Rapport Credit Union
3.6 out of 5 stars.
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Rapport Credit Union Employee Reviews

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4.0Work-life balance

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Awesome work life balance

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Great work life balance with only having to work Monday-Friday, 8ish-4ish. This schedule is unheard of in this financial services industry and a great plus to working for Rapport. Extensive benefits package at no cost to the employees which covers health, dental, and paramedical. Rapport is willing to aid in your professional development if you are interested in growing in your career. Lots of opportunity to provide feedback to management via frequent department, communication, and corporate culture surveys. Being a small institution with less than 100 employees, sometimes cross training and covering other desks is requested.
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Official response from Rapport Credit Union

6 February 2020
Thank you so much for taking the time to submitting your review. At Rapport we continue to work on becoming an employer of choice; making sure our employees have a good work-life balance and have the coverage's they need is part of that commitment. Asking for feedback and providing employees with personal development opportunities is how we will move forward together. We know that when we have engaged employees, the company, our members, and all employees thrive. Thank you for your feedback!

Toxic workplace

Very negative work environment. Little to no training. Also this company is worth looking into before you work for them. Review their history. They are not somewhere I would recommend anyone ever to work. Do not expect your co workers to be helpful or caring in anyway. You are on your own to learn every aspect of this role including the internal software programs.

Pros

N.a

Cons

Toxic atmosphere
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Insights into Rapport Credit Union

Based on 3 survey responses
What people like
  • Ability to meet personal goals
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Sense of belonging

Progressive Environment

It is great place to start your career in banking industry. Supervisors and Managers are always very supportive and guide you in right directions. Work hours are pretty good with lots of health benefits.
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Great Place to Learn and Grow

Rapport Credit union is a great place to work, learn, and grow in the Financial Services Industry. You get to work with some very knowledgeable and experienced people in the industry and the credit union culture who care and want to help employees. There is a good team work environment in branch and across different departments. Great work life balance. Good benefits with health, dental, vision, and company pension. Rapport provides plenty of training, and have frequent meetings to introduce campaigns or products with the ability to provide feedback and ask questions. Managers, provide support, mentorship, and make themselves accessible, in helping meet goals and targets. Having worked at Rapport Credit Union for 5+ years, I have seen firsthand Rapport encourage, support, and deliver in providing professional growth within the company. Rapport continues to constantly improve in technology, policy and procedures, communication and transparency with employees.

Pros

Working Hours. Benefits. Work environment. Training and professional development.

Cons

Technology, a lot of manual work but improving. Few Locations. No bonus or Commission pay.
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Official response from Rapport Credit Union

6 April 2022
Thank you so much for taking the time to share your feedback on working at Rapport. At Rapport we continue to work towards our goal of becoming an employer of choice. Our company values include collaboration and respect and when we support each other we make our work life better and are much more able to meet our members’ needs. And part of that is maintaining a healthy work-life balance and taking advantage of our other wellness benefits. Thanks again for the complements. We’ll keep working hard to make Rapport even a greater place to work.

Company needs restructure

Executive Management team/CEO need to take a good look at the direction the Credit Union is moving. Listen to your employees, encourage collaboration without retaliation. Work on your Culture, and most of all be kind to all of your employees.

Pros

Work hours if not management

Cons

Poor Culture
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Official response from Rapport Credit Union

21 April 2021
Thank you for taking the time to post your review. We are sorry that we are not meeting your expectations as an employer. Management is currently reviewing the results from our recent employee survey to focus our attention on where we need to make improvements. As we move forward, we are confident that if we all work together, and focus on our values and our work as financial advocates, we will improve our culture.

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awesome place

great place, great staff ample amount of support ... amazing company to work for . great co workers excellent team spirit . Progress level are high . good job
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Good opportunities for advancement

Very supportive management, was able to learn a fair bit in the time I was there. Central location in downtown Toronto (head office) made commuting easy as well.
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Great Place to work

Great Co-workers and mostly a fun environment. Friendly and easy going environment to build relationships with members
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Overall rating

Based on 8 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.3 out of 5 stars for Culture

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