There are a lot of upsides to working in the advice centre.
- 9 weeks of paid training, the most call handling training you will get in any job where you are on the phone.
- weekly meeting with your manager to discuss your progress and areas that need improvement. It gives you the opportunity to change poor habits before they become a serious issue.
- high focus on career development, you get many opportunities to scope out other positions in the company for your next career move, management gives good feedback on how to work towards your goals.
- you have access to your own stats at any time so you can monitor your own progress. Some results appear daily and some on a weekly basis, but most workplaces don't give you access to your own stats.
- There is a heavy focus on networking events which can be a bit stressful at times.
- There is a bit of an in crowd mentality for certain employee committees which makes joining feel a bit inaccessible to people who are less socially outgoing.
- some team activities could be voluntary. People do better at planning team events if they actually want to be doing those things.
Overall though, it is a pretty great place to work. Expectations are mostly reasonable and most people are pretty fun to work with. It is not an easy job though, if you are looking for a job where you can slack off this isn't it.
Good pay, benefits, career development