RELIANCE HOME COMFORT
RELIANCE HOME COMFORT Employee Reviews
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Valuable Experience Gained
Customer Service Representative and Data Entry (Former Employee) – Oshawa, ON – 20 April 2018
I worked at Reliance Home Comfort doing data entry cleanup and reviewed customer history pertaining to communication with the company as well as product purchase history. I also worked on the phones receiving inbound calls when customers had a customer service need. I learned valuable communication skills here as well as how to deal with customer resolutions.
Decent Company
Inside Sales Representative (Current Employee) – Scarborough, ON – 31 January 2018
This is a good company one of the Fortune 500, depending on your position in the company there is stability and comfort in the company. With that said there isn't a lot of growth opportunity available
Pros
paid breaks
fun and engaging
Sales Representative & Service Advisor (Former Employee) – North York, ON – 10 January 2018
I really enjoyed working at Reliance. When I worked there the location and team were new so we were a small close knit team. The management was great, they were fun and energetic and made a call centre job as enjoyable as possible.
Pros
culture and scheduling
Cons
pay
Pathetic company
Plumber (Former Employee) – Cambridge, ON – 2 January 2018
This company is a huge joke. Was interviewed and given a start date then was told no job. They pump you up with all these great company benefits and bonuses but then just flip you off. Would never give them the time a day and when I see there product I always tell the homeowners to get rid of it as you are wasting your money. If I were you and you were thinking about applying, think again. Not worth the headache.
Pros
There are none
Cons
They lie
Great pay but high sales pressure
Home Comfort Advisor (Former Employee) – Brantford, ON – 17 December 2017
The management expectations are that you are available 24/7 to go to appointments. Yes it's great that the appointments are provided to you, but sometimes they are scheduled back to back on the other side of your territory! Long hours in the car.
Leads also filtered to high producers so newbies struggle. Leads also moved around by management to ensure top producers hit targets before others. Had to fight to keep leads from other greedy sales reps.
Very poor initial training and You have to find out from co-workers how to do the job if you are fortunate enough that they will help you!
High pressure to only rent HVAC as company makes more revenue vs a sale.
Micro-management to the extreme.
Good company culture if you are in a job other than sales!
Service techs and installers and warehouse runners were the go-to people for helping you and they were awesome.
Good money but high pressure and no work-life balance!
Leads also filtered to high producers so newbies struggle. Leads also moved around by management to ensure top producers hit targets before others. Had to fight to keep leads from other greedy sales reps.
Very poor initial training and You have to find out from co-workers how to do the job if you are fortunate enough that they will help you!
High pressure to only rent HVAC as company makes more revenue vs a sale.
Micro-management to the extreme.
Good company culture if you are in a job other than sales!
Service techs and installers and warehouse runners were the go-to people for helping you and they were awesome.
Good money but high pressure and no work-life balance!
Pros
Good commissions
Cons
High sales expectations, very long hours
Unexperienced "managers" who are yes men for the higher ups
Sales Representative (Former Employee) – Calgary – 28 November 2017
3 weeks mandatory trading was a showy brain wash session in renting equipment. Very minimal practical HVAC sales training. The company looks for young people that will blindly buy in to the rip off mind set.
Sales manager was only about numbers, micromanaged. They would call several times a day at all hours, Late nights (after 11p.m. and during schedule time off ) to check up on. Expected you to be available 7 days a week at all hours.
You could be top in sales but if you don't get rentals you were cut off leads. They would advertise sales but pushed pushed pushed rentals. The "scheme" for rentals was a showy dazzle of math to convince clients that they were stupid if they actually wanted to just buy outright.
Sales manager was only about numbers, micromanaged. They would call several times a day at all hours, Late nights (after 11p.m. and during schedule time off ) to check up on. Expected you to be available 7 days a week at all hours.
You could be top in sales but if you don't get rentals you were cut off leads. They would advertise sales but pushed pushed pushed rentals. The "scheme" for rentals was a showy dazzle of math to convince clients that they were stupid if they actually wanted to just buy outright.
Pros
Pay.
Cons
Constant micromanaging. Dishonest practises
Stressful, dysfunctional
Workforce Planning Analyst (Former Employee) – Cambridge, ON – 12 October 2017
I did not enjoy working at Reliance. Employees are at each others throats and every department as well as management from all core branches are all looking to pass the torch when a problem arises and are quick to find someone to blame. No option for shift rotation was ever provided. The work was very fast paced and required a lot of multi tasking. I developed strong prioritization skills while working there
Got to work at home
Customer Service Agent (Former Employee) – Toronto, ON – 13 September 2017
I learned a lot about water heaters and how to deal with different types of customers. I got to pick my own hours and the incentives were pretty good too.
Pros
picked own hours
Cons
had to sell insurance
Bad Intentions and a negative workplace environment
Home Comfort Advisor (Former Employee) – Cambridge, ON – 24 August 2017
The name Reliance, brings overall a high level of trust with clients. However, the style of management produces a high level of toxic results (sick leaves, poor inter personal relationships etc) within the employees. Very high stress.
many broken promises and deliberate lies.
I personally am very disappointed with the interference by management and employees that interfered with my success and overall accomplishments there.
many broken promises and deliberate lies.
I personally am very disappointed with the interference by management and employees that interfered with my success and overall accomplishments there.
Family Environment
Operations Supervisor (Former Employee) – Oshawa, ON – 10 August 2017
When you start a Reliance Home Comfort, you are not walking into a job, you are walking into the open arms of family. You are guided every step of the way to achieve nothing but success in your new role. The only person that can slow you down is you. There are many opportunities to pursue and an incredible amount of support to assist you in your career path.
The Management team is first class.
The hardest part of the job was working with customers who seem to think that the technicians are waiting outside their door when one of their services fails.
The most enjoyable part of the job is walking into work each day and seeing nothing but smiling faces which motivated me to excel in my position.
The Management team is first class.
The hardest part of the job was working with customers who seem to think that the technicians are waiting outside their door when one of their services fails.
The most enjoyable part of the job is walking into work each day and seeing nothing but smiling faces which motivated me to excel in my position.
Pros
Family
Cons
Personally, I have nothing, sorry :)
Fun and Produvtive work environment
Gas Technician (Current Employee) – Mississauga, ON – 31 July 2017
A place of stability and consistent work hours with proper compensation. Working alongside knowledgeable technicians who are willing to help and will to receive help. Management that goes above and beyond to provide you with the tools to succeed.
easy work
Customer service/ Work at home (Current Employee) – Lockeport, NS – 18 June 2017
receiving calls from cx wanting service done on their rental water heater or furnaces, troubleshooting possible issues and instruction to turn equipment off
Pros
work from home
Cons
not many hours
Purely a marketing compny pretending to be an HVAC company.
Comfort Advisor (Former Employee) – Brantford, ON – 15 June 2017
If you become a Home Comfort Advisor, they train you ONLY to sell or rent equipment. You sometimes arent even sure HOW things work and if you ask, you never get a reply.
My boss was never available as he was also a volunteer firefighter. Whenever I was working, he was not. So when needed, it was too late.
My boss was never available as he was also a volunteer firefighter. Whenever I was working, he was not. So when needed, it was too late.
Pros
Good commissions
Cons
Poor training, poor product lines.
Worst Place I've ever worked
Home Comfort Advisor (Former Employee) – North Bay, ON – 20 May 2017
Very poor management focused only on the sale and their "numbers". Extremely long work hours and too much travel with no compensation. Very stressful with management calling or emailing many times a day to see what you're "doing" and how many "wins" you have(micromanaging). Initial training is excellent but no follow-up. If you have a problem with a customer etc. , you're pretty much on your own. Unrealistic expectations and sometimes driving 2 hours out of your assigned territory just for a "quote". Very high pressure job and no time off with the 7 days a week, 10 am-10 pm work day. No work life balance.
Pros
Good pay, expenses covered
Cons
Long hours, high pressure management, stressful, no support
Fast paced. Friendly environment
Dispatcher/Customer Service (Former Employee) – cambridge – 10 May 2017
I loved everything about my job , friendly environment, I learned alot about working with customers and dealing with upset customers and about water heaters and other equipment.