There is no typical day at work because everyday is different. Everyday is an adventure. It just depends on the crisis at hand on that specific day. I've learned a lot about people and their needs, how important social services for our society. We try to make it light-hearted. We all need a great sense of humour to keep people happy and focused as their lives have been through many obstacles. The hardest part of the job is seeing how a person can be worn down by the life experiences, but it is also when they become the most resilient, which is the most enjoyable part of the job.