lot of growth opportunity available
Pros
paid breaks
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Good Company
Retention Inside Sales (Former Employee) –  Cambridge, ON18 January 2018
Its a very good company to work for, they pay very well. Take a lot of calls but then it dies down, when the off season comes for HVAC and Water Heaters.
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fun and engaging
Sales Representative & Service Advisor (Former Employee) –  North York, ON10 January 2018
I really enjoyed working at Reliance. When I worked there the location and team were new so we were a small close knit team. The management was great, they were fun and energetic and made a call centre job as enjoyable as possible.
Pros
culture and scheduling
Cons
pay
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Pathetic company
Plumber (Former Employee) –  Cambridge, ON2 January 2018
This company is a huge joke. Was interviewed and given a start date then was told no job. They pump you up with all these great company benefits and bonuses but then just flip you off. Would never give them the time a day and when I see there product I always tell the homeowners to get rid of it as you are wasting your money. If I were you and you were thinking about applying, think again. Not worth the headache.
Pros
There are none
Cons
They lie
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Great pay but high sales pressure
Home Comfort Advisor (Former Employee) –  Brantford, ON17 December 2017
The management expectations are that you are available 24/7 to go to appointments. Yes it's great that the appointments are provided to you, but sometimes they are scheduled back to back on the other side of your territory! Long hours in the car.
Leads also filtered to high producers so newbies struggle. Leads also moved around by management to ensure top producers hit targets before others. Had to fight to keep leads from other greedy sales reps.
Very poor initial training and You have to find out from co-workers how to do the job if you are fortunate enough that they will help you!
High pressure to only rent HVAC as company makes more revenue vs a sale.
Micro-management to the extreme.
Good company culture if you are in a job other than sales!
Service techs and installers and warehouse runners were the go-to people for helping you and they were awesome.
Good money but high pressure and no work-life balance!
Pros
Good commissions
Cons
High sales expectations, very long hours
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Unexperienced "managers" who are yes men for the higher ups
Sales Representative (Former Employee) –  Calgary28 November 2017
3 weeks mandatory trading was a showy brain wash session in renting equipment. Very minimal practical HVAC sales training. The company looks for young people that will blindly buy in to the rip off mind set.

Sales manager was only about numbers, micromanaged. They would call several times a day at all hours, Late nights (after 11p.m. and during schedule time off ) to check up on. Expected you to be available 7 days a week at all hours.

You could be top in sales but if you don't get rentals you were cut off leads. They would advertise sales but pushed pushed pushed rentals. The "scheme" for rentals was a showy dazzle of math to convince clients that they were stupid if they actually wanted to just buy outright.
Pros
Pay.
Cons
Constant micromanaging. Dishonest practises
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Overall rating

3.2
Based on 91 reviews
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3.1Work/Life Balance
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