Server/Bartender (Former Employee) – Niagara Falls, ON – 13 April 2018
The management at this place is an absolute joke. Sitting around drinking, laughing, pretending to work. All while the understaffed front of house run around trying to keep up. Better believe they have their hands in the nightly tip out though. We're told it goes to the kitchen, but when all the servers are tipping out $20-$60 a night, and the kitchen gets $20 a month. Something doesn't add up. Managers will be quick to place blame on the staff, so as to keep the owner happy. Endless complaints about the food, but don't expect the managers to comp anything. Cause that would affect their bottom line. Who cares if the servers get stiffed right? Managers still get their cut from the tipout anyway.
Server (Current Employee) – Niagara Falls, ON – 1 February 2017
A typical day is a 10 hours or more of work, making drinks and helping customers. Not very busy due to the fact of the prices being so high and not having the products to make the drinks all the time. Did not learn anything good. Management is horrible and expect way too much out of the workers. Store closed 3 days a week and was only open certain times and when a big group comes in they don't tell the workers the hours are changing in advance and expect the workers to work 12 hour shifts. Employees are not allowed to have a life outside of the work place. Store is highly mismanaged. Owners do not care about the business or staff that's why they can not keep staff.