RAPID RTC
2.4 out of 5 stars.
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RAPID RTC Pay & benefits reviews

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Used to be good, went down the tubes

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it was great when i started, but as more and more constant changes were made to the work, staff and evals things took a turn for the worst. i was a bilingual agent and there was literally never enough french coverage, and many times i was the only one on and could not take my breaks. scheduling became a joke, with possibly the worst scheduling manager ive ever had. he would make mistakes on your schedule then make you fix them yourself. there are definite cases of favoritism in play, with people who barely contribute getting bonuses while those picking up the slack were reprimanded for the lower scoring they got as a result of the extra work. there were many,many issues with the work, evals, and staff that i tried to bring up but were always ignored, even when i offered potential solutions. people were given raises after mere months of working there, while i never got one at all. i never recieved an evaluation until about 7 or 8 months into working there. i had had no way of knowing if i was doing the job well, and then by the time they started doing evals again i had bad habits that i had no way of knowing about that led to me eventually being let go. i have no bad blood on being let go, i get that you need to do whats best for the company and i wasnt cutting it. but to be clear, i never recieved any kind of support in the job until 2/3 of the way through my time there. back in 2018 this would have been a great place to work, but i would highly recommend against working there now unless you want to be part of a secretive, nontransparant, mismanaged, badly scheduled, chaotic - 

Pros

they gave us ice cream once, some of the people there are nice

Cons

literally everything else
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No benefits, horrible pay

Part time hrs only for data verification. Worked all hrs and for min wage. Their policies are constantly changing and inconsistent. Lack of communication on changes and policies in a timely manner.

Pros

Can be flexible

Cons

Low pay, horrible hours, inconsistency
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Horrible hours and underpaid

The shifts were horrible and they constantly changed their metrics of evaluation. The low pay and no increase in wages or benefits offered. Their database is never updated with the new metrics in a timely manner.

Pros

Good for a student

Cons

Low pay, no benefits, poor management, horrible hours
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Great work life balance but too many changes

You don't work weekends and your able to pretty much set your own schedule. But unfortunately they constantly change things such as your pay plan and perks.
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Productive & fun workplace

The management in Rapid is very considerate. People who work there are also nice. The company also hold activities for the employees every year for self improvement.

Pros

Considerate Management

Cons

Salary is not enough if you're building a family
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Great People who want to do their best!

This company is filled with amazing talented people who want to do their best. A recent company transition has resulted in some turnover. Senior Management is very secretive which prevents people from understanding how they fit in to the big picture, and creates a culture of mistrust. Transparency is needed to get this company to the next level. Opportunities for advancement are limited depending on where you start in the organization. Overall this is a good place to work, and I would recommend working here.

Pros

people, culture, team events

Cons

24/7 service, leadership transparency, low salary
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Overall rating

2.4

Based on 10 reviews
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Ratings by category

2.9Work/Life Balance
2.4Salary/Benefits
1.9Job security/advancement
2.1Management
2.3Culture

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