Enjoyed working and residing at this beautiful place. Great experience.
Resident Manager (Former Employee) – Toronto, ON – 1 November 2018
Managed a luxury high-rise building of 479 apartments in down town Toronto. Tenant Services - Assist and administer lease agreements. - Dispatch tenant work orders; Maintain tenant work order e-mail. - Handle tenant, vendor and prospective tenant walk-ins. - Assist with tenant and vendor related interface as needed. - Assist District Manager with tenant relations as required. Administrative Duties -Assist Property Management with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services. -Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs. -Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information. -Provide high quality of customer service, update and maintain current daily and emergency tenant contact lists and tenant information manuals. -Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information. -Process correspondence for tenants, contractors and other third parties for Property Management staff. -Maintain and update insurance certificate files for all contractors performing work at the properties. -Assist with the scheduling of contractor work and coordinate with tenants. -Contribute toward overall office operational needs by helping tomore... provide phone coverage, ordering supplies. -Maintain and update as necessary all tenant contact information, after hour access. -Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing. -Handle miscellaneous assignments as requested by management -Maintained highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and PO's. -Assisted property manager as needed on special projects. -Assist with the coordination of rent/lease collections.less