Radisson Hotel Group Employee Reviews for Front Desk Agent
Front Desk Agent12 reviews
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The people that I worked with at the hotel that I was employed at were some of the nicest and most welcoming people I have ever encountered. Soon after beginning my employment began, I encountered employees from all of the the various departments within the hotel, and befriended most of those that I did encounter, including some in management. The nature of those in management reflected the nature that I saw in the other employees. Overall, the experience I had working for the Radisson Hotel Group was very positive.
In my experience at the Radisson Hotel Sudbury Location, I have found that there is poor communication and training between management and staff as well as ever changing policies that are impossible to keep up with. The management (specifically the GM) that has been running the hotel for the past few years has been known to discriminate against and put down his staff and staff are often denied their legal rights as employees (breaks, etc) and NO part time staff are guaranteed a minimum amount of hours. Perks of this job is that it includes a few taxable benefits with the union contract such as a staff meal every shift of at least 6 hours.
no guaranteed hours, poor management
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I enjoy talking with the guest and meeting new people all the time, from all corners of the universe. My co-workers are awesome,we are always laughing and having fun. The hardest part of the job is when dealing with difficult guests, it gets a little overwhelming sometimes especially when it is very busy, however a lot of patience and empathy goes a long way and that is always handy, i always tell myself to relax so that the guest can relax as well when they see that i am calm. Works for me and i love my job.
Not enough hours
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