RELIANCE HOME COMFORT Employee Reviews

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5.0
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overall busy due to customer demand of service. Enjoyable work enviornment
Client Representative/ Parts & Asset Control (Former Employee) –  Hamilton, BM5 January 2019
Continuous work volume between dealing with outside customer care for service and daily duties to assist with service technicians and their work load, organizing schedules to meet service demands.

Some seasons a little more demanding however overall a great work environment. Fair treatment to all employees and access to any required training.
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5.0
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Great culture
Administrator (Current Employee) –  Toronto, ON20 December 2018
Reliance has a great work culture and always finds ways to give back to the community. The company may not be a super large corporation but it sure operates like one, with tools and resources in place to help employees be successful and help the business grow. Everyone in the company works as one big team and the CEO is very personable.
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5.0
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amazing workplace environment with an incredible CEO and team
ESCALATION ANALYST (Current Employee) –  Toronto, ON29 November 2018
The company has been great to me since day one. I love working on customer service helping people. Reliance is the type of company that supports the employees to achieve personal growth, the roles and what you do everyday makes a huge difference, creates job security, offer products but also we help people and get to make friends while helping promoting our products.
Pros
great work culture
Cons
far away locations
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1.0
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Reliance Home Comfort
Customer Service Representative (Current Employee) –  Reliance home comfort19 November 2018
Unrealistic AHT (Average Call Handling Time) 300/340 seconds/ call. Which includes callers complete verification, resolution of the issue by searching reliance online documents and if the answer is not their ask in the chat room which itself takes 2 to 3 minutes for a reply, then booking appointment, repeating what has been booked to the customer and then have to pitch sales on every call. Very long holds with other departments to accept the transfer of the customer or try to get an answer of their query which is related to other departments which can easily makes a call 10 to 15 and some times 20 or 30 minutes long. They have system issues on almost daily basis which increases the Call Handling Time and there is nothing you can do about it. Sales incentives can be lost very easily if you are not keeping a record and/ tracking them because they easily miss your sales even though every thing is recorded in the system and you wont get paid for all the hard work you put in and the time wasted to pitch a sale. If your working during the hours are posted for the next week...you won't be able to select enough hours which can lead to having less than 15 hrs/week meaning getting close to loosing a job for not meeting minimum hours requirement.
Unpaid mandatory meetings which are Atleast for an hour long.
Pros
Work from home
Cons
System issues, unrealistic AHT, very strict on number of sales, missing the right number of sales, very long holds with other departments.
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5.0
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Career path with opportunity
Technician (Current Employee) –  London, ON18 November 2018
I have worked for many different HVAC companies. Reliance is the only company that gives lots of perks.

As a technician your ticket renewals are paid for, work boot allowance, all tools (including hand tools) supplied, truck, phone, benefits, pension. Good Safety practices. If you want to advance all training, courses and college are paid for. When in trade school they even top up your wages!

Yes you are required to hit certain metrics but that is part of work. We are getting paid to do it.

The smaller HVAC companies offer none of this.
Pros
As a technician your ticket renewals are paid for, work boot allowance, all tools (including hand tools) supplied, truck, phone, benefits, pension. Good Safety practices. If you want to advance all training, courses and college are paid for. When in trade school they even top up your wages!
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1.0
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False promises disrespectful managers
Technician (Former Employee) –  Tech22 October 2018
Managers talk down to you like they own you. Untrained managers no help no growth. Flase promises bad practices. No team mentality always union vs management mentality. HORRIBLE experience this last year. You feel like your jobs on the line everyday.
Pros
The incentives
Cons
Management
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1.0
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If your a professional tradesman, stay away from reliance calgary!
HVAC (Former Employee) –  Alberta15 October 2018
Management has little knowledge on equipment, almost none on how it is installed nor the time it takes to do so. Management is immature and talks behind employees backs to other employees. Nothing is in stock and installers are expected to spend multiple hours on day of install to get said items. Sales are completely useless and have no idea about any aspect of their job and creates more work for everyone else while still being paid the same amount of money. Multiple occasions where customers have threatened sales personnel when installers arrive for multiple reasons. Some of these reasons include being pushy, not being able to speak or understand English, insulting previously installed equipment in customers homes ect... Installers are constantly saving jobs for reliance (sales reps) and are not compensated for doing so. Given broken tools to do jobs which both don't work and are a safety hazard. Hiring both installer's and service techs not mentally or physically equipped to do a proper job. Reliance likes to hire those with a single ticket to do multiple trades or no tickets in order to pay as little as possible. Not disciplining staff members for being high on duty while operating a company vehicle. Shop boy is lazy and has no working knowledge of any trade and therefore is incapable of doing the job and creating work for everyone else. Shop boy some how is able to dictate what little she does to management and forces the skilled educated tradesman to do even more. Paid overtime is a bonus seeing as you have to do so much more work then what your job description is and  more... extends your day significantly. They also like to screw up a job the day before, not say anything and have you come in just to send you home first thing in the morning. That is how much they care about you and your personal life. Both management and sales reps consistently sets people up to fail by lack of knowledge and complete ineptitude. Paperwork that is supposed to indicate what the job entails, what material is needed, what type of equipment is being installed is rarely available in its entirety or even on time for that matter. Sales reps/office admin can't even get the customers address's done properly. Alberta Industry Training (AIT) has visited reliance Calgary multiple times due to COMPLIANCE issues. This should help identify the type of scabby process's that they like implore/demand you to do. If you're a pretty USELESS individual and your character is questionable at best, this is the place for YOU! If you have a healthy work ethic and you are capable of doing what you went to school for, I suggest looking elsewhere for employment. Don't let them persuade you with how they are a 500 million dollar profit a year company blah blah.. They do that on the backs of their employees while lying to customers. Do every small business and customer in Alberta a favour by not getting yourself involved with these scam artists! Hopefully we can kick them back to Ontario where they belong!  less
Pros
paid overtime
Cons
Management without experience, management making false promises to both customers and employees, managers talking negatively behind employee's backs, improper tools for the job, improper work vehicles for combined tasks, expectations vs rate of pay, Ontario based business with Ontario type delusions of grandeur and ineptitude.
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1.0
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What a Joke this company is......
Plumber (Former Employee) –  Richmond Hill, ON9 October 2018
I would rather go work at McDonald's than work at this company ever again. Low pay, crazy shifts and hours. If you don't sell anything than you are pretty much gone. They do not care about what trade knowledge you have. It all comes down to sales. Good luck to whoever wants to work here.
Pros
None
Cons
I wouldnt have enough space to write down everything
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1.0
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Sale oriented mentality company
Service Technician (Former Employee) –  Burlington, ON2 September 2018
Dont waste your time here.!!.This company cares only about sales for HVAC products and plans. Tons of pressure for service techs and installers to get sales leads . Micromanagement to the extreme and very lack of training to serve new equipment You have to learn on your own basically...company is growing like crazy but the pay to techs doesnt reflect that specially for task people and installers compare to other companies....High levels of stress every day and bad schedule hours..No moral ethics at all when it comes to sell products to customers....Just sales ,sales and more sales !!!!
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1.0
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80 hours of unpaid course work for a job that offers 2-3 hours per week to start
Customer Service Representative (Former Employee) –  Work from Home23 August 2018
Unrealistic expectations for anyone to remember all the detail in training... but if you are willing to pitch a sale to every caller, you will make it.

If not, you will have spent over 80 hours for a job that is constantly threatened for not meeting unrealistic handle time and for unrealistic sales.
Pros
pick your hours
Cons
not worth your time
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1.0
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Favoritism
Accounts Receivable Agent (Former Employee) –  North York, ON23 August 2018
I worked in Accounts Receivable for a couple of years and it was terrible. The supervisors and Managers are like highschool mean girls. They hire on friends and treat the agents like dirt. Dont waste your time with this place. Your better off somewhere else, trust me! The Accounts Receivable manager took away salary from people working there for 10+ years. They literally like to just control everything about you.
Pros
Give aways here and there
Cons
Shift bid (meaning your shift can change every 3 months), salary, bonus structure
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5.0
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amazing place to work
water heater service tech (Current Employee) –  Whitby, ON10 August 2018
great people and amazing bosses
given everything that was needed to complete the job
help was available whenever needed
very knowedgeable co workers
amazing company
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5.0
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Productive
Customer Service Representative (Former Employee) –  Oshawa, ON9 August 2018
Excellent management. Friendly staff. Productive environment. Well, run. Loved working here. 10/10 would work here again. Highly recommended for any hardworking, people-oriented person.
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1.0
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Need to be a sales person
Customer Service Representative (Former Employee) –  Work from Home7 August 2018
Do not join Reliance, unless you can get at least 20 sales per week, which is next to impossible. If you do not, you will either lose your job or get a maximum of 5hrs per week only. I worked for this company & got on average 15 sales per week & still only got 5hrs per week. Unless you push customers to buy plans, you will not succeed in this company. My recommendation is if you can find other work besides this than do so. Also, if you sell upgrades you do NOT make commission, & ONLY on NEW plans. The company is very misleading & decieving. Your calls are monitored & if the QAPF doesn't rate you high enough, it counts against you, so therefore you won't be anymore hours. Highly NOT recommended. Not to mention, there are multiple mandatory meetings & if you don't attend then you get fired.
Pros
N/a
Cons
Not enough hours, pushy QAPF's
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1.0
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If youre not a Sales person dont bother applying
Customer Service Representative (Former Employee) –  Brampton, ON3 August 2018
Main focus of this company is to sell they don't care about customer's needs. Its all about making a sale on every call. If you aren't aggressive enough to stuff the protection plan down a callers throat or talk people into buying new equipment they don't need then they'll let you go. End of the day your calls are scored based on the # of sales you managed to get in your shift. That's another thing, when business is slow there are no hours available for work. Imagine being scheduled 5 hrs per week for an entire month!
This job was a joke!!!!
Pros
None
Cons
Everything
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1.0
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lacking customer focus
technician (Former Employee) –  London, ON17 July 2018
Goal would be to condemn every customers equipment to drive up sales. Had to use scare tactics to bully customers into agreeing to a sales Adviser visit.So much for being trusted advisers,too bad. The name Reliance is now a name that make most people angry and resentful.
Pros
great co workers
Cons
not customer focused.
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1.0
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Smoke and Mirrors
Regional Sales Coordinator (Former Employee) –  Toronto, ON12 July 2018
Company does not have a synchronized direction. Lack of communication and poor leadership. No one want to see you improve, just do your job! FIOFO is there moto.
Pros
Non
Cons
No appreciation for people
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1.0
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Very Corporate atmosphere
Home Comfort Advisor (Former Employee) –  Edmonton, AB14 June 2018
Immoral practices, bad managers, misleading customers is a day-to-day practice, get the customers' money and get out would be a normal motto. Just unfair sales tactics.
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3.0
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Nice people to work with. Lots of activities.
Accounts Receivable (Current Employee) –  Toronto6 May 2018
Good working hours, hectic and sometimes stressful. Co-workers are nice and helpful. Salary is very low in comparison to the same job with other company's. Training is poor and needs improvement.
Pros
Good working hours.
Cons
Very poor training
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4.0
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Valuable Experience Gained
Customer Service Representative and Data Entry (Former Employee) –  Oshawa, ON20 April 2018
I worked at Reliance Home Comfort doing data entry cleanup and reviewed customer history pertaining to communication with the company as well as product purchase history. I also worked on the phones receiving inbound calls when customers had a customer service need. I learned valuable communication skills here as well as how to deal with customer resolutions.
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Overall rating

3.2
Based on 101 reviews
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3.1Work/Life Balance
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