Although we are all clients, the Cards Advisor role is way too focused on the client service experience (aka Sales & micro managing to ensure sales are met).
In a nutshell, the advice centre role cares more about meeting sale targets rather then employees concerns. Employees are over worked, micro managed, not appreciated for their efforts, and a noticable difference is sensed in managements approach with the high performers and low performers. This role takes a toll on people and i do not recommend it to anyone who cares about their mental health.
Micro managed, High call volumes, No appreciation, Over workes