Audit every branch and its management culture towards day-to-day work behavior. More empathetic management than micromanagement with no competence behavior.
Provide more opportunity to move between divisions of RBC and achieve a better role
Treat staff as humans and not just premium generators with no other personals needs.
Advancement based on relation is letting the good ones leave.
Give chance to deserving staff to advance their career
Salary, Security and Benefits
Get to know the staff behind the counter
Nothing they can do
Listen to your employees and be considerate when approaching CSRs to meet quotas
Greater opportunity advancement; promotions should be based on meritocracy and ability rather than seniority