Red Lobster is falling apart
Server/Cook/Cashier (Former Employee) – Windsor, Ontario – 26 February 2019
The Windsor Red Lobster ran with precision for 30 years and then there was a change in management. The management is very weak and contributing to the decline of a wonderful restaurant. The company refused to pay their cooks a fair wage so all the best cooks went to other restaurants. The result is customers waiting ridiculous times to get their food. When it arrives some things will be missing, and others will not be not cooked properly. Also many items will arrive cold. This is not the fault of the server but of weak cooks and incompetent management who cannot even run a shift without problems. They do not order items that are needed such as bread baskets and crab crackers - so you might get something dirty just used by another table. Also the handheld credit card machines often do not work. All the SNAFUs that customers face are NOT the fault of the server. But the management refuses to take responsibility or address any of the underlying issues. Instead of taking care of problems, servers are put under a microscope, demoralized in reviews, and blamed for the poor performance of line cooks and managers. All these nightmares began with the promotion of the new General Manager. She SUCKS!!! But she is a nice lady.
most staff are good hard working people
Management is too weak and needs to be changed